The parts department went above and beyond for service. I needed a wire connecter that was…read moreunavailable and they got one.

Had the worst customer service experience ever at Tyler Brothers. Norm the service manager was…read moredishonest and combative with me over the completion time of an initial Kubota mower service. I have never experienced anything like the condescending attitude and downright rude behavior of someone who is a manager of customer service. I would not recommend to anyone to purchase or service their equipment at this dealer. This was absolutely the worst experience I have ever had with a retailer! So readers will fully understand what happened here I think it would be good they read the whole story. I called Tyler Brothers to inquire about getting an initial service done to my Z724 mower. It needed the initial oil change, blades sharpened and a general inspection to make sure everything was in working order. I was told by the service person on the phone the charge for this service would be anywhere from $200.00-$400.00 but since my mower was in for its initial service it should not be more than $200.00. So I brought it in on Sat March 30 and was told it would be ready sometime the coming week. I received a phone call from Norm on Thur April 4th to go over the charges. The initial service was priced at $295.00, not $200.00 He also explained that there might be some ethanol residue in my gas and engine. He quoted an additional $200.00 to drain the tank and purge the engine or I could simply go buy a can of Sea Foam and put it in my tank to clean out any ethanol residue. I opted for the Sea Foam and he agreed this would be a more cost effective way to go. I was a bit confused on the increase from $200.00 to $295.00 for the initial service but did not say anything at the time. Norm also told me the mower would be ready the following day Friday April 5. The call was on speaker phone and my wife clearly heard him say the next day Friday April 5. Up until this point everything was just fine and I really did not have any issues with Tyler Brothers. The increase in price was not a big deal and I agreed to pay it. So I drove all the way from West Knoxville Sat morning April 6 to pick up the mower that was supposed to be ready the previous day. The mower had now been there a week. I was told by Norm in Service the mower was not ready. The parts were ordered and received but no work was done on the mower yet. I explained to Norm that he told me it was going to be ready the day before when he called me on Thursday April 4. Norm became very combative and told me they never provide a delivery date to a customer until the service is completed. Same thing that was stated in an earlier part of this thread by Tyler Brothers. I asked how soon the mower would be ready and Norm told me they would put a priority on it and get it done Monday. I explained to Norm I was having a major surgery on Wed April 10 and would not be able to cut the grass for a month during recovery (prostrate cancer). I told Norm I really needed to get the mower no later than Monday and his response was he would do his best. I then asked why the cost for the service went from under $200.00 to $295.00. Considering the service had not been completed when promised I thought this was a fair question to ask. Again, Norm in a very combative tone told me I had authorized the $295.00 cost on the phone on April 4th. Since he did not answer my question as to why the cost increase and instead became more combative I decided to take my business elsewhere. I asked Norm to let me take my mower and leave so I could go and get it serviced elsewhere. Norm then in a very smug tone told me"OK that will be $125.00.!! I asked why and he said it was a "diagnostic fee". At this point I was pretty frustrated. I asked Norm if I could speak to the person in charge and again he smugly said "he was in charge" I walked out the service door and said to Norm "You guys suck!" Probably not the best choice of words but I really did not appreciate Norms' attitude and his mishandling of the situation. I was going to leave and then thought I should at least speak to someone else at the facility. I went into the showroom and walked up to the parts counter. A nice man asked if he could help me and I asked if the owner was there. He said the owner was not there. I then asked if we could get him on the phone. He asked if there was a problem and I said yes and pointed to the service area and I have a problem with "him" in service. The parts person then pointed me to a gentleman in the showroom who walked up to me and asked what the problem was. I explained to him my experience with Norm in Service. I did not raise my voice or make a "scene" but I am sure those around could see I was frustrated. The response out of the person in the showroom (a manager perhaps?) was to ask me if I had bought my mower from Tyler Brothers. I told him I had not and that I purchased it from Kubota of Knoxville.

