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    Frank Scarbrough, DMD

    3.0 (2 reviews)
    Closed 8:00 am - 4:00 pm

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    11 months ago

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    OMS of Coastal GA - Uneven, crooked, and unaligned all on 6 upper

    OMS of Coastal GA

    (6 reviews)

    After the surgery I told Nicholas Theodotou that the prosthetic is slanted and he said to me, "I…read moreguess you'll have to deal with it". I thought that was an insensitive thing to say to someone who already struggles with being Blind. I wish I would have gotten another dentist and an attorney, but I shook it off and kept going since he had already been paid. They were physically hanging so low in the back that I could stick the whole tip of my tongue between the prosthetic and my upper gums. They were also too big and bulky and sticking out over top of my bottom lip. I had to pull my jaw out forward in order to get my lips to close around them and having to do this caused constant pain in both sides of my jaw. The uneven bite pressure caused the entire side of my head to throb and also pain to my bottom teeth. Eating waas painful and because of the uneven bite pressure and the way I had to pull my jaw out to chew I also had difficulty swallowing even liquids. Talking hurt just as bad as eating and smiling was impossible. One of the implants is sticking out in plain sight and when I smiled, my top lip got stuck on top of them while they stuck out over top of my bottom lip. The prosthetic cannot be removed until the 6-8 month healing period is over. Theodotou told me that I would thank him in the end because of all the money he was saving me. When the day finally came to remove the prosthetic it was instant relief from the pain and pressure they were causing me. That's when I found out that one of the implants wasn't attached to the prosthetic and this became something I had to remind them of at every following appointment because it had to be put back in first and they kept trying to put the prosthetic back in without capping the detached implant. At the appointment for the wax try in, I was ecstatic because they fit in my mouth but it would be another month for the lab to make the final prosthetic. The next month I was excited because I would finally be rid of the painful and hideous prosthetic for one that actually fit, but for some reason they didn't fit and Theodotou said they would have to be sent back to the lab for another month so adjustments could be made. As if suffering in this condition for another month wasn't bad enough, the chunk that was hanging entirely too low on the one side broke off making them feel like I had broken glass in my mouth. I couldn't swallow my own saliva without it cutting into my tongue and I couldn't eat for the fear of breaking off and swallowing any sharp pieces. I was unable to eat for 3 days because that's the soonest he would get me in for what took about 10 minutes to smooth out the sharp broken edges. The next appointment came and again they didn't fit and he started putting all the blame on the lab. He sent them back to the lab for another month to make more adjustments. Upon waiting for the next appointment, the other side of the prosthetic started cracking apart giving me anxiety especially every time I tried to eat. So when the next appointment came and they didn't fit yet again, I was sick of having what felt like a torture device being put back into my mouth and I sat up in the chair about to leave and he put his hand on my shoulder and shoved me back into the chair. I was told that they had to be put back in or the implants could fail. At this point it felt like a cruel game of keep away that they were playing with my teeth and it would be yet another month I had to wait. A month later making an entire year I suffered with that crooked painful prosthetic he finally put the final prosthetic in. It was nothing at all like the wax try in that he led me to believe would be the final prosthetic 4 months ago. It was a copy of the same ugly, bulky, painful prosthetic sticking out of my mouth. When I pointed out that they were sticking out over the top of my bottom lip, he said to me, "Smile and humor me". Then he started to laugh. On my way out his staff was laughing and telling me to smile. I left feeling very violated, abused, and bullied by him and his staff. After the numbing topical wore off I could feel the prosthetic digging into my gums. I immediately made an appointment with another dentist. I knew I was a victim of a botched surgery based on the reactions of the whole staff at my new dentist's office. She was kind enough to fix the spot where it was digging into my gums at the consultation. Then I found out how he had botched the surgery when she did the vital procedure that Theodotou neglected to do prior to the surgery. She was able to get me out of that painful torture device in less than a month, but unfortunately she was not able to get the teeth lined up properly because of the careless random placement of the implants. I will have to suffer another surgery just to correct what Theodotou botched. I came here in need of mercy, grace, and healing but found none of that in Nicholas Theodotou nor the staff at OMS Coastal.

    I was humiliated! Staff and nurses talking about me. Refused to even charge my insurance. Laughed…read morethat I couldn't pay the consultation fee, I could have if you had charged my insurance! Unless you are rich, don't bother trying to come here. They are just going to laugh at you to your face! Guess an exposed root isn't considered an emergency. Couldn't even put my name is the system correctly! Don't waste your time, you will literally be laughed at.

