Do not use Freedom Mortgage for all locations, very poor customer service personnel at all levels, even reported my experience with Freedom Senior management team.
It appears after several interactions with Freedom Mortgage, what the company states in public and print is in sharp contrast from my experience with Freedom Mortgage. There "Mission and Values, start with well-being and improvement of our customer lives...; as you can see a simple matter, that could have been resolved with a little compassion. For a few dollars which was for an impound account, they used a sledge hammer approach with us.
My rating for this company is zero.
In the event they purchase your loan, Sorry. They purchased our loan, now I have a much lower credit rating, due to their actions. Please, keep your sanity. DON'T USE FREEDOM MORTGAGE for any mortgage business. If you do, you won't be satisfied!
Do Not trust in Freedom Mortgage. read more