1. Freedom Bank

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Guttenberg, NJ

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Freedom Bank

5.0 (1 review)
Closed • 8:30 am - 5:00 pm

Services - Freedom Bank

Personal banking

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1 year ago

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Capital One Bank

Capital One Bank

(15 reviews)

This bank blew my mind on how huge it is, and it's so modern and fresh inside with cool decor…read more Plenty of tellers and staff to help out with whatever your needs are. They even have rooms where you can go and count your millions of dollars. FYI: Parking lot is located in the back of the building.

0 stars. This location showed extremely unprofessional and discriminatory behavior toward my…read moreAfrican American husband during what should have been a simple check deposit. On 5/16 around 4 PM, he was assisted by a bank teller who immediately treated him with suspicion and claimed the check looked "fishy." She proceeded to contact his employer twice to verify the check, and both times the employer confirmed it was a legitimate bi-weekly paycheck. Despite receiving confirmation twice, she still refused to deposit the check and turned my husband away. Throughout the interaction, her behavior and demeanor were clearly judgmental and inappropriate. My husband is a Capital One member, and this experience was unacceptable. Even his employer recognized the unfair treatment during the second verification call. It is deeply concerning how African American customers are treated and profiled at this location. As a Hispanic woman, it is extremely upsetting and unacceptable to witness members of my own community treat other groups this way. No customer should ever feel judged, profiled, or disrespected while simply trying to complete a banking transaction. I will be filing a formal complaint with corporate because this branch clearly needs better customer service, professionalism, and sensitivity training. Situations like this should never happen to any customer.

Bank of America Financial Center - Storefront

Bank of America Financial Center

(12 reviews)

Nicely renovated BoA. I was able to get what I needed, cash and ledger books! Yes, I'm that old…read morethat I still keep up with my checks and balances... baller!

Poor Service I had…read morean appointment with a notary scheduled in advance to sign a document. The appointment was set for 9:00 AM on January 29, but I was seen at 9:10 AM. TAHJE JONES, 7311 River Rd, North Bergen, NJ, Confirmation 232303301. An employee came, greeted me, took my paper, and went somewhere. I was left waiting near the entrance. The rest of our conversation continued right there, by the entrance door. The employee then told me they would not sign my document. I asked, "For what reason?" I explained that I had done this many times at Chase and TD without any issues. Since they seemed to have their own rules, I asked them to show me an example of how the document should be properly filled out. The employee told me to go to Google and find examples myself. I found an example of a notarized document, and they then told me that I needed to bring a document that had already been notarized. I said, "That's exactly why I came to you--I need a notary to notarize my document." They responded that these were the bank's rules and that I had to bring a document that was already notarized. ‍ What is going on? Why do they treat their customers like idiots? I wasted my time. Completely wasted it. I wasn't even invited into an office--they spoke to me near the entrance. On top of that, the managers canceled my notary appointment, marking me as a no-show! (I hadn't even made it back to my car yet). The employee acted arrogantly, avoided my questions, and at one point just walked away mid-conversation, ignoring me completely. He looked at me as if I were homeless, just because I wasn't wearing a business suit--even though I am a premium client. This is disrespectful, unprofessional, and frustrating. This bank is supposed to be No. 2 in the U.S., yet they hire employees like this?! It's not about documents, notarization, or signatures--it's about how they treat you. Today, here, unfortunately, I only felt negativity.

Freedom Bank - banks - Updated November 2026

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