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Fred's Boat Repair

5.0 (1 review)

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6 years ago

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Twin County Motorsports

Twin County Motorsports

2.7(14 reviews)
30.6 mi

RUN !!- don't walk away from this dealer!…read more Worst dealership experience ever (Rocky Mount) by far! After a lot of research on boats and prices, I purchased a Hurricane deck boat from them because they had the best price. That's the last good thing I can say, below are the reasons why: 1. Internal coordination is like the keystone cops. I live 3 1/2 hours away but I went there because they advertised the best deal. It took three scheduling tries to get to see the boat I wanted. The 1st time they called about an hour into my drive and said the boat hadn't been delivered from another office like they expected. The 2nd time they cancelled due to weather. The 3rd time the boat wasn't ready to be shown. I arrived around noon, and they had it apart and were just cleaning it up. Also, the motor was visibly damaged - but never mentioned in out discussions. Each trip was scheduled at least a week in advance. 2. The boat was supposed to have been water tested, clean, and full of gas when delivered. Delivery was supposed to be in the morning because of bad weather coming in the afternoon. I got a call saying they were going to be late as the boat wasn't cleaned up yet. When they delivered the boat, it was almost out of gas, and the boat speakers were broken from the power wash. The storm was coming in, and they drove the boat a short distance to my dock. I didn't have time to thoroughly check the boat. I did notice the boat was not strapped down to the trailer and wasn't delivered using a transom saver as promised by the service manager. 3. When I checked the boat the next day, I found the trim instrument didn't work, the ladders weren't working properly, the motor which was replaced didn't have the decals, the prop was dinged, AND the steering didn't work! When you turned right it went left and vice versa!! The drove it to the dock and never said a word about it - DANGEROUS!!! Obviously they did not do a water test on the boat. 4. They picked up the boat the next day and promised to fix the problems. I did ask them to put in a NMEA 2000 interface between the motor and the Simrad GPS. I also talked with their president, Lance Cherry, who said they would take care of everything. 5. The service manager does not know his products. He initially told me they could not interface the 2023 Suzuki motor with the Simrad, my motor was the wrong version. I told him he was wrong and about a week later he said he'd checked with Suzuki and gave me a very inflated price to do it. He also said the boat did not need a transom saver because the motor had one built in! After checking with Suzuki, I found out the "kick stand" was for working on the motor and NOT to be used when traveling. There was an adapter the works with the trolling motor. The service manager said it was for the headlights! When they redelivered the boat, it was not strapped down (contrary to federal and state requirements), no transom saver, and the trim tab and analog speedometer still didn't work. 6. Never again! Also, I never heard back from Lance after leaving him several messages.

Would give zero stars if could. Shady business who makes false promises they can't keep then won't…read moreown their mistakes. Wouldn't recommend.

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Twin County Motorsports
Twin County Motorsports
Twin County Motorsports

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Great White Water Sports

Great White Water Sports

3.8(55 reviews)
85.6 mi

The members of the staff I have met are good dudes and seem to really enjoy their jobs. The…read moreparticular Waverunners I rented had 115 hp and were not governed so they really moved out. These guys also worked with me and stayed late so I could get a second machine that was not available until then. Great work guys!

