11/6 edit: yes when i initially saw the damage i was asked over the phone to bring it back, i told…read morethem i would AFTER speaking to a manager first. I still had another garment with them and when i went to pick it up i just didn't have the damaged garment with me. I never refused, he's lying. I said i needed to understand the process and what they would do (I'm nervous about it getting further damage) but he kept repeating that i refused to bring it back which never was the case. When i spoke to him he referred to using other chemicals to determine the cause of the issue and I'm not necessarily keen on them doing stuff i don't understand at this point. He wanted to overtalk me and not listen. Thats why i don't feel comfortable anymore. Why wouldn't i bring it back if that's how i get made whole? He's not making sense. I feel completely let down by these guys after using them exclusively for at least 4 years. They didn't call me back for 2 weeks after damaging a very expensive garment, insinuated that I'm making it up, and accused me of refusing to bring it back. I would've had no problem doing so had i understood the process/remedy but i don't really want them messing up my stuff even more. When talking to Brett about my apprehensions , he was very dismissive and unprofessional. He even stopped listening and it turned into a confrontation bc he would laugh at me while I'm talking as if my situation is funny. I don't feel comfortable working with him/them anymore. Since he said he doesn't care about my review, here it is.

Old time, friendly, priced right. Receive text…read morenotification when it was ready for pick up

I would not recommend this shoe repair shop to anyone. The man running it has absolutely no…read moreprofessionalism--he was rude from the moment I walked in and completely dismissive when I tried to explain what I needed. Instead of offering help or even basic courtesy, he made sarcastic comments and treated me as if my business didn't matter at all. The quality of service wasn't even the issue because I couldn't get past the blatant disrespect. If you value your time, money, and dignity, avoid this place and take your business somewhere that respects its customers.

I agree with the other customers who have given this man five stars. I agree with the others who…read moreimply that he is non-conversational and brusque, but I wouldn't say rude, and I wouldn't have given him one star for rudeness if the shoe repairs were good. I actually liked him, but I could tell that he didn't want an ongoing friendship with me. chuckle. He did an absolutely wonderful job on the three pairs of shoes I brought in--one for soles and heels, one for full one-piece bottom, and one for heels only. If I need any more shoe repairs, I will definitely bring them to Vasyl. I was pleased. I will recommend P O Shoe Repair to others! Thank you Vasyl for your service.

I was greeted with a smile;) always nice to see. This was my first time visiting this store. After…read morereading the reviews on this app I was comfortable trusting this business with my shoes. I explained to the kind manager my dog damaged my Birkenstocks sandals and I was seeking a cleaning and polishing to make my shoes presentable once again. I don't have a before picture but just imagine dry scratches on the sides & straps. Super neglected, I needed help. And boy did I receive help. I prepaid a reasonable price for the service agreed to, and we set a convenient day for pickup. I'm a happy customer. All the marks are now gone & I was impressed with the quality of the work done, and pleased to see how beautiful my shoes look once again! Yay! I will definitely be back should I ever need help with my shoes again, and am very grateful for the exception customer service!

I think the work here is incredible! My Frye boots are shiny and resoled! I've been here many…read moretimes! Very fair and timely! Come see my friends!

From the early days around the corner until now. It Very professional, great pricing, super fast…read moreservice, excellent quality, very courteous. I highly recommend this Company. They have re-souled and maintained my Knapp slippers many times. Hats off to You sir for a GREAT job. Hope you and Yours are well. Thinking of You! Lew

Took a guitar case to this place years back when i needed a secure way to get to my bass safely to…read moreGermany and back. A+...

I took my "vintage" Birkenstock clogs in to have them cleaned. Haven't worn them in years but I see…read morethat they're making a comeback so I thought maybe the layers of grime could be cleaned off. I didn't have a lot of hope that they'd get all the dirt, but I was wrong! They cleaned up like new! The service was friendly and I got them back in just two days. Next I'm taking my favorite pair of sandals in for new cork and sole. Highly recommend!

I have had a number of belts cut down with fantastic results. These are fairly expensive leather…read morebelts that I didn't want to replace. A to Z Shoe Repair shortened the belts and you cannot tell from the way the belts were originally crafted. The price was extremely reasonable and turnaround pretty fast.

I called and asked if they did purse repairs & they assured me that they did. Do not use them for…read morethis, they do not have the equipment or expertise for this kind of repair but are certainly happy to charge like they do! In one purse, they replaced a zipper pull, charged me $18 for that & it took me telling them that they had not fixed it the first time I went to pick it up for them to get it right. The other purse was a major job, a rebuild, they charged $200, which would have been fine but what they did was a lousy job. Not even close to what was given to them in the original. I was told that it was a "functional" match & the best they could do with their equipment. What they should have done is said that they could not do it up front. After all this, as a great concession, they gave me a $25 discount. I hope they do a better job on shoes...I will not be using them again.

Great place for repairs of luggage, shoes and etc. Customer service is okay but sometimes results…read moreare more important than an smile. My items were done on time and is good as nee. Highly recommend this place.

Today I had an emergency with my favorite pair of shoes. Concentrated red chemical dye spilled on…read morethe shoes. This was limited edition and no longer available. They took my shoe back to the shop and tried to find a fix. With a little bit of sanding and polishing she was able to blend and mask the stains. Really made my day and thankful she could save them.

They did a fantastic repair on my handbag! Service was fast and they did excellent work!…read more Highly recommend!