My mom and I had the best experience here! The staff was so friendly and answered so many questions we had about the area. One of the front guest staff, Robert, was especially helpful and brought us up blankets and a space heater. I've never left a yelp review before but he really went above and beyond for us and I wanted to make sure he was recognized for that! We would 100 % stay here again! read more

I had a reservation for August of this year, but my mother became very ill and I needed to cancel my trip. Unfortunately, they refused to waive the hundred percent cancellation. I will never use them again. They're charging me over $3000 during their most busiest time. You know they'll have no problem rebooking this room. Just an awful policy. read more

Fraser Suites sits right on the Royal Mile in prime location to everything. You walk out the lobby door, turn to your left, and St. Giles Cathedral is right in front of you! It took my breath away seeing the Royal Mile lit up at night when after a long flight and checking into the suites we went for a walk. It is pricey-but all lodging in Edinburgh is. It is dated, but these building are chock full of history! It can be loud at night when the pubs let out-but isn't that why you are in the heart of the city? The staff at Fraser Suites is very friendly and helpful. The lobby has a 24 hour coffee/tea station, and comfy chairs. The rooms are spacious and the beds are welcoming. We did not try the restaurant, as they have limited hours due to staffing post-covid (still). The only negatives are (as others have said) the elevators don't go to all parts of the suites, so you may have to carry your bags up/down stairs-could be difficult for some people, and the rooms do not have A/C, and can get stuffy when trying to sleep. There is no airport shuttle to/from the airport, but the taxi's and car services all drop off/pick up right out front of the suites on the cobblestone street. read more

Fraser Suites - Comfy Chairs in Fraser Suites Lobby - Hotels Near Me - Edinburgh, EDH

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Awesome place period !!!! The best accommodation of our entire trip and wished we would have stayed there earlier in our travels vs picking an hotel on Grassmarket. Fast and friendly check-in Quiet place yet super well located few steps away from Royal Mile and restaurants / sightseeing. Room (suite) was super clean, comfortable bed, spacious and well equipped with microwave, n'essores do machine and 2 TVs. A small gym on site + complementary laundry facilities. Definitely a go ! read more

Fraser Suites - Not skimping on cheap shampoos .... Luxurious l'occitane ! - Hotels Near Me - Edinburgh, EDH

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I booked a stay for my Mum's 60th birthday with Fraser Suites through Booking.com. The booking was non refundable which is fair. My mum had a luxury train experience that we'd saved up for a year to give her and with a few weeks notice, the train company had to reschedule the dates due to maintenance. Booking.com were very helpful and offered to change the dates to the new dates, they just had to confirm with the venue. The venue refused. I called them and pleaded the situation. On the phone, we went through the Booking.com process of requesting the date change but the hotel refuse to help in any way. It's £650 down the drain and my Mum's 60th birthday trip has been ruined. Avoid this company like the plague, there is no emphasis on helping the customer. read more

Customer care is easy when everything is good. The true measure of service is how businesses respond during out of the ordinary circumstances. my wife and I checked into the Fraser Suites Hotel on May 2nd,2023, and were booked for 7 nights. At the time we checked in, we were charged for the room we had pre-paid for. After calling our travel agent, we were refunded the charge. On May 4th, 2023, we received a call from Canada. My Dad was in hospital and had days to live. We immediately notified staff at the hotel we needed to check out in the morning because we were on our way back to Canada. My Dad passed away May 8th, and we emailed the hotel with the details, including a death certificate. As I write this note, we have yet to receive an email or phone call from the hotel. They have not offered a refund or credit for the 5 nights we never used. This is not a hotel I could ever recommend. The location is great, but they do not truly care about their customer. While I may never receive a refund or credit, in good consciousness, I can not recommend a hotel that does not have the courage to find a way to take care of their customer. Jeff T. Canada read more

