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    Frank Miller Lumber

    5.0 (1 review)
    Closed 8:00 am - 5:00 pm

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    8 years ago

    Helpful 3
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    American Way Van & Storage - one of three dining room chairs damaged

    American Way Van & Storage

    (12 reviews)

    These movers were much better than the movers that I've hired in the past, and their price was…read morefair. I could see that the guys were trying very hard to be careful not to ding my walls, and they didn't. They had to take apart a large roll-top desk in order to get it upstairs where they reassembled it. I appreciated their good work so much that when I had to move a large and heavy item from my garage to the inside about six months later, I called them again. Eric, thanks. Sincerely, Vic

    We had a horrible experience with a relocation move contracted with National Van Lines (NVL)…read morethrough their contractor American Way Van & Storage. The salesperson from AWVS lied to us about key aspects of our move. * Moving on 8/9/23 from Cincinnati, ONE person showed up over four hours late, at 1:00 pm, to move all of our possessions from our 2,300 square foot home into an ENTERPRISE box truck * our condo sales contract specified we had to be out of the condo that day because the new owners were closing on ownership the next day with immediate occupancy * the evening of 8/9/23 the ENTERPRISE box truck broke down before our goods were completely out of the sold condo. We were officially trespassing at that point * on 8/10/23 we had to hire 2 men at our own expense to move furniture remaining in the sold condo out of the condo * The items were temporarily stored in the parking garage in a parking spot we no longer had a right to occupy * The driver rented a U-Haul truck and loaded those items onto it. The items were then transferred from the U-Haul to the broken down Enterprise box truck * Our goods spent TWO NIGHTS on a desolate, downtown Cincinnati street behind our building with only a hardware store padlock for protection * On Friday the truck was TOWED to a repair shop with our possessions remaining in the truck * Our goods spent THREE NIGHTS in thein the repair shop at which point they were covered with a coat of soot * Our goods were moved to another filthy ENTERPRISE box truck because the original ENTERPRISE truck could not be repaired quickly * When the truck arrived in Annapolis on 8/16 we saw the most glaring damage to numerous large pieces of furniture * We ended up getting over $10,000 paid to us in verified damage claims. * Now it is up to us to repair/replace the damaged goods * Not to be minimized was the amount of stress and anguish caused to us by National Van Lines due to this very poorly managed move

    Frank Miller Lumber - buildingsupplies - Updated May 2026

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