During the covid pandemic I am trying not to see doctors, preferring to socially distance as much…read moreand as often as possible. Well, my glasses got out of whack, and so I needed them adjusted. Paul is an amazing and caring optician. When I called to see if they were doing any sort of online appointments, he said they had not and then asked what the problem was. When I told him he gave me his cell number and asked me to FaceTime him. Wow. That's great customer service. We did FaceTime and he immediately saw the problem and told me how to fix it. I thought I had, but later that night realized I had not. So I called the next day and asked if I could come and see him. He said absolutely. I shared my concern about getting too close to people. I knew they were all wearing masks, but I asked if he would be willing to wear a face shield. He said absolutely. I went there and everything was socially distanced. And Paul came out to meet me with a face shield on. He took my glasses and fixed them in under 5 minutes. That, my friends, is wonderful service. And it is awesome that Paul and the folks at Tallahassee Eye Center care so much about the feelings and concerns of their patients.

Wonderful atmosphere and even greater optometrists! You'll be lucky to see Dr. Catherine Hough for…read moreher expertise and kind, professional demeanor.

My case management client and I have been trying for months to schedule a vision appointment for…read moreher and her children. Every single time we called, we confirmed that this office accepts Medicaid. They repeatedly told us they did. We were also instructed to call back on the first of every month to try to get an appointment. We did exactly that--twice--with no appointment available. Then we were told to call back on the 8th. Today we set aside time once again, called as instructed, and were suddenly told they don't accept Medicaid at all. This is after months of being assured they did. It's extremely frustrating, a complete waste of time, and unacceptable for a provider that is still listed on the Medicaid provider list. I have documentation showing they previously confirmed Medicaid acceptance, so this isn't a misunderstanding. I will not be recommending this office to anyone in the Tallahassee area, and I will also be notifying Medicaid so they can be removed from the provider list.

The business is good it's just the lady at the front desk is so rude she Has an attitude problem…read moreand she should leave her problems at the house not to bring it to work with her bc everyone is not her problem everyone has a life to live no time for karma at work but other than that i love the service

Considering I've been going to the same practice for the last 20+ years, I think Big Bend Family…read moreEye Care did pretty well attending me on my first visit. First and foremost, they took my insurance, well my prior vision insurance (as my company now changed insurance this year, but that's another conversation for another day), and that in itself is a godsend. There weren't a lot of practices taking my insurance. Then, there's the caveat that the ones that were weren't taking new patients, and if they were, it was quite some time ahead. Big Bend managed to get me in within a couple of weeks for my annual check-up. That said, finding this place was a little difficult as the GPS did not want to cooperate. Luckily there are big signs outside that are easy to see. Everyone at the office was really nice, but more impressive still is the fact that I did not have my pupils dilated given all the new technology they have. I walked out of there with my prescription for both glasses and contacts sans problem. They even recommended a LASIK place to me. Overall, I liked my experience there. Dr. Malone was personal and professional, and she just made me feel at ease. Here's hoping my new vision insurance is taken by them when the time comes. I don't want to go through the ordeal of finding another eye doctor in Tallahassee.

I want to write an honest review that doesn't sound like I'm lashing out -- but I am frustrated. I…read morefeel like any time I bring up a concern, my doctor seems offended or dismissive, and that makes it hard to speak up. I'm a computer programmer and stare at screens all day. I get frequent headaches and often feel like I'm straining just to see text clearly. During eye exams, when I say that none of the lens options look sharp, she still chooses the one that's closest to my old prescription -- saying she doesn't want to "make my eyes worse" by increasing it. But if I'm constantly straining to see, doesn't that make things worse too? I've had a lower-strength prescription in the past that gave me better clarity than what I have now. perhaps the eye straining is what is making it worse. but to her, she says it's still the same. I don't want to ignore her advice, but I also don't want to keep walking away from appointments feeling like I'm not being heard, and again needing to strain my eyes until next year where the same thing happens all over again. I'm considering seeing another doctor just to get a second opinion.

This is bar none one of the best eye places in Tallahassee! Dr. Neal and her staff are down to…read moreearth with great personalities. Amanda in front is awesome and the best part is trust in your doctors and the staff running the office. Dr. Neal always makes you feel at home and is personally invested in great care for her patients. I would highly recommend this place to anyone you won't be sorry. Thank you Dr. Erin Neal and your staff.

