I would rate this business 0 stars if I could. I've supported this business for years and in December got a $75 ring and I wore it only a few times (for dinners) and it's been kept in my jewelry box in my closet.
I went to put it on for an event this weekend and the stone fell right out of it! I contacted the owner asking her if there's anything she could do as I barely wore this ring and she offered me 15% off a future purchase (which is like a couple dollars off) I asked to bring in the ring for her to look at and she refused... the quality of these products are not good and the customer service is even worse. She said she sold it in good condition, didn't even say she'd bring it to the distributor to make them aware, then blocked me on social media. She is a child not a business owner. She responded to me saying she is spiritual and only likes positivity - excuse me? You run a business.... A business that is selling cheap jewelry for a lot of money. I have expensive rings and have had them for years without any issues from other businesses and they do not fall apart the way this ring did. I am incredibly unhappy with my purchase but even more unhappy with the horrible customer service. As a local who was a long time client of there's I will no longer support this business and I will be telling all my friends and family who live locally about this so they can take their business elsewhere. This could have been handled much differently but the owner took no accountability nor did she even care about my experience...
She blocked me on social media because that's very mature to do when someone is coming to you about the quality of your products. She could have at least offered to look at the ring and talked with her distributor. Usually distributors will help out businesses in cases like this but that goes to show you the lack of care or knowledge about running a business. read more