Don't understand this place. They never have anything in stock. Check engine light is on and went…read moreto get codes read only to find out the reader is broken... or too lazy to help a customer out. Do yourself a favor and find a better nearby auto store

Great neighborhood auto parts store. A little difficult to find the first time because it sits…read morebehind and offset from the shopping center it is next to, so keep that in mind. However, once you find them they are well stocked to meet your automotive parts needs and usually have someone on site who can walk you through most problems. Far from a DIY shop, they will do some basic things like change your battery and change out your windshield wipers, free of charge.

Decent parts store, parts people usually professional and friendly. Sometimes there is a line, and…read morethey can usually find the hard to find parts. I recommend them as a good parts store.

Lester & Renee helped me when my battery died & I needed a new one. Having someone actually inform…read moreme about the benefits & warranties of different batteries & not trying to be sold on something I don't actually need was new for me & very refreshing! I felt confident making my decision for the first time ever! Very happy & will always come back here to ask for Renee or Lester :)

I had a very frustrating experience with this dealership after purchasing my Jeep Grand Cherokee…read more When I first bought the vehicle, I pointed out a leak and a faulty headlight. I was promised that both issues would be fixed before I picked the vehicle up two days after signing the paperwork. That didn't happen. It took an entire week for them to finally repair the leak, and the headlight wasn't fixed until two days after that. Once I finally picked up the vehicle and brought it home, I discovered yet another issue -- a leak in the driver-side floorboard. I had to bring the vehicle back again so they could repair that as well. A few months later, the air suspension warning light came on. I immediately brought the vehicle in expecting the repair to be covered under the "bumper to bumper" warranty that I was told I had purchased. That's when I found out that the warranty I was sold was not actually full coverage as it had been explained to me during and even after the purchase. Since then, I've had to bring the vehicle back four separate times because the air suspension issue still has not been resolved. On top of that, I've already spent about $500 on diagnostic and labor fees trying to figure out the problem. To make matters worse, the service manager admitted that this is the first vehicle with air suspension they have worked on. Despite that, they have refused to take the vehicle to or consult with a certified mechanic who has experience with these systems to properly diagnose and fix the issue. Overall, this experience has been extremely disappointing. Between the broken promises about repairs, the misleading explanation of the warranty, and the inability to properly diagnose a problem they admit they are unfamiliar with, I feel like I've been left dealing with ongoing issues and unnecessary costs. I would strongly encourage anyone considering buying a vehicle here to be very cautious and get everything in writing.

Title: Dishonest Pricing and Predatory Fees - Avoid This Place…read more I came to Auto Boutique Jacksonville as a veteran, ready to buy a vehicle they had listed for $8,600. The experience turned into a complete nightmare of misleading pricing, lack of transparency, and outright disrespect. Here's exactly what they tried to pull on me: * Base Price (advertised): $8,600 * Bogus "Guardian Shield" add-on: $999.00 * Electronic Filing Fee: $199.00 (real cost is $50-$80 in Florida) * Non-Tax Fees: $526.90 (inflated "doc" fees) * Taxes: $782.66 * Total Out-the-Door Price: $13,103.93 That's an outrageous 40%+ price increase from what they advertised -- nearly $4,500 in hidden fees they don't disclose until you're ready to sign. To make it worse, Alex, the manager, literally ambushed us with this inflated write-up and tried to justify it by saying, "We're still the cheapest." No -- you're only the "cheapest" because you inflate the price with bogus add-ons and excessive fees after getting people through the door. We explained our situation clearly upfront and even mentioned my veteran status, but instead of honest service, we got hours wasted looking at four different vehicles: * One with electrical issues and speakers popping * Another with the hood literally off * And the Hyundai we wanted, which was advertised with 97,000 miles but actually had 123,000 The dealership is disorganized, unprofessional in appearance, and completely lacks respect for customers. This is a bait-and-switch operation -- list cheap, lure you in, then ambush you with inflated fees and pressure tactics. If you're considering buying here, don't waste your time. There are honest dealerships in Jacksonville that value transparency and customer service. Auto Boutique does not.

I really like O'Reilly's a lot. Some of the employees know cars well and some do not. But they all…read moreknow the parts pretty well. I am partial to Auto Zone because I worked there for three years. But, when I am in a pinch, I come here and it has always been a pleasant experience. I wonder how good their car/truck batteries compare to the AZ Duralast Gold batteries. Has anyone purchased their batteries before? I want to think they might be just as good.

Great service and knowledgable staff. Orlando is the man!! I'm new to the area and purchased a…read morereplacement tail light for my car from another OReileys in a different state. I took it in an explained I didn't have tools to fix it myself and without hesitation, the guy grabbed his tool box and stepped out to take a look. 10 minutes later the light was fixed! Excellent customer service.

DO NOT USE!!! This is by far, the biggest waste of money ever! There was absolutely ZERO soap in…read morethe machine. For background, my cars are cleaned quite regularly, either by me or the dealership after oil changes or other services. So this vehicle was FAR FROM grubby. It had pollen, a few bugs on the front glass and grill, and very minor spots here and there. Well, this horrible place didn't even get all of the pollen off!!! Or the bugs and spots! This company ripped me off for $20!!! Yes, it's a total ripoff! I never saw a single bubble to indicate that there was soap in the machine that supplies the spray wand, either for the regular wash or the tire wash, and even the RINSE costs another $5!!! I literally had to come home and REWASH my car! THEY OWE ME A REFUND!!!!

Touchless car wash takes your payment but never starts. Happened twice to me. Do not attempt to use…read moretouchless car wash.