Not very accommodating people. Had booked this room for family vacation. The train broke down making it impossible for us to make the trek from London to Scotland. We called first thing in the morning and asked for consideration. They simply flaunted their "policy" of charging you full price for a room that we did not use. I find these policies just another way for merchants to rip off their supposed "customers". I know of no other business - and I run one - who feels it is reasonable to charge a customer for a product or service they did not receive, regardless of a policy that legitimizes theft. Will not stay here or any other of Frazer locations who will not empathize with their customer's good faith circumstances. They responded saying I should go after the train company to get a reimbursement. This is ridiculous. Although, I must say, the train company LNER, actually did reimburse not only the outbound cancelled ticket, but the return booking which was not impacted by the break down. Perhaps Frazer could learn a thing from the train operators. read more

We took the train into Edinburgh, from London. Everyone told us to take books/ipads for the train ride, but my husband and I were just...mesmerized. The English countryside was beautiful, but it was almost like you could feel it when you crossed over into Scotland. It was beyond breathtaking. The green, the snow, the slopes... I digress- I suppose that's more of a review for the train ride and less for the hotel, so I'll get back on track. When we arrived into Waverly station, it was an incredibly short walk to the hotel. I don't think I was even aware how short it was, exactly. What i also wasn't aware of was the fact that there was either a fairly steep hill OR the 'News Steps' to get there ( Believe me, if a stair case has a name, it is SERIOUS). We ended up walking up the hill, which was definitely the better alternative with our bags, but it was still definitely not the best after a 5 AM wake up and a 5 hour journey. It did take a bit of frantic "Did we come the right way?" questions to find the hotel. The plus is - once you know where it is - the location is FANTASTIC. Minutes away from St. Giles cathedral, restaurants, the Edinburgh castle - you name it! It is also ridiculously beautiful. Everything is classy, the help is fantastic. When you've got the location/your belongings settled, the hills up and down are pretty easy to take on. If I had one complaint, it was that the wifi was a bit spotty in our room. Who comes to Edinburgh to be online though, right? Plus, WIFI in the lobby/staircase area was fantastic if you needed to send something desperately. Next time I'm in Edinburgh, I'll stay here again, no question. read more

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I have strong feelings about the guest experience. Perhaps it comes from my days working for Disney, where's it's all about the "show." Show standards dictate that the guests on Disney don't see the realities of what makes the theme park/hotel/etc work so well. It helps to maintain the illusion, and nobody does it better. From a front-of-house "show" standpoint, Fraser Suites fails. First off, the hotel is beautifully designed, with aesthetically pleasing color combinations throughout. However, the longer one dwells on the appearance, flaws begin to appear, turning appreciation into disappointment. Starting with the lobby, the seating area adjacent to the front desk is nice, with very interesting black and white chairs, and large lamps hanging from the ceiling. Gaze at the lamps for more than 10 seconds, though, and you'll notice dust and dead bugs in through the translucent center of all four lamps. Multiple chips have been taken out of the tables and floorboards exposing the wood beneath. Either you guys have rowdy guests, or your maintenance staff needs some training in being more observant. The morning we departed, half of the lobby was occupied by multi-colored duffel bags full of bedding, returning from being cleaned. That's great, I'm glad you guys are cleaning the sheets, but there has to be a better delivery system. Room 304 was a big disappointment with poor craftsmanship visible throughout. The bathroom door didn't fully close, the closet doors didn't close, the half-glass bathtub door wouldn't budge. The beige carpet was notably stained across the entire foot traffic area. Everyone knows this color stains easily, and there should be a plan in place for regular cleaning, but it was some time since it was last cleaned. Speaking of stains, the decorative pillows are probably not regularly cleaned either; mine had some kind of white stain on the black cloth. Gross. Additionally, the furniture had seen better days, with scuff marks and worn away veneer on the desk and table. The closets were a complete afterthought, reminding me of what I've seen in college dorm rooms. The doors don't match the rest of the decor, not even a little. As for comfort, the room was fine. The bed was comfortable, but the sleeping pillows were awful. Time for a refresh, guys. How about some feathers? Ultimately, I'm willing to listen to arguments that I'm nitpicking. We didn't get sick or anything, and the staff was friendly. We also slept reasonably well although the pillows were terrible. So, you get three stars for checking the boxes. The problem is, the issues I've highlighted are easily corrected, and even worse for Fraser Suites, easily prevented. It just seems to me that, if one is not prepared to invest in the upkeep of furnishings which are more susceptible to visible wear, take the 3-star hotel tactic and don't buy those things. Stop cutting corners on maintenance. Be the hotel you want to be, not the hotel your pictures say you are. I want that for you, and I won't return until it's achieved. read more

