Visited Foxtail Coffee Co. on Russell Road on September 12, 2026, around 10:16 AM. I really wanted…read moreto like this place because visually, it is a very cute coffee shop. The rustic decor, wood finishes, open layout, and overall design are inviting. Unfortunately, the actual customer experience did not match the presentation.
There were only a handful of customers inside and three employees working. When I approached the counter, I said hello first. The cashier eventually responded, but there was no welcome, no introduction, no explanation of the menu, and no attempt to make the interaction feel personal. I ordered a regular Southern Peach Tea and a caffè macchiato, specifically asking for the macchiato iced with a small amount of coconut milk.
Another issue was that I was never asked for a name. That might sound minor, but it became important because drinks were being placed out and announced only by what they were. At one point, multiple customers were looking around trying to figure out whose drinks were whose. There did not appear to be much coordination between the three employees, and the entire operation felt surprisingly disorganized considering how few customers were inside.
My receipt shows the order was placed at 10:16 AM. By the time everything was finally sorted out, it was around 10:28. The Southern Peach Tea came out first. When it was handed to me, I immediately noticed it was in a large cup even though I ordered a regular. I asked about it and was told they were out of the medium cups, so they had simply given me the larger size with some extra tea. I appreciated the extra product, but that is something I would have preferred to be told before or during the transaction instead of discovering it afterward.
Then came the macchiato. I had clearly ordered it iced. What I received was a tiny hot macchiato in a hot cup. I brought it back and explained that it was supposed to be iced. They said no problem, took it back, and after another wait, I received what appeared to be the same espresso transferred into a large plastic cup with ice and the milk added afterward. It did not feel like the drink had been remade properly from the beginning, it felt corrected as quickly as possible.
That also raised a bigger concern for me. I specifically requested coconut milk. About 30 minutes after drinking it, my stomach became upset in a way that I personally associate with dairy. I cannot prove what milk was used, so I am not stating that they definitely gave me dairy. However, considering the original drink was already made incorrectly and the overall lack of communication I witnessed, it left me questioning whether my milk request was followed correctly. That is not something I should have to wonder about when ordering a beverage. For someone with a serious allergy, that type of uncertainty could become much more significant.
The one thing keeping this from being a complete zero for me was the Southern Peach Tea. That was genuinely excellent. Smooth, flavorful, refreshing, and easily the best part of the visit. I would gladly drink that again if the rest of the experience had matched it.
What stood out most was simply how low-energy and disconnected the entire shop felt. I watched another order have an issue as well. Nobody seemed coordinated with one another, and the staff appeared to be operating independently instead of as a team. Coffee shops normally have a certain rhythm to them, even when they are busy. This did not.
I stayed polite, kept smiling, and simply wanted to get my drinks and leave. I am reviewing the experience exactly as it happened. A simple order was made incorrectly, communication was poor, there was no clear system for identifying orders, and I ultimately left questioning whether my specific milk request had even been followed.
The Peach Tea deserves credit. Unfortunately, everything surrounding it does not.
For me, this is a one-star experience, and I will not be returning. Las Vegas has far too many coffee shops to choose from for me to take another chance on having the same experience twice.
