Staff is always willing to help or fix my vape if it's broke. They stand by their products and have…read morereplaced pods for me when they weren't working correctly. Their prices are cheaper as well. I do not go to any other shop than this one.

The staff is great Teri and the gang are wonderful. They know their stuff. Have a great selection…read moreof tasty juices. The mod that I bought was a perfect fit for me. They set me up good

Service was amazing. Selection of juices was awesome. The value for our money was terrific. Will be…read morereturning soon.

Place was great, prices were great, and employees were very helpful. Even had a nice little chat…read morewith a girl from my hometown. If I wasn't leaving in a couple days, I'd definitely be a regular.

Tried to order products the company took my money but no order went through have contacted several…read moretimes and been ignored since

Pros: -My first time in the shop yesterday, I was impressed…read morewith the juice and hardware selection. Lots of options to choose from, including dry herb vaporizers. -They've got a sofa, TV, a small counter with stools and iPads that I didn't use, and the shop part. Then they've got in another room a pool table and what looks like a bar! When I asked about it, they said they're going to be turning that section into a bar for customers. I am rather impressed; I've always wanted to find a shop that served alcohol and had pool tables. -I had bought juice there yesterday and, being in a chubby gorilla bottle, it exploded all over my lap and my vape in the car last night after they had closed. I took pictures and saved the bottle just in case I was given a hard time about asking for a replacement. I called today, and they said "Oh don't worry about the bottle and photos, we'll replace it for you. Do you want an empty 60ml as well?" I was thoroughly impressed. Didn't even ask for my receipt. -Staff is super friendly and seems quite knowledgeable. -They offer a punch-card rewards program! Neutral: -Prices are alright for what they're selling. At least for juice and dry herb vaporizers. I didn't take a look at the hardware prices. -I've seen better rewards programs at other shops, but I've also been to (and worked at) shops that didn't have any at all. Cons: -Rather a small store. I do hope they expand!!! -Parking lot is awkward to get out of, but that's not their fault. The location is an odd one. Again, not a con against the store though. Conclusion: This place has a lot of potential, not to say it's not great now. The guys there seem to know their stuff, and they're not stingy about replacing juice due to Exploding Chubby Gorillas. I'll have to see how the place is after the bar is open; then it'll probably be 5 Stars from me, especially if the prices and drinks are good!

Be sure to never leave bad reviews for this company, also known online as Zmarksthespot! They will…read moreBAN you from their site. Never seen any company do this, it's wild. Editing this down to one star and never shopping with them again. Despite everyone else in the vape business being able to update their site inventory nearly instantaneously, this is a feat too great for this owner. I just spent over $300 there and had half of my order refunded because despite it being listed as in stock on their site, they didn't actually have what I ordered. As a result I missed out on a very in-demand vape flavor that was selling out everywhere else. This is the fourth time this has happened. If you'd like a laugh, I implore you to read their vast and plentiful AI reviews. Literally 98% of their reviews are AI and it is painfully obvious. If it doesn't have a specific vape flavor tied to it, rest assured it is AI. And to add insult to injury, they ask for a TIP. Unprofessional, scammy people who buy reviews and lie about their inventory. Never again.

Everything went great but I wish there was more of a selection and I will keep buying from you guys.read more

This is my new favorite smoke shop, I am new to the area and thought to stop by. And I was very…read moresurprised with the selection of items that they had! They have so many different products and also very knowledgeable about their products. I also liked how they had a table with different sale items that way you can try different things if you'd like. The customer service at this place was absolutely stupendous! Thank you for giving me such a good experience and also educating me on different products!

-the service was fantastic and Nani was really sweet. Very Pleasant…read more -the pricing is very fair

how unfortunate that i have spent over $250 in this place…read moreonly to find they've knowingly sold me defective cartridges.. and refused to exchange them ones that work properly. they were obviously unusable. very poor policies. especially when the have prior complications with a product... but push to sell it anyway. and this was the manager

Service and selection are top notch. Missing Nick but everyone is cool here. Definitely recommendread more

I have tried every vape store in the Golden triangle area and have found none that can compare to…read moreTna Vapes. The staff knows my name, what juice I use and what types I like, and they also know the mod types that are my favorites. I love to go in and they greet my by name and ask me how I'm doing and actually want to hear an answer. The rewards program is amazing as the points really ad up fast. When I get a text about a daily special, I always try to get there because it's always a money saver. One final thing, the prices are simply unbeatable and they only carry the "good stuff" Sincerely, Duaine Deason

I love this place! The staff always makes me feel comfortable and they are knowledgeable about…read morecannabis. Haylee is patient, pleasant and easy to talk to about the various products, strains & their uses. I would definitely recommend Surterra in Summerfield to my friends. They have a lot of great sales too!! I always come back. Thank you Surterra staff A+++++