We searched online for a boat rental company for the Hot Springs Area and Great White Rentals was…read morethe first site to come up. We read the reviews and assumed since they were all so good and their website looked good they were a legit company. We called and talked to a nice lady on the phone a week prior to us coming to visit for a week long vacation with 6 of our grandkids. Let her know we had a pontoon and would like to rent a nice boat to spend 2-3 days on the lake tubing, skiing, and riding around while we were here. I asked about the two nicer boats on the website and she said they had some really clean boats and she could get us 8 in one no problem. So reserved the premium one over the phone. When we arrived the next week they called the day before and requested to be paid the of the amount in cash. I thought this was strange for a company, but agreed and went to back to get cash for the next morning. (First red flag) When they arrived with the boat it was a 22 year old tri-toon, very weathered, and let's just say, well used. (Second red flag) Seats ripped, awning held together with bungee cords and straps, rear ladder was bungee strapped up, horn was broken, so we have a whistle, interior lights broken lenses, radio didn't work, the anchor was an 8 pound mushroom anchor you would use for a johnboat, would certainly not hold a 24' pontoon. The life vest they provided were just as old as the boat. We only had 4 we could use old of the 10 they sent. There's no tow bar to pull from, so the drivers says yeah you will have to tie onto one of the toons, really??? I expressed my frustration with the delivery driver, which went no where, I called the office and talked to a lady who said she had only been answering phones for a few months and had never actually seen the boats. (Third red flag). I asked at this point was this a company or was this just individuals renting out their boats and cabins? She answered just individuals, they don't have an actual office. She advised she would get with the owner of the boat to see if they can do anything but they didn't have any other boats available. By now I'm frustrated but I have 6 grandkids ages 13-8 looking at me excited to go boating and waiting to get on the boat. They could care less what it looks like or if it's going to leave us stranded, they just want to go. lol I go ahead and take the boat and make the best of what we have throughout the day. When they pick up the boat I was expecting a little humility and at least an half ass excuse, but all I get was "sorry this wasn't what you expected, thank for re ring with us though". We check on other rentals in the area the next morning and found that they actually have newer boats and are quite a bit less expensive. I also went back and reviewed their website to see if I missed anything and over reacted. What I found was a couple of the reviews were from the delivery guys family, the delivery driver is actually in the pictures. So I wonder if the 23 reviews are actually real at this point. Moral of the story, don't stop doing research when you find a good website or good reviews. Keep checking around, we paid 730 dollars for a 22 year old worn out boat and motor for 8 hours and could have gotten a 2 year old boat with a bigger motor, for 520 dollars at 2 other rental places right down the road. If you're renting your own equipment that's great, just be upfront about it !

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Great White Water Sports
Great White Water Sports
Great White Water Sports - Love supporting Black Owned Family Businesses!!

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Love supporting Black Owned Family Businesses!!

Overby Marine Sales and Service

Overby Marine Sales and Service

3.0(9 reviews)
13.1 mi

When my older Sea Ray started cutting back during acceleration, I took it to Overby's as I had for…read more10+ years for maintenance and repairs. The mechanic working on it, who I've known for years, first tried adjusting the idling and did a full maintenance. That didn't fix the issue so I took it back to have the carburetor rebuilt. They told me it would be ready by the next time my family was coming up to the lake for the week (about two months from when I took it in). It wasn't. So we had no boat for the week. No reason given other than we haven't gotten to it yet. Then when it finally was finished, they call and tell me if I don't pick it up soon (a 4 hour round trip drive for me) they will start charging me a storage fee, even though it was their fault the boat wasn't ready on time for us to pick up and use it while we were there at the lake. When I did go and get it, it ran for an hour and then cut off. I had it towed back over there and the mechanic got it running and rode on the water with me to see what it was doing. Long story short, they couldn't fix the issue and I later sold the boat. Fast forward a couple of years later, when I try to take my new boat in for an oil change and maintenance, they tell me that I'm on "prepay" because I owe them $400 in "storage fees" for my old boat. When I explained what I describe above, the owner said that I can still bring it there and have maintenance done on a prepay basis, "if I'm that kind of person that doesn't pay his bills." As many years as I had my boat worked on there, and as I never complained about paying almost $1000 for these attempted repairs that never fixed the idling issue which ultimately forced me to sell my boat...for the owner of this business to refer to me as some kind of deadbeat takes a special kind of nerve.

The service department here took care of me big time today and saved our family vacation! Good…read morefolks! Fair price. John and Tim were AWESOME!

Fred's Boat Repair - boating - Updated May 2026

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