Great place to go get contacts and never have to wait long to be seen. 100 percent would recommend.read more

Horrible experience. Contact lens exam a few weeks ago took forever because it was a virtual exam…read morewith a remote doctor. Then the said they were ordering me a trial pair of contacts, which still haven't arrived. Worse yet, they filed multiple claims included one for glasses (that i never even ordered through them) preventing me from ordering glasses with my new prescription through my insurance. I called today and spoke to rude and clueless employees (yes multiple). Apart from picking up my trial lenses, I will NEVER go here again.

The lab is fast. Nobody answers the phone, the voice recorded on the automated phone system…read moredoesn't have a friendly tone, and constantly urges you to visit their website. The website doesn't mention whether or not they have Retinal imaging (alternative to dilation), so I called another location who answers the phone (not much help). Without knowing I won't book an appointment online as suggested in the unhelpful tone on their phone system. Instead, I booked elsewhere. I hope to be able to use their lab as the location is convenient (for me), but it's hard to do business with someone who won't pickup the phone ‍

Dr. Ko is amazing. She is very kind and empathetic. Unfortunately, the office staff are the…read moreopposite. They are quite arrogant and uncaring. It took me three months and multiple phone calls to recover a refund to an overcharge on their part. To the front desk, you are literally just another number.

I've been here several times. This time for cataract surgery. It's a very efficient organization…read morethat moves a lot of people through. My cataract surgery went beautifully. It is amazing to me. How many people they serve in one day. It's an assembly line, but that's what healthcare has become.

I have been a loyal customer for years. Optometrist is great and doesn't make you feel rushed or…read morelike you're "failing" a test. Mike is also great but he does need some help. He's very attentive when you have his attention but he's often serving too many at once. I think a new face out front to assist is long overdue.

I don't typically leave reviews, positive or negative. My experience at Hatchers was so poor, I…read morehave decided to share one here. Had an eye exam to update my glasses and contact prescription back in November 2025. Exam went fine, doctor was knowledgeable and friendly. It only went downhill from there. Once I went out front to order a free trial of contacts, I was told they would come in 2-4 weeks and I would be contacted when they arrived. Four weeks go by, no contact, no big deal yet, I reach out, he says they will check on it and call me back with an update. One week later, no call back with an update. Wait another week. Still no call back. I call again. Claims he does not know what happened, will order more. I wait another 4 weeks, no contact from Hatchers. I call back, am told that he does not know what is going on, will check with the vendor and order another pair. I make him promise to call me back within 3 days to give me an update on the situation as I am getting frustrated in this repeat situation, which he agrees to do. Waited three days, no call back. Waited a full week. No call back. It has now been several months since I ordered a free contact trial. I decided to go in to the store in person sometime in March or April to try and sort it out in person. I talk with the man at the counter again explaining that I am very frustrated with the situation. He says that the pair ordered should be coming, but can provide no information regarding its shipping status. He says he will order me another free pair for my troubles. At this point, I have no idea how many pairs have been ordered. Five maybe? and yet none have arrived. I wait another several weeks in hopes that it has actually been taken care of this time. Nothing. I don't know why it took me so long to give up and move on but I finally went to the store today, one last time, to see if my contacts had arrived. If not, I was going to cancel my order and move on in hopes I did not waste my ability to get a free pair of contacts through my insurance. In the store there are two people in front of me "in line". I wait patiently for my turn. My presence was never acknowledged as I waited for 30+ minutes for assistance. As I wait, and watch him serve the other customers, he is able to multitask and take numerous phone calls, but he is unable to even ask what I am in for as he is working on the computer to help other clients. It just makes me feel like I would get better customer service as a call in than a walk in. However, I can't accomplish anything calling in either. He finally gets to me, and has to search the computer for 10 minutes just to figure my situation out. I don't understand why it takes 10 minutes to figure out if something has arrived or not, especially with the history that we have established at this point of ordering pair upon pair of contacts. He goes and searches for my contacts and finds two pairs. He then stated that he was waiting until my box of contacts had come in before contacting me. AT NO POINT did I ever order a box of contacts! In what world does it make sense for me to order a box of contacts in which I have not even received the trial pair for, on a new prescription and a new type of contacts. Let alone the fact that every conversation I had with him was about receiving my trial pair. This is point that the vibe shifted from feeling incompetent to shady. For all I know my contacts may have been sitting there in the office for weeks or months. The previous time I went in, he did not physically check anywhere to see if my contacts had arrived. Just fumbled around on the computer for 10-15 minutes stating he did not know what was going on. It took over 6 months to receive my contacts! 6 MONTHS! And at NO point did anyone make a proactive effort to inform me of what was going on or that they would be coming soon, or why they were delayed or anything. Every step of the process was like pulling teeth to get information and actually get my contacts. Shame on me for waiting so long to go eleswhere. At best, everything after the eye exam portion was utterly incompetent, at worst it was knowingly deceptive or shady. I will not be returning.