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Wasn't sure what to expect here, but more than exceeded my expectations. Location is great - just the Royal Mile at the top on the Mound. Walking distance from top attractions and close to train/bus station. The room was very nice, bed comfy and the bathroom had a great walk-in shower with good water pressure and hot water. Never heard noise from any other rooms. We had a good view from our room too. The front desk was helpful and the room was always cleaned well. Would definitely choose to stay here again. read more

We got a really great rate on a room at Fraser Suites on Hotels.com for our 3-night stay in Edinburgh. We chose this hotel for a variety of reasons, but most importantly, its location. Located along the famous Royal Mile, it's in the heart of Old Town--and perfectly situated for taking a walk across the bridge to New Town. It was a wee bit difficult to find when we arrived at 12:30am into nearby Waverly Station. We came across a couple of chaps who were fresh out of the bar--they desperately wanted to help us find the hotel, but were unable to offer much assistance (even though we had a map, and one of the blokes has lived in Edinburgh his whole life), but it was a friendly, character-filled introduction to the city. So, we continued on until we saw the beautiful St. Giles Cathedral lit up spectacularly in front of us--the hotel was just a stone's throw away. We had notified the hotel of our post-midnight arrival, so there was no hassle in getting checked in at such a late hour. Upon entering our room, we were delighted by the abundance of space and amenities. Fraser Suites has done a great job of blending the historical character of Edinburgh with 21st century technology. The darkwood wardrobe closet was HUGE, the draperies majestic, and the loveseat adorable! We had a very modern kitchenette fully stocked with dishes, hot cocoa, coffee and shortbread--So, if you're planning on visiting Edinburgh for more than a few days, Fraser Suites would be a perfect place to stay if you want the ability to prepare some meals of your own. The bathroom had a rainfall shower, teek shower floor and a towel warmer (that I couldn't figure out how to use). There was broadband internet, but no wi-fi. My complaints are few, but should be mentioned: 1. Our "executive suite" was supposed to have a separate bedroom (away from the living/work area), but instead was an open floorplan. It didn't end up being a big deal, but I would at least like to get what we paid for. 2. Another feature listed in our room description was a "City View". Well, call me crazy, but I don't think a view of the backside of the building behind the hotel qualifies as a view of Edinburgh. Surely disappointing--we chose not to spend much time in our room, and ventured out for views of the city. 3. Due to the open design of the shower area, and a flaw in design of the drainage system, I nearly flooded our bathroom when I took a shower! Perhaps our room just has a faulty drain due to a sagging wooden shower mat, but it was something I would've rather not been concerned with. 4. They have an airport shuttle, but it costs £20 (something we didn't find out until the morning of our departure, which caused some unnecessary stress as we rushed to an ATM), but perhaps we should've asked. Also, we had the shuttle reserved for a particular time, but it had apparently been somewhat double-booked. We waited over 30 minutes for the shuttle to arrive, leaving us to rush to the airport and nearly miss our flight to London. Ok, so perhaps my list of complaints is a little longer than I thought. But all in all, it's a clean, comfortable hotel with beautiful interiors. I would stay here again, although next time, I will certainly look into other options in the area as well. read more

