This shop doesn't deserves four stars. The people who have reviewed it as such are not reliable at all. Have a quick look at their profiles and you will find that some of them have written nearly 500 reviews of local shops, one lady at the top hitting 1000. Most rate everything with four or five stars. What does a five star rating mean from a lady who rates most things five stars and has written 1000 reviews? How can she have valid or interesting things to say about all of those shops? She couldn't have been in them more than once.
When I moved to the area a couple of years ago I was pretty skint, and my bike's wheel broke. I needed a new one and some work doing on the bike but couldn't afford to pay very much. I remember going into Fred Baker Cycles first because they were the nearest and being dismayed at how expensive it was. The guys in FBC had very little time for me and my budget. Generally Id say that whatever price tag you see on something in Fred Baker's Cycles, you will be able to get it a least 15% cheaper elsewhere.
I shopped around and eventually found a bike shop at the top of Colston street by the BRI called Bikeworkshop (www.bikeworkshop.co.uk), which I would recommend. The guys in there seem like people Id go to the pub with. Friendly and genuine. They always have their hands greasy fixing the bikes and the prices are fair.
I don't live far from FBC now, last winter I needed some new lights and my bike's chain was being a bit noisy. Them being my nearest shop again, I thought I'd risk it and go in, buy the lights and get some advice on what to do to make the chain quieter. I explained my problem and one of the guys invited the other over and they both began taking the piss out of me. Making out like I was stupid because I didn't have their superior bike knowledge. They then tried to pressure me into a full service costing £150. The bike was pretty much brand new, there was nothing wrong with it and it only cost £300 when I bought it. So I didn't think much of their advice. I went in for their help and advice and they couldn't give it to me without making me feel small. They were so rude I left without buying anything.
As I said I've never really shopped at FBC because I don't believe them to be good value for money but on top of this the staff are actually quite unpleasant people. There seems to be a macho culture at FBC, where they rip on each other and on the customer. I am glad I don't have to work there. Finally Id like to say that I am not alone in my experiences two of my house mates and a friend of mine, so four of us in all, have had very similar experiences.
This shop is probably great if you are a cyclist with Olympic aspirations, they have loads of very expensive top-of-the-range bikes, this is probably because they are more profitable, rather than a passion for the sport. I say this because none of the guys look like cyclists. They cant be, they are like a tag team smoking cigarettes by the bus stop outside the shop. Not great ambassadors for the shop or the sport.
The only people I see coming out of there are middle aged office guys who are buying a bike to cycle to work on for the first time. They probably make some great bucks out of them. Selling them a whole load of extra crap they don't need. For everyone else who just uses a bike to go from A to B. Don't go there. read more