Best care I could ever have expected for my Mom. She was in the Skilled Nursing section for a few…read moreweeks before she passed. Everyone was kind and the staff to resident ratio was superb.

My mother was at Franke Tobey Jones, first in an apartment, then assisted living and finally the…read morenursing home part of the facility. She enjoyed going for her daily walks participating in classes. She developed a deep friendship with one of the other residents. Staff were kind to her. The beginning of the tragic turmoil began during her transfer to the HCC. She was shocked. She was excluded from having any part in decision making for the HCC. When I took her to see her new room she sat down and cried, "Please don't let them put me here". I told the nurse, but they went forth with placing her in the HCC against her will. FTJ has a history of not disclosing that the nursing home (HCC) is far more restrictive and that the resident may not need this level of medical care. In the age bracket of my mother, residents are transferred to nursing homes, in order to access nursing home insurance. Through rapid transfer, isolation, immobility and restricting communication, my mother lost her level of functioning rapidly into the parameters of the insurance. The transfer to HCC, was over $10,000 per month. My mother was sent to live in a constricted small room along a dark hallway. When she looked out her windows she saw parked cars right in front of her room. After placement in the HCC, FTJ could then rent out the beautiful assisted living unit she had lived in with views of Mt. Rainier over the fountain. One of the administrators informed me that residents are often transferred before they need that level of care. A direct care provider told me how residents are placed with no contact with friends or family for two weeks. When I came to visit and support my mother two days after her move, I was told to leave immediately or they would call the 'authorities'. I asked to speak to the CEO, who was a compassionate man. I was told he was not available and I must leave. There was no consideration for our mother's needs for support from the family. She later told me she thought she would never get to see me again in her lifetime. Another staff member told me how residents are transferred and cry for a few days. She went on to say that staff give them lots of attention and gradually they adapt. After transferring from assisted living to the HCC I observed that residents were no longer looking up and engaging with others, like they did before. From my perspective the move against my mother's will, isolation, restraint to wheelchair is 'kidnapping'. I never would have believed before that FTJ would do this to her. My mother grieved, with her loss of freedom, choice and respect. She had been a social activist for equal rights of minorities in Tacoma and president of the YWCA. She trusted the medical system, as a professional in the field herself. How ironic that a citizen who fought for equal rights would have these taken from her when she became an elder. My mother had been promised with the move that she would get to eat with her friends. Never again. She was no longer allowed to get up and walk on her own with her walker. She was placed in a transport wheelchair, with footrests. My mother was restrained through taking away her means of mobility, unplugging her telephone, not allowing her to eat or visit with her friends in assisted living. My mother told me, "I am imprisoned. I have no more rights. I cannot speak at a deep level. I must be superficial in my conversation or they will confine me even more." "When I die I want you to be free. To go where you are loved and never have to come back". The new Nursing Supervisor, Jenny Dooley, RN, had been my mother's Nursing Care Coordinator from Sound Options. She put further restrictions in place. My mother could no longer eat with anyone from outside FTJ staff, including healthcare professionals specializing in this field. My mother wanted to go out with her sister to eat and go with myself to her beach cabin. This right was withdrawn, even with accommodations including adaptive equipment and care providers. As a retired ARNP, who was a rehabilitation disability specialist, it was so hard to simply stand back and watch it all happen. FTJ lacked the knowledge and provided unsafe behaviors in eating and drinking, toileting, transfers, and working collaboratively with family. When the struggle impaired my health I had to give up on trying to support my mother's duration of life. I needed to adapt her quality of life needs to simply visitation in her room, and never again to go visit family or even go to her own home. I even needed to get an attorney to quote the Washington state laws in order to be with my mother as much as SHE wanted 24/7 for her last month of life. FTJ had requested no more than 2 hours a day, which was devastating for my mother. FTJ forgets how one's life expectancy is significantly reduced when opportunity to be with loved ones is restricted. My mother felt trapped and at FTJ's mercy until she passed. Then she was free.

After serving 2 years as my late husband's full-time caregiver, I knew that a change in lifestyle…read morewas imminent. (Still his caregiver, I just needed the security and comfort of knowing that others were nearby.) Merrill Gardens-Wright Park was the answer. Following my husband's passing in 2025, I chose to stay. The staff are consistently kind, helpful, and ready to listen (I especially appreciate the humor!). They genuinely care about every resident. The food and dining staff are exceptional - during daily dining, holiday buffets, and fun special events. The building is beautiful and well maintained by very patient maintenance and housekeeping staff. The water and mountain views, along with sunrises and sunsets, are stunning. Wright Park, across the street, offers safe walking for all (the park also has entertaining events through the Tacoma Parks Dept). Whether independent, assisted living, or memory care, nothing disappoints at Merrill Gardens at Wright Park.

I love Merrill Gardens at Wright Park! From the first time I toured the beautiful facility, I knew…read morethis is where I wanted to live. The floor plan for my one bedroom apartment is well thought out and meets all of my needs for safety and accessibility. Management was easy to work with for making a couple of desired customizations in my apartment, as well as providing resource recommendations and processes for an stress-free move. I enjoy many of the activities that are offered-- craft workshops, movies and movie discussions, book club, and a weekly happy hour with live music to name a few. The Sky Lounge on the top floor provides a beautiful setting with stunning views! It is a great space to entertain guests. The dining room always has good menu options for dining in or getting it to go. If I want to venture out for food, there's a wonderful grocery store as well as several restaurants nearby. One of the best features is that Wright Park is directly across the street. I take my little dog for a walk at least twice a day and marvel at the 27-acre treasure that I can enjoy every day! Moving to Merrill Gardens provides me the level of comfort, ease, safety, and accessibility to activities that I need at this time of my life. I'm thankful to be a resident here and highly recommend it to anyone who is considering moving to a senior community. There's so much more I could say. It's worth checking out!!