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This Hotel started out being a 5 star experience. The staff was very friendly and helpful. The location was amazing. It was in the middle of old town and the Royal Mile. We could literally walk everywhere and didn't need our rental car. The train/bus station was a very short 5 minute walk down some very steep stairs. We were provided with a 4G smart phone to use for free. It had tones of information about the city and attraction. You could also make free Wifi international phone calls. They also have a laundry facility in the basement that you could wash your laundry for free. They even provided the free laundry soaps. Now, this was where the hotel started to lose their luster. The comfort of the room needed some work. The carpet was noticeably stained and dirty. The walls had some big holes and minor scratches that were in need of repairs. They only replenished your shampoo/soap upon request, even though your shampoo was low or completely used. The worst part of this Hotel was their food. Although our breakfast was included in our stay, it wasn't worth it. The cleanliness of their restaurant needed improvement. We found hairs on the food, cups, and plates. Many of the plates and utensils had dried food remnants. The worst was the breakfast offering, consisting of cold cereals, dry toast, runny yogurt, and some fresh strawberry/blue berry salad. This would have been okay if we paid $100 to 150 per night. We expect more when the Hotel charged much higher per night. read more

My husband and I stayed here when we booked our trip through Costco and I am so glad we did! The staff was friendly. The room was clean and beautiful. The best part of the stay were the large windows in our room that opened up to allow fresh air in. Would definitely stay again and recommend. read more

Fraser Suites - View from our room - Hotels Near Me - Edinburgh, EDH

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Great location even though it's a bit pricey. My room came with a kitchenette which had small fridge, hot water kettle, microwave, sink as well as dishes and silverware. This was helpful to cut down on cost of food. Only gave 4 stars instead of 5 because the bed&pillows were too soft for me. Otherwise, right off the Royal Mile across from St Giles. Plenty of food options to include Starbucks, Pret A Manger ( sandwichs,salads,soups,tea/coffee,pastries pretty cheap) and easy walk to Waverly Train station and New Town as well as up to Castle. If you are trying to save on food, dont get breakfast at hotel, plenty of places along or right off Royal Mile to eat. Would stay here again! read more

Fraser Suites - the lobby - Hotels Near Me - Edinburgh, EDH

This hotel is in a great location. Very close to Waverley train station (just keep in mind the fastest route on foot takes you up tall and steep News Steps), right by St Giles Cathedral and the Royal Mile. The hotel is very well appointed, quiet, with very pleasant and courteous staff. Our suite was very comfortable although our windows faced a brick wall. Literally, 1 foot in front of them. But given the location, I guess that was to be expected, and hey - We didn't have to close the blinds. The best part of our stay was that the hotel allowed us to leave our bags there the day before, when we were leaving on an overnight tour and weren't even staying in Edinburgh. That's great customer service. Would definitely stay again. The only weird thing was the TV on a low stand perpendicular to the beds. You couldn't watch it! There was a perfectly good wall across from the beds... that was very strange. read more

Great location off Royal Mile, if you want to be close to that area. Nicely styled. Fairly quiet with the exception of water pumps (in bath), neighboring bar/restaurant crowd, and foot traffic through back of hotel. Staff was friendly. read more

I was taken here for Valentines weekend and it was fantastic! We had the Observatory Suite and it was a beautiful room. From the sitting area to the porch to the giant bathroom to the comfy bed, the room was perfect! Its location is fantastic since it is practically in the middle from old and new town. The included Scottish breakfast was such a nice treat! The staff was very friendly and I would love to stay here again. read more

The worst breakfast ever...old dried cheeses...food spread worse than a dogs food is set...old pineapple chunks changing color...I ask for cream for coffee and they hand me clotted cottage cheese like milk..really. The rooms are outdate..small television no sense of decoration for a pleasant atmosphere...fair warning...stay away. read more