    Aspen Dental - Pooler, GA

    Aspen Dental - Pooler, GA

    (47 reviews)

    Worst place to get an appointment. I've set an appointment twice and each time they canceled on me…read morewithout notice because they did not get verbal confirmation. They call me at office hours, obviously cannot talk on the phone at work or I'm fired. I give them two email confirmations and they still cancel on me. Now, they told me I could do a walk-in before 7:30. I was there at 7:10, and they told me they're sorry, not taking walk-ins at this time. It's plastered out there that walk-ins are welcome. Just a shady place, the Aspen place in Pooler. Do better. You're blacklisted and I am never recommending you to anyone whatsoever. You think I don't have what to do with my time? Seriously so enraging.

    I don't talk on the phone anymore since my smile was mutilated into something ugly and deformed…read morelooking and since the crooked and uneven bite pressure started causing me pain in my jaw. This entire experience has robbed me of my desire to meet people, make friends, or be part of any type of community. The world is an ugly place when a doctor can do this to someone and get away with it. And if you can't trust your doctor then who can you trust? Was the money you got paid ever really earned when the final results are nothing at all like anyone would ever want. You turned something beautiful into something ugly. So forgive me, but I don't talk on the phone anymore. You can have my other pair of shoes. Take my socks too. Sorry about the holes. I haven't bought any new ones since I've been trying to save the money for the surgery to repair this botched one. I'll go barefoot. I used to be a happy person and now I'm struggling to keep my cheeks dry.

    Chatham Oral & Maxillofacial Surgery

    Chatham Oral & Maxillofacial Surgery

    (1 review)

    Dr Scarbrough is a very friendly guy. In the two years I visited his office, I may have actually…read morehad a face-to-face visit with him three times (four max including surgery days and there were four surgeries/procedures). Most of my fifteen plus visits were only with his assistant Eva in the Pooler office. The surgery plans were changed many times. The information shared with me regarding the MRI and CTs were not consistent which resulted in the surgical plan changing several times. Once surgery was scheduled, I was not fully informed regarding the details of my surgeries nor the extent of the plan to include a graft being removed from my groin. Additionally while in the hospital after surgery on both jaws, I did not get one visit from Dr Scarbrough instead his assistant called the nurses station to check on me. It resulted in my release when I was in no shape to be released. I ended up developing an abscess which required a procedure to drain along with a course of antibiotics. In addition they sent me to collections when they made a in office error with billing a procedure to BCBS. After calling his Pooler office to correct the matter I was told its BCBS and there is nothing we can do about it. After speaking with BCBS, the Savannah office called and notify me of their error which included a sincere apology. In addition, I will be receiving a refund for the co-pay for that day which was over $200. Finally, I'm still having trouble and can barely eat solid food (jaw locks open, I can't close it enough to chew food, and oh my God the pain). Moral of the story...I would highly recommend getting a second opinion (even if you have to pay another copay) before letting any doctor cut open your face...especially this one specifically. Initial visit with him is great but every thing after is subpar.

    From the owner: Our surgeons practice a full scope of oral and maxillofacial surgery with expertise ranging from…read morecorrective jaw surgery to wisdom tooth removal. We can also diagnose and treat facial pain, facial injuries and TMJ disorders, and perform a full range of dental implant and bone grafting procedures. Our staff is trained in assisting with I.V. sedation within our state-of-the-art office setting. We make it easy to schedule appointments with our exceptional customer service. While we accept all insurance, unfortunately, we are unable to accept Medicare and Medicaid. Call to schedule an appointment!

    Parkway Center For Cosmetic Dentistry

    Parkway Center For Cosmetic Dentistry

    (7 reviews)

    He is the most caring Dentist. Very thorough and meticulous in every way. One of the main things…read moreabout Dr. Bannout is that he goes the extra mile to make sure everything is done right, including his staff. Thank You for all your help.

    This is by far the worst, most incompetent and uncaring dental experience -- actual of any medical…read moreexperience--that I have ever had in over 50 years of going to dentists, periodontists, oral surgeons and endodontists and physicians. Unfortunately, I have had to have a lot of dental work over the years and have had some wonderful experiences with competent and caring dentists. Not this guy. I wouldn't let him cut my lawn! I was there 3 times and each time was a dental disaster! And, he berates his staff iand places blame on them n front of patients and runs around working on three patients at a time, which contributed to his mistakes, I believe. Also, his receptionist told me over the phone I needed to come to my appointment with a check for $21,000 (out-of-network). The temporary he made cracked and when I went in to have him look at it he suggested I find a dental lab on my won! I had paid him $1,200 and he wants me to find an outside lab, doesn't even know any! Finally, he lists and promotes himself as a "cosmetic dentist." If you look on the American Dental Association website, you will learn that it is not a recognized term. It's a made up title. Well, he did seem to do one thing well. As I was leaving his office one evening at 7:30pm after a long appointment, he was vacuuming his waiting room. He seems to be able to do that. What a disastrous experience.

    Frank Scarbrough, DMD - oralsurgeons - Updated May 2026

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