One of the best customer service I ever had! My partner…read morebought a shorts for me, and I ended up not liking it. Since it was a present, the receipt was already in the bin. She went, they promptly took the stuff back and instantly issued a monetary voucher. No fuss, no bull shit. Now with that, I buy her a T, she dislikes. They again take the stuff back and reissues,yes, another voucher! Liked a pair of biking glares, one of the staff, voluntarily came down to explain the specifications of the respective shades. When I downed on one, they even gave 10% student discount, without any hue and cry! These guys couldn't be more helpful. And, they really know their stuff. The quality of the products is excellent and the shop has got a huge stock! The shop, is definitely worth a visit, if you are an outdoor sports guy! Recommended? Yes, definitely!

My preferred method of transport around this fine city is on two wheels, and like many of my fellow…read morecyclists I want a bike shop I can trust. I got my most recent bicycle from here - (a cute retro style ladies number, complete with shopping basked, but boy can it nip along). Mountain, road, hybrid, kid's, trikes, folding/touring - and all the top brands including Ridgeback, Kona, Marin and Whyte. They have speedy deals of the month and the staff have massive brains full of expert, tried-and-tested biking knowledge (many of them are amateur downhill racers in their spare time too), just ask them! Any bike you buy comes with a quarterly service for just a little bit extra money. Now, on yer bike son!

There's nothing I'd love more than buying a posh bike from here and whizzing down Blackboy Hill,…read moreWhiteladies Road and Park Street before taking a peaceful cycle ride along the docks. The reality is, I live on a huge hill and would have to drag myself and the bike back after, which would not be quite so exhilarating. It makes me very sad how hilly Bristol is, I'd be cycling all the time if it were flat. This doesn't put off a lot of cyclists in the city though, and this shop is a vital retailer to the people of Clifton and surrounding areas. They have a selection of top of the range bicycles, as well as bikes to hire, spares and other cycling gadgets.

Family run and very welcoming, Blackboy Hill cycles offer an excellent service, both for repairs…read moreand for purchases. For the latter, they've got a massive range of bikes, and are main distributors for big brands such as Falcon and Haro. They check each bike before selling it, and also offer a free service for every bike they sell. On the repair front, they work very efficiently, usually diagnosing the problem whilst you wait and never taking longer than a few days to get it fixed. They don't charge extortionate prices either, and you get the impression they really care about doing a job well. The only down side I can think of is if you get here from any other way than the direction of the Downs, it's a real trek to get to on a bike (fix it to your car and drive up the hill instead!).

Any business can be environmentally and socially aware regardless what it is they do - it's all in…read morethe mindset. The Spokesman Bicycle Shop is a fine example. A cycling fanatic from Chile, the owner has been here only a short space of time and has already amassed a firm group of workers and customers. He explains to me (in a beautifully fluid mix of Spanish and English) that his ethos is to put back into the community what he takes out. He takes trade in with his cheap prices and honest approach, but puts back with cycling fares and mini festivals in the local park. A good service for your bike will cost about thirty pounds plus parts. You can pick up new or second hand models as well as all the reflectors, lights and accessories you could ever need. It's an independent store so they can't afford to be as cheap as some places on everything but they're a lot more personal, friendly and human. It's what you want really.

The Spokesman is yet another jewel in the glittering crown of St Werburgh's. Another local business…read morewhich knows exactly what people in the area need as so many of them rely on two wheels to nip about. I popped in here totally clueless after damaging my bike in a fall and, rather than treat me like the clueless idiot I am and fleece me, the owner, Baltazar Padilla- aka Balti - did a great job. For £17 he gave my bike a mini-service, fixed the brake blocks, made some adjustments and sorted my mud-guard. And he was friendly, bright and breezy all the while. It seems he knows most people in the area as passers-by are always popping in to say hi. And he sells a range of essential cycling accessories for very reasonable prices as well as new or second-hand bikes.

The largest of the Zero G group of bicycle shops in Bristol (they also own the Specialized in Park…read moreStreet, a store in Bradley Stoke and the lovely shop in Downend). This is a great place for the more serious bikes, including trails but they do have a selection for kids and for us less muddy commuting cyclists! They have a wide selection of brands as well, including the fantastic Giant, Cannondale, Cube, Trek and Specialized. Also open by appointment on Sundays.

Just bought a new Marlin hybrid bike from these guys (I think it's a Kentfield 2), exactly the…read morefeatures I was after, and they were able to give it a service and sell it same day, which no other shop I visited has been able to manage. The staff were very friendly and knowledgable. They also let me take it for an unsupurvised test ride which was really great! On closer inspection however when I came to collect, I noticed a chip on the frame, and to compensate they knocked off some money, claiming it must have happened during pre-delivery servicing. This is a little bit unprofessional, not a deal breaker for me, though quite disheartening. However, I have since noticed a few other minor scuff marks, and other very minor signs of wear, enough to suggest to me that they LIED about the bike being "brand new"; it could be the bike had simply been sitting around for a while in store (not likely), but my instinct tells me it was a return, and had seen limited use by the former owner. I appreciate that it's very hard to get any stock at the moment and bike stores must be under considerable pressure to stay afloat, but I am utterly astounded at being so brazenly taken for a ride. It seems to be in very good condition, it's hard to get your hands on the right bike in this economic climate and sold for less than sticker price so... I am loath to complain about anything but the flagrant deception, which I dearly hope I am not mistaken about as otherwise I have no complaints (well... except they didn't have any mudguards in stock!). There are enough horror stories about this store on here to make me want to get a second opinion though, in case there are any more surprises.

