Would never recommend anyone to go to this place. Ok so lets…read morestart with buying the trailer, smooth sailing, quick process. However when we arrived, they refused to accommodate us on a day that wasn't a holiday as there was no staffing . Ok fine, we'll wait until they are open. Show up the day of delivery to find out the trailer was malfunctioning, ok, we'll deal with it, in the meantime no communication as to what was happening, that was rhe start of the untrusting relationship that had formed with voyager RV . Meanwhile the techs and sales people trying to be distasteful and shelter the fact that it was broken, trying to shuttle us into the building so we didn't know what was going on in poor taste. I did appreciate all the effort that we found out they had "done" in making this trailer work but it was a failure to say the least. Now I know problems arise however since the very first day the only thing we asked for was the truth and to be straightforward. None of which happened during this process. The process in which multiple managers and sales people and techs were "trying to figure it out" but was UNSUCCESFUL Secondly. Throughout the week being told by sales people and managers that they would keep us in the loop not one phone call was received by Voyagers team, we (the buyers) had to beg to get in contact with them just to get awnsers, perhaps trying to hide the fact that thier equipment was faulty and they indeed did not know what they were doing. Yes voyager offered to pay for a hotel because the RV furnace (in the middle of winter, on a brand new unit under warrenty) didn't work, however, it is the LEAST they could have done with kids in tow knowing our reasoning for purchasing a RV in the first place. Yes Voyager refunded the trailer and the payment that came out of my account and on the promise of a full refund if the trailer was unresolved, great, I wouldn't say any other dealership would have done the same thing for thier customers for a BRAND NEW unit off thier lot, defective ON the lot even before delivering it I am entitled to a full refund under warrenty and consumer rights. As far as the payment made, it was made before we even saw or went to retrieve the unit so again, I was entitled to that, Voyager, once again very unprofessional to mention any sort of finances on a Google review. Yes we had a free (and late delivery) however, in my opinion is a sugar coat to make Voyager feel better about selling and distributing a beyond repair brand new RV, And the meaningless words of managment promising rectification. Lastly and more importantly, when we arrived to Voyager after the RV was towed away we initially were interested in starting another transaction with them. They took us into the office where we asked standard questions regarding a new unit. The manager in poor taste once again stated that he suspects when we buy (a new unit under warranty through thier company) that there would be issues with us being a client ie: if another piece of garbage would come out of thier store. I was repsectul, understanding and kind until the safety and well being of my family was compromised with no comminication in sight, besides "were working on it, and well get back to you" I would like to mention the unit we had purchased and had "complained" about 100% out of our control, A. The board was faulty causing it to disengage the slide B. The heat stopped working. Not something you'd expect from a brand new unit. We bought a new unit with voyager expecting it to be a value and it turned out to be nothing short of a nightmare

I would very much like to express the great customer service that my husband and I recently…read morereceived from Voyager RV, Lake Country, B.C. In particular , Deb Thiessen, Sales Associate with this very reputable company.. Deb did her utmost to place us into a travel trailer, and she went above and beyond, exceeding customer satisfaction and requirements.. We felt that Deb went the extra mile for us, and we thank you very much, Deb.. Her Professionalism and product knowledge about each product the centre sells really impressed us ! I would strongly recommend this reputable company, and Deb !, to anyone who is searching for the right unit to serve your camping and RVing needs.. Pat yourselves on the back..you deserve it ! Dianne M.Fleming, Telkwa, B.C.

The product is quality and good for the RV industry. Real…read morewood doors and quality workmanship. We had a problem with the 'Happy Jacs' as they were not very happy but the service from the manufacturer was great! They went above and beyond and that makes it a great product. They are very good at honoring their warranty...Just ask for Mac! We are very happy with our 9'6' Northern Lite camper Easy to get repairs done on older models at the factory in Kelowna. A truly 'Canadian product

From the owner: BC based International truck camper manufacturer supplying high end, light weight, four season…read moretruck campers throughout Canada and the US.

This place is an absolute joke. Bought a new 5th toy hauler last spring. We used it 3x. Each and…read moreeverytime it had to go to the shop for repairs after. The most recent was to fix a crack in the exterior wall for the second time. They have had it since the beginning of July and I was just told (on December 19th) we are still waiting for parts with no ETA and no further info available. NEVER again....

Was shown some units here at this dealer. The ones we saw had defects like broken light pots…read morecupboard doors loose. Stains on ceiling. Window and door trims installed crooked. All we got from the Salesman Leaf was smart remarks and strange comments. Was serios about buying but ended up leaving with a bad taste in our mouths. Stopped in and purchased a new RV in Winfield the next day

These people should be in jail!! My husband gave them a deposit in good faith for a brand new 2018…read moreJayco travel trailer. They said that it is customary and was only to hold the trailer so it wouldn't be sold from under us because they offer such amazing deals at this time of the year since things are slower but if we didn't get approved for the financing that they wouldn't even take if off of our credit card. Surprise!! We didn't get approved, they did charge our credit card and they refuse to take the charge off. We have nothing. I called the police only to be told that they don't get involved in civil. Plus we live in the US so what are we going to do? I have never seen something this dirty in my life!!!!!!!! Is this how you treat all Americans? We have completely lost our $1,000.00 USD!!!!!! This is Robbery!!!! We have never seen this sort of garbage before when visiting Canada. Completely disgusting!!

if you want to purchase an RV and have the best customer service in the okanagan, Traveland RV is…read morethe one and only destination. Having a yard full of every possible option is great, but having service like my husband and I have had with Jamie, that's priceless! You guys are amazing, thank you for your patience, knowledge and patience :) We can't wait to purchase our first rv from you !!

We purchased a brand new 2024 Entegra Coach Class B Ethos 3500 from Traveland RV, Kelowna Location,…read morethey cheated on us terribly. The Van has a poorly done touch up under the window panel back of the driver door. The floor inside was purposely added a lot protection paper to hide scratch on the floor. When walked thru the camper they focus only showing all the system and in no moment started the van either did walk outside around the van, probably first to not show the van has already 3500km on it and second, the van has had a touch up paint done. I called to the Travis the manager when I left the store, he said that's the way it is. Also when I was about to leave the dealer store they came to tell me that the spit valve for the GAS was defective and they have to order a new one and will be sent to us, and guess what, we need to take it to a local dealer to replace it, really?? When I went to fill the GAS for the first time, the conector was lose. Very dangerous!!! Well if you are new introduced to this life style, make sure to learn first about the dealership. Traveland RV, I'm aware you to be careful, they seems to not to care about the satisfaction of their customers at all, their PDI is useless and not trustworthy. Very disappointing. Not recommend them at all.

Kelowna Truck and RV treated us very well! would recommend them to anyone looking to purchase a RV…read moreor anything really. Everyone we met was very welcoming and friendly. Fantastic service, answered all of our questions and concerns. Happy customers!

Horrible company to deal with. Dishonest and no communication skills amongst staff. Would never go…read morethere for ANYTHING AGAIN. DO NOT Trust ANYTHING they say. They will say anything to make a sale and then hang you out to dry. Dealship has gone downhill drastically. They must be hard up.

Purchased parts here several times and they have always looked after me with good quality parts and…read moregreat service.

My brakes didn't work on my new to me trailer. The men and women of OK had me fixed in 20 minutes…read more Honesty, speed and amazingly friendly crew there. I'm happy I ran into them.

Mirel is awesome. He showed up on time, he figured out exactly what was wrong, worked hard and got…read morethe job done in about an hour or so. His pricing was very reasonable and he gave me some small jobs to do to save me money from having to hire him to do some of the maintenance. I would hire him again and strongly recommend his services.