I recently rented a mini excavator from Maryville Equipment Rental and unfortunately had a…read moredisappointing experience. I have rented from Maryville equipment rental for years and I've had very positive experiences with them as far as pricing and customer service goes but today they lost a customer. When I picked up the machine, it was clear it had seen better days, but I was assured it was still in working condition. Within ten minutes of use the track on the excavator split. While they did replace it, the second machine also had issues with the track -- all while operating under normal conditions. To my surprise, I later received a charge of $814 for track replacement. Despite being a loyal customer, they refused to waive or reduce the fee, even though the equipment's condition was questionable from the start. while their terms and conditions that they make their customer sign in order to rent out equipment does state that the person leasing or renting the equipment is held liable for track damage or tire replacement, I feel as if the objective truth is that they are renting out equipment that is not suitable for normal working conditions and they are banking on their customer to "Damage the unit" And then charge them to repair the machinery when a well maintained piece of machinery would have handled fine under normal operating conditions and especially when they could have performed routine maintenance on the equipment to prevent this from happening Should I have taken photos before pulling the equipment off the lot? Yes. Should I have asked to swap it out with a better maintained machine? Yes. A word of caution to anyone considering renting from them: Make sure you thoroughly inspect the equipment and take clear photos and videos before pulling it off the lot. In my case, it seems they're renting out machines that are too worn to be in circulation, and you may end up footing the bill for pre-existing issues. Unfortunately, after this experience, I won't be renting from them again.

The owner and staff are great people to work with. They are knowledgeable and helpful, making this…read moreone of the best companies in Maryville. In the 18 years I have been a customer, I've never had a reason to go anywhere else.

These guys were great! I Needed to move my mom from one unit to another in an assisted living…read morefacility. Two gentlemen showed up on scheduled and were very efficient in getting mom"s furniture moved. They were very polite and good workers. I highly recommend Two Men and a Truck even for small moves.

while very nice gentleman, it is disappointing to pay such a high fee for bottom level service…read more Firstly, they wouldn't wrap the couch, because that made it hard to grip. I did not observe them using any moving straps or tools that would be expected to protect both their bodies and your furniture. this apparently meant they also did not wrap any sort of protection inside the truck, as there are now numerous stains on my couch I will be dealing with, when it was in almost perfect condition prior to move. this also goes for repeatedly only using one person to move large items, mattress , credenza, etc. and resulted in the item/furniture being slammed to the ground upon placing it in the new dwelling. I watched this happed multiple times, where if they had just been working together my furniture and floor wouldn't be suffering damage. finally, my mom had spent an enormous amount of time largely labeling each box, and every room was grouped together at load in. even though they moved each room out one at a time, they did not load them into the truck in the same spot. this resulted in every single load on move in having to separate EVERY box off of the dolly into different rooms, and even then, extremely clearly boxes were in the wrong room. I paid a lot of money because I can't lift the heavy boxes with my disability, and it was a waste of money because I still had to move so many of the boxes to different rooms. on top of that, they wedged the boxes into the closet so boxes are scraping walls, and I couldn't move one box without starting from the top of the mountain and moving every box out. save your money, sell your furniture when you move and just buy new. not worth the hassle, expense, and damage of using two men and a truck. or use a better company

Originally bought our camper at Camping World 5 years ago. Have had nothing but bad experiences…read morewith their service department since. Had to have some work done this year ( water pump wasn't working). Took it to Weekend RV, they told me they were about 2 weeks out in the service department, due to the fact its November and everyone is needing winterization. I was expecting to pay hundreds of dollars for a new water pump to be installed. Turns out the tech got the old pump working and 7 days later my camper was ready for pickup. My bill was less than $100 and that was with a new door key I requested. I feel like most dealers would have just replaced it anyway because i had authorized the work, but Weekend RV didn't. Everyone that I have talked to there was very professional and personable, the staff is awesome and obviously puts customer service a priority over the evil dollar. Today we needed a regulator for my fathers camper, neither big box stores had one in stock, called Weekend RV and it was in stock and almost 20% cheaper. From now on they have all my families business and this important to us because we average 30 plus nights a year at various racing events and are always boone docking. Highly recommended dealer