Took a 2 month old, barely ridden bike in to sell, 2019 build…read more Using various dubious techniques I was offered £150 for a bike they thought would sell for £350. This bike would sell for more. A 7 year old, less valuable bike, sold to the same shop, this year, was bought for more than the offer received today, and sold for £350. Dubious moments included: "bit loose, there's a wibble" without explanation Pointing out obviously different models on eBay, to justify the embarrassing offer. Ignoring a like for like auction, that would have justified a fair offer. Suggesting the bike was built using inferior parts. Yet the shop assistant blatantly didn't know what year it was built, or which model it was. Continuously using having a lot of bikes in stock (unsurprisingly, given the nature of the business) as reasoning, yet seemingly there would have been room if I left the bike behind for £150. Been a customer here for years, for allsorts. No longer, professional bike guys, you need to quality control your cover at the counter.

Contrary to all the high end bike shops that cater to those who want to buy flashy gadgetry bikes,…read moreFred Baker Cycles is such a breath of relief. Relief that a normal, homely, down to earth cycle shop exists. The staff here are always friendly and they let you wander around the shop at your own pace, and are always happy to help you out with any biking issue you've got and can't get your head around! They also participate in the work cycle scheme. This shop is deceptively big - it is very long and goes all the way back, full of bikes and their spares. A great, family run business.

Fred Baker Cycles is a fantastic little family run bike shop on Cheltenham Road. It's a father and…read moreson operation, originally set up by the father, who now is getting a little too long in the tooth, and has handed over the reins to his son. It's a while since I chatted to them about the legacy f the business, but I think they have been going for over thirty years... or something to that effect. As you'd expect from a family business, the motivation to open the shop came from a passion about bikes, or perhaps more accurately, a passion for what bikes allows the rider to do. I pay regular visits to the shop and I'm offered as much of a welcome if I'm coming in purely for advice as I am to buy something. Obviously businesses don't stay in business if they don't make money, but everybody at Fred Baker seems to be able to somehow balance their passion for bikes, their willingness to be of help, and making sales s that they continue to succeed commercially, whilst at the same time being incredibly helpful. They do a lot to inspire people to take up biking seriously.

Loved the customer service communication very professional and interested in me as a customer…read more Collection was very smooth and organised, I drove all the way from Manchester to collect my bike and it was worth it. Fully recommend it

If you are looking to purchase a bike, get one serviced or even have one made from scratch to suit…read moreyour every need, Strada Cycles is the place for you. Above all, staff in this shop are both honest and professional, and won't take you for a ride (if you'll excuse the pun). I bought my cycle to these guys half expecting to be quoted another ridiculous price for mysterious damages. However, staff gave it a thorough service (for a very reasonable price) and insisted it was basically in good condition, minus a few minor and easily fixable problems. That was over a year ago and I've had no problems with it since.

Bikes, bikes, bikes. There is no better way to get around Bristol…read more Psyclewerx is a well run cycling shop, with young people working in it. So far as purchasing bikes goes it seems to have a larger selection of mountain bikes rather than road bikes. I popped in to get a puff of my air put into my tyres, they joked with me about not being a paying customer etc. but since I have been back they recognise me and it is a bit of an on going joke. they do very competitively priced Bike MOT's and they are a lot smilier that the in the shop at the top of Black Boy hill, and they are independent unlike places like Evans cycles.

I went in for a gear service as my gears were slipping. The staff were very friendly and after I…read moredropped the bike off in the morning phoned me up to tell me how much it would cost to sort out. They were very reasonably priced and did a great job. They even sorted something else wrong on the bike and didn't charge me.

Looking out onto The Downs on Blackboy Hill, is the Gyle's Brothers' Sports Shop. Unlike other high…read morestreet sports shops, this one is less fashion oriented and more enthusiastic about delivering a friendly and personal service. They don't sell trendy sports kits particularly, but instead offer good quality equipment and spares, and are really knowledgeable about everything that they are selling. They are slightly out of the way, but if you do need to drive there, they have a customer car park, which is really handy.

I remember going into a 'sports' shop with a mate once and him getting really exasperated because…read morewhen he asked for some strings for his squash racket, they replied that they weren't that kind of sports shop. Gyles Bros is the antidote to this type of place, where they sell proper sporting equipment, not garrish tracksuits and Man Utd calendars. It's the sort of place where, if I'm about to play football on the Downs and realise I have a stud missing, I can jog over here before kick off and they'll screw one in for less than a quid, saving a telling off from the ref. With an emphasis on functonality over fasion, Gyles Bros is part of a sady dieing breed and a friend to the amateur sports enthusiast.