Absolutely, by far, the WORST customer service I have ever dealt with in the medical field - and that includes my care as a vet through the Veteran Association.
I was told my services were covered 100%. 6 Weeks later I get hit with a bill. A coworker who received the same services got a refund - I'm still getting bills after six months!! At this point paying the bill is a small price to never have to deal with the unprofessional dealings of this practice.
It's unfortunate, because the physicians are quite good. Sadly, their staff is of such poor quality that I won't darken their door, nor will my family, neither will my significant extended family in this area. My coworkers and the entire department have been warned to seek care elsewhere. I'll be sure to warn others from different departments around the hospital to avoid this place.
Don't get ripped off by a staff who can't read insurance coverage. Don't get ripped off by a staff who says they will contact you, but then just keep sending bills. Don't get ripped off by staff who will talk down to you and then hang up when you won't compliantly give them money. Don't. Get. Ripped.off by this place. There are better run clinics to serve your needs. read more