I am a hospice volunteer and have been in many facilities. Bonney Lake Comfort Care is at the top…read moreof the list! The home is always very clean, the residents are always happy, well taken care of -- great food - the staff truly care about each resident. Thank you!

When you arrive at this facility, you are greeted by the most professional and friendly…read moreowners/staff. It feels like home the minute you walk in. It is not an easy decision to make for your loved ones, however this facility will meet all your needs. Everyone here knows how to help your loved one and accommodate your family/friends who come to visit. This maybe the hardest decision we all have to make in life, however it's easy when you have such a great place to have your loved ones taken care of.

I'm 57 years old and moved into Silver Creek with my mom a year and 10 months ago. I was more than…read morewelcome to move in with her, even though I'm not "of retirement age". I'm disabled and have lived with my parents most of my life. We were welcomed to bring my 2 pets, and my mom's cat with us. That was a big deal for me. The meals there are very good. Not too big, or too small. Maintenance is quick and it's done right. The management staff is wonderful! They did more than expected for my mom when she was at her end stage lung cancer and helped to make her comfortable before she went into Hospice. They really went above and beyond, and I will be forever grateful for that. I made many friends and acquaintances there and will go back often just to say hello, to take part in activities or have dinner with the people I know.

I Would NEVER recommend this place for family members or for anyone seeking employment. Front desk…read morenamed SUE does not know what she's doing. Called for help and she hung up on me, when I called back I told her that kindly she hung up on me and she was rude and said she put me on hold. She doesn't know how to transfer you anywhere probably doesn't know how to use the phone. Hell, even answering the phone she had to repeat herself a few times. She probably just knows to how to pick and hang up the phone. You need to retire SUE cause you suck at what you do. This company has bad management, HR is never there when I call, been calling this whole week trying to get ahold of someone but SUE is always answering and won't transfer me anywhere but to the wrong people outside of the company. Had to call upper management from another state and report HR, management & SUE.

My mother has been living at Pacific Northwest Home Care since November 2023. She has Alzheimer's…read moreand Aphasia and requires full nursing care. Elena and her staff have taken excellent care of her from day one. It is clear that Elena and the staff care a great deal about the residents they care for and do an excellent job. What appealed to me from the fist step I took in the home is how clean, orderly, spacious and pleasant it is. I knew that my mom would like it. She is looking much healthier and happier since she has been there. I come by for quick visits and have also brought my brother and sister and their families for visits and each time we feel welcome. A Nurse Practitioner visits monthly and he and Elena are open to discussing my mom's health needs and taking a team approach to dealing with them. Elena makes excellent suggestions - and follows up on them. They also have a hair stylist visit and provide nail care. All of this means a great deal to me. My prayers were answered when I found this amazing place for my mom to live and be cared for.

Wow and Wow! Moving my mom and then my dad (45 days later) into Pacific Northwest Home Care has…read morebeen the best decision. I asked my mom what to write and she said "superb care!." Elena is amazing, genuinely caring and engaged in providing respectful and effective home care to our elders. She has hired incredible staff. Every time I visit they are moving around either spending time with the residents, providing care or cleaning. The care providers seem happy which means to me that they are being treated well and supported. My mom and dad get a better ratio of care providers compared to a skilled nursing facility and it is more cost effective and feels like they are home. I researched adult family homes and the five star ratings here are justified. Elena's communication is fabulous. She had a team of great care providers. She and her team treat my parents with the respect they deserve having survived 80 years of age and 57 years of marriage. Elena is very open to individual needs and preferences. My mom gets a personal bed bath every day and has not looked better in the past few years. My sister and I are so relieved and grateful. We are always welcomed into the house and Elena has been responsive to all communications. A++++++++.

I can finally sleep well after getting my sister into @dashpoint Care Adult Family Home. The…read moreremodeled well decorated home is spacious and inviting and the outside landscaping is beautifully kept with so many flowers and a garden in the backyard. My sister keeps raving about how good the food is and enjoys getting out for walks and playing chess and bingo. I enjoy visiting her while outside on their spacious comfortable deck. The staff are so friendly and welcoming. I've been delighted my sister hasn't been able to come up with anything to complain about at this home.

Normandy Park is under new ownership, management with a new AMAZING leadership team who is making…read morepositive changes every day. They truly care about the residents and making their lives better. Over the past 6 months, I have seen improvements in area! Keep up the great work!

Normandy Park Senior Living has new management and it is having an immediate positive impact for…read morecurrent and future residents.

The minute I stepped into Garden Terrace Rehab I had really good vibes. Decorated nicely. Food isnt…read moretoo bad, better than hospital food. All the staff are wonderful. Positive attitudes. They don't make you feel like you're bothering them when you need something. No matter what you are having them do. Cleaning you up, getting ice water, or just opening the blinds. There is 1 nurse on the night shift which is very grouchy and rude. She gets off at 10:30pm and i called to be changed and she said "Your couldn't wait for 10 minutes to push your button. Excuse me if I dont know your schedule and I can't control my bowels. Maybe she shouldn't be taking care of elderly patients.

Their records are not digital. No one is on the same page. Messages are not passed on, & my family…read moremember is getting sicker in their care.