We need a brake caliper for our Dodge Magnum. We went to Auto Zone and they were out…read more So, we went to O'Reilly Auto Parts. They took great care of us. We left the old part(core)to avoid the core charge. But, we forgot to take the needed clip off, so we had to go back and retrieve it. We really appreciated their great service and help. I failed to take a picture of the caliper. Pros:had the part we needed. Large parking are. Cons:none Recommend? Yes!

So I work down the street from OReilly's Auto Store and I have to say, from having to order parts…read moreor accessories from them for my vehicle or family vehicles I can say that are top notch. From knowledgeable sales people to friendly and pleasant cashiers I really enjoy dealing with them when my car is need of such simple things as windshield wipers to oil filters. Today was Customer appreciation day which I was truly amazed by. Complimentary food and drink was provided to anyone who does business with them or just a regular joe like myself who gets parts from time to time. Kudos to this organization who truly values their customers.

Grabbed the Gumout Fuel Injector Cleaner as it was on sale for $3.99 and will put it into the empty…read morefuel tank before filling up. This is a maintenance that I do for my vehicles every year so that the fuel system is cleaner. Easy checkout on the front counter and they accept cash as well for payment.

This is an Awesome location! Everyone at this location is skilled , friendly and knowledgeable and…read morego out of their way to help whether on the phone or in person . I always feel confident about the information I receive from this location . Thank you !

Just had my 1st experience using my new carwash membership at Luv Town Center & it was not a good…read moreexperience. I purchased my membership online (yesterday around 8:30am) & I'm going to suggest you do NOT do the same. I arrived shortly after 8am opening today & my license plate wasn't recognized. The 1st employee I interacted with informed me I had to give the system 24h to register my subscription. I was less than 30m early for the 24h mark. He said I could park up front & wait or come back. I decided to run an errand and come back. I arrived back around 10am. My license plate still was not recognized. The 2nd employee attempted to bring my membership up on the screen but it still wasn't showing as active even though I am able to bring it up on the webpage showing as Active. He did not want to let me in & only begrudgingly did so after I pointed out this would be the second time I was being turned away despite having a paid membership. If my future trips include issues like this, I will be cancelling my membership & going elsewhere.

I took my SUV through Luv Car Wash during a break between appointments, and I'm so glad I stumbled…read moreupon it! I had planned to find a car wash that afternoon, and this one just happened to be in the right place at the right time. As soon as I pulled in, I was warmly greeted by a kind older gentleman who made me feel truly welcome and appreciated--he even gave me a free air freshener, which was such a thoughtful touch. I opted for their $22 wash package called All the Luv, and it definitely lived up to its name. I couldn't help but giggle when I saw the wash area playfully named the Tunnel of Luv--such a cheeky and fun detail! My SUV came out sparkling clean, and I was quickly back on the road to my next appointment. Fast, friendly, and convenient--what more could you ask for?

ordered a set of 4 ignition coils which should have cost $150. The person at the counter tried to…read moresell me 4 sets for $400- knowing full well my car didn't require 16 of them. And no one behind the counter said anything. I will never shop there again

Terrible service, the store doesn't gave back my old part and the little manager is totally…read moredisrespectful.

Well... I like Jim as a person from the few times we met but he needs a system in place to better…read moreserve his customers. I hate leaving less than stellar review for businesses but I hate leaving a false review even more. I am still waiting to get the undercarriage I paid for since October and my new bumper the clip fell down on one side a couple of weeks ago and now this is on the list and getting the repairs done has been challenging. I wish Jim business the best busy niceties are just that it's nice but not service. I'll take my car to a local guy nearby and I think 3 stars is still nice considering I'm moving on without the work I paid for even if it's minor it's still my $80. Jim did offer to get this done but I did not sign up to be working on minor bumper replacement $1300. And we have been back and forth since October 2024 it's now March 2025 so again I'm very nice to nice ppl... best wishes!

Jim got paid by my State Farm insurance company for a paint job. He promised I would be proud of…read morethat chips like fingernail polish. He was also paid for two new headlights and tinted windshield. Over a year later I'm still trying that from him, but all he did was ghost me. Multiple text and phone messages even a couple in persons and nothing. He promises you a diamond and gives you dirt. I'll have no choice but to file Fraud through if this does not get resolved soon. I wish I had gone to a Recommended shop for my insurance company after all. I feel totally scammed. Because he seemed like such a nice guy. I have not filed the official report with State Farm insurance but believe me when I get home, I'm done. I will contact State Farm. I see he's changed the name from Jim's custom auto finishing to Legacy Automotive. By any other name, it's still Jim's custom auto finishing that my insurance company paid the checks to. I really wanted to give him a great review so I've held back until today. I am so beyond disappointed. Jim may have great skills as a painter like he promised me but the truth is he had some other guy do the paint job and you can see errors all over the place. I even had to clean blacks greasy smudges out of the white leather interior. There's nothing I can do about the scrape in the window tint on my right passenger side. I stayed patient through weather, sore shoulders, hip injuries, and you name it and all I got was strung along and told to pick up my car. It was ready and it was coded with yellow pollen so I couldn't really see. Did not put in the new tenant windshield that my insurance company paid for from The damage or the brand new headlights. The dude packed the money and I'm still waiting a year later. Jim make this right ASAP or I will file a legal formal complaint. You didn't paint my car. You didn't make sure it was done properly. But you made damn sure you got paid even if you didn't deliver. Here's an addendum. Found out Jim was killed in a motorcycle accident last month. No recourse but probate attorney. Here there's a real long line. Sorry for his demise but over a year later I'm stuck.