For every visit to Edinburgh, we will surely book at Fraser Suites, especially if we are greeted by their amazing concierge, Kevin Johnston. From the moment we arrived, Kevin showcased a display of Superior Customer Service, the likes of which this group of world travelers has never seen before. Kevin made our stay truly memorable and should be held as the example of what every person should strive to attain: perfection at one's profession. Any and every request was met with a personal touch and recommendation (usually Kevin would spring to the phone to make a call, reservation, etc. or even walk you out of the hotel and physically point you in the right direction of your destination). This trip, being the occasion of our wedding, we had quite a few requests. Traveling from our home in California to visit Scotland for the first time, we were understandably nervous about many a detail on our trip. Kevin put every concern to ease immediately. If there was a problem, Kevin was there to fix it, and he did. He even offered his personal mobile number at checkout just to ensure the rest of our trip (wedding included) went off without a hitch. I am glad to say we did use him mobile and now two weeks after our nuptials (and back home) we are still in contact with him for last minute details, recommendations, and gratitude. Again, one cannot say enough about this young man who will undoubtably be a major success no matter what his endeavor. Highly recommend Fraser Suites while staying in Edinburgh. It is a perfect location. Quite. Comfy. Cozy. Upon our return to Scotland, we will gladly book here again, but only if Kevin Johnston is our man at the concierge stand. Thank you, Kevin. You made our experience truly unforgettable. Best wishes, The Newlywed Blackburns read more

We stayed at the Fraser Suites for 9 days in the beginning of September 2014. It is located just off the Royal Mile in Old Town so it is very convenient for touring the sites. We could walk to very nearly everything we wanted to do on our visit. Our room was clean and efficient. Particularly loved the high ceilings and tall windows. We had a lovely view. Our room had a mini-kitchen that included a fridge, microwave, sink, dishes and silverware for two. Also free wi-fi. There was no included breakfast as there is in some U.S. hotels but the kitchenette make it easy to stop at the grocery and pick up milk, juice etc to get our day started. There is a restaurant attached to the hotel, but we did not take advantage of it. The staff was helpful and knowledgeable about the area and the sites. If we were to return to Edinburgh we would stay here again in a heart beat. read more

Great location and helpful staff. Price is also quite good.

Location location location! That's what makes this hotel perfect for any visitor. If you are in Edin during the Fringe or the Tattoo, it might be a bit loud on the street, but inside the hotel was rather quiet and you'll be happy you'll be so close to the venues. Everything is close by and the train station is a short walk (although uphill) away. Our first stay was in August 2011 and our bags failed to arrive with us. The staff helped us with what basics they could and pointed us in the right direction to get other necessities. Everything was perfect in the hotel and will definitely stay again. read more

I have very mixed feelings about Fraser Suites Edinburgh. At first, it seems like a very pleasant hotel, with friendly receptionists. After that however, the situation takes a turn for the worse. First of all, there are 7 floors, the lift however, only goes to 6. To get to the second floor, you have to traverse 3 sets of stairs, both up and down! Think about it, when lugging suitcases, the last thing you want is to have to traverse stairs to get to your room. Once overcoming this difficulty, getting to our room. At first the room seemed nice, with good views. However, this was not the case. For one, the curtains and carpet were not at all clean, they were imbued with dust, not reassuring. Furthermore, and worst, the living room of this "apartment" was TILTED, this made it quite an awkward experience. Yet, the Sofa Bed in the living room was of very poor quality, not maintaining shape and constantly changing its position throughout the night, not providing adequate sleep whatsoever. Furthermore, the bathroom, the shower, while providing hot water, the shower cubicle leaked copious amounts of water into the living room! To add insult to injury, the towel rail stopped working as well, not what you expect out of a top name. Still, the next morning, at breakfast, I was surprised by the astounding limited choice that was offered when the website claims a FULL CONTINENTAL BREAKFAST. The breakfast waitstaff were very unhelpful and sullen and seemed least interested in doing anything at all. What surprises me is that I have never had such a terrible Fraser Suites experience anywhere else in the world. Their hotels in Singapore and Dubai are absolutely stunning, not lacking in any aspect. What I do commend the hotel on in Edinburgh is that the housekeeping and handyman were extremely helpful and cheerful people, as were the receptionists. Beware people, do not believe for one second the photos that are shown of the hotel on the Fraser Suites website, in real life, the rooms are nothing as in the photos. read more