The business does not accept most insurance. The glasses were very expensive and have broken…read moremultiple times. The lenses also delaminated.

Raphael was incredibly kind and helpful! I had ordered two pairs of glasses from a third-party…read moreonline retailer (a mistake on my part) after moving away from my local optometrist and having broke both pairs. They ended up being far too tight on my head and nose. After months of discomfort and headaches, I finally decided to stop by Stanton Optical, and I'm so glad I did! I was greeted by the very kind Raphael, who had me sign a quick waiver before kindly adjusting both pairs for free. He even replaced the nose pads on both glasses, and the frame of the glasses! The difference was immediate, my headache from that very day disappeared soon after I put them back on as he was done. Truly amazing service. I only wish I had gone to Stanton Optical from the start!

I spent $325.00 on Frames(that can happen) Eyes check outed, I was So excited my wife was excited…read moreto get a new script of contacts' I had the worst experience with a employee telling me that I CAN NOT have the line, they draw on lens lower than it's supposed to be! Alright it's on; I told them I always no matter where I get glasses I have the line lowerd' progressive line for reading by 2 numbers. Still with me? Wife gets her contacts and and they are OFF, not near the spec's-1 was so higher and 1 was a 0 ??? So after 2 weeks wearing my glasses I had to take back(not right vision) something is off. Long story short there in drawer glasses and wife is wearing her old contacts. Wasting insurance we get once a Yr.

Absolute horrible customer service and the manager or whoever she is of the place is extremely rude…read moreand unprofessional. I have been a long-term patient of Dr. Hamilton, but do to the ugliness at the front desk and with their manager I will not be going back anymore.. I really hope Dr. Hamilton reads these reviews and sees that his customer service and running the place in the ground. He just lost our whole family.

1 Star Absolutely…read moreterrible experience at the America's Best Contacts & Eyeglasses location in Tallahassee. My contact lenses were delivered to the store today via UPS, and I even had proof of delivery. To avoid any issues, I called the store beforehand and an employee confirmed my contacts were ready for pickup. So I drove to the store based on that information. When I arrived, the staff suddenly claimed the contacts weren't there and even suggested UPS must have delivered them to the wrong address. An employee named Latoya was especially rude and dismissive. Instead of trying to help resolve the situation, she said they shouldn't have even told me the contacts were ready because even if they are delivered, they "haven't processed them yet." So apparently customers are supposed to magically know that "ready for pickup" doesn't actually mean ready. After wasting my time and sitting there while they searched around, they eventually found my contacts in the store the entire time. So the problem wasn't UPS like they initially claimed -- it was their own disorganization. No apology, no accountability, just attitude. If you value your time or basic customer service, I recommend going somewhere else for contacts or glasses.

I went to this location almost 3 weeks ago. The lady at the front desk was very nice, but the…read moreamount of time I spent was almost 3 hours. Just for the eye exams. There were only 2 people ahead of me, but the wait for the teledoctor was ridiculous. I had asked them to send it to a location in New Port Richey, I got a call from the NPR location saying it will be ready in 2 days, then get a call 10 mins later from a location in Tampa saying my glasses were ready. Apparently they were sent to NPR and then sent to the Tampa location. Now I have to wait for them to be sent back to the NPR location. Overall for the price and the time I have waited, this place is not worth it.