My wife and I have been interested in the RV lifestyle for some time, but not until we retired…read morecould we begin to start down the path less trod. We bought our first camping trailer in Nashville. It was a used Rockwood trailer, just a year old, and the previous owners obviously had not used it much because it was a perfect starter camper. Our first year, we traveled over 6,000 trouble-free miles and the RV bug hit. We were hooked. We also have three cats, so it was important that they be able to come with us. During that first summer, we visited 17 states and Alberta, Canada. When we came home, we began to ask fellow RV'ers what dealership they would go to for regular service and intermittent problems. We got several suggestions, but when we went to the dealer, we were less than impressed, and surprising so when we went to one of the larger name familiar dealers. Finally, one of my work associates told me about Weekend RV. He was totally sold on their service and so I made an appointment for a routine service and boy am I glad I did. Even though I did not buy my trailer from Weekend RV, they treated me like family -- a real rarity nowadays. I was ecstatic; I had found my RV specialists in a big way. And I cannot say enough about their service, their knowledge, their friendly staff and their reasonable prices. I've dropped by on a number of occasions and they already know my name! Kind of like Cheers! Haha! Last week, while preparing for another 4,000 mile snow bird trip to Phoenix, I went to Weekend RV to inquire about some minor issues with my camper. What I never intended, however, was to set my eyes on another Rockwood that was 2021 model. It was a beauty, complete with a fireplace!! I couldn't believe the price. Even without my trade in, it was an absolute steal. So much better than any other RV dealers within a 467 mile radius. The deal was made, the paperwork will be signed on Monday, and we'll be cruising along the long and winding road, in our new Rockwood trailer.

Great and extremely fast service. I have a Generac portable generator that I couldn't get started…read morein the 4 years. An ice storm is coming, so I called around, but other small engine repair shops touch it. since the storm is to hit three days from now I needed service on short notice. Their rep told me to bring it in, and they would try to get it worked on ASAP. I took it in around 10:00 this morning, and they fixed it by 1:00 this afternoon! The price was good, but the service was next level. I'll definitely use them from now on, and refer anyone who needs small engine repairs. My generator is ready for the storm. Thanks again.

When pricing out a mower I found myself looking at a Toro 54" at Lowes. I like doing business with…read moresmall local businesses so I chose Dickens as the price was the same and they offered a winter warranty service. It was described as a service that looks over the mower and repairs or replaces any issues found under warranty . I received a text saying the winter service was almost over so i called and got on the schedule. The mower only had 13.1 hrs on it and I just changed the oil and filter at 13hrs. I shared that when it was picked up. Today I received a call that the service was done and it was $329. The manager said I misunderstood the text as this was for a "service" not the selling point "warranty service". After a heated discussion the manager said he'd take off the oil change so $250. After I shared I'd be informing others of their way of doing business he said you can come and get it (obviously return delivery was not available to me anymore). At the store the manage put the price back at $329. He said if you're gonna share how we do business then I'm not going to cut you a break. So I suppose my silence would have saved me $79. There are several options when looking to spend over $4k on a mower. Don't get caught up in the fancy "double speak". At the end of the day their just another business taking advantage of the customer .

Ben was absolutely fantastic! I purchased a Toro zero-turn mower a couple of years ago, and it…read morerecently needed a thorough tune-up and inspection. Since I don't have much experience maintaining this type of equipment, and no trailer to haul it to a shop, his mobile service was exactly what I needed. Not only did Ben take care of the tune-up, but he also went above and beyond by patiently walking me through the basics of mower maintenance. He showed me simple, practical ways to check key components so I can keep everything running smoothly between services. He never rushed, answered all my questions, and made sure I felt confident moving forward. His attention to detail, professionalism, and genuine care for his work really stood out. It's rare to find someone so knowledgeable who also takes the time to educate their customers. I'll definitely be scheduling with him annually. HIGHLY recommend his services!

Called Mow Masters fir routine repair, texted him with address, phone and issue. No response for…read moretwo calls in two days. Tail end of his Voice Message says it's 3 to 5 weeks out for an appointment. Guess he's a one man band, this area needs someone capable of providing fairly timely customer service. Sounds like a nice guy, guess we'll never know. Can only give them one

TK Small Engine Repair offers quick reliable service at a reasonable cost. They fixed my riding…read morelawnmower in one day! It is a very small business but Tim brings an array of skills, including welding, diagnostics, and something rare these days: common sense. I am a repeat customer and always impressed.

Just had to unfortunately us this service…read more.. They were quick courteous and priced very fair.... Thank you all very much....

This company is awesome!!! They solved my problem quickly, affordably, and at a fraction of the…read morecost of the price gougers during a snow event. Friendly, smart, and at the very top!!! Highly recommend!!!