Edit 5/6/2026: Jessica with Customer Experience was amazing to us. She made us feel heard, and resolved the matter for us completely.

Problem: Electrical Surge from Lightning. So on the evening of the 15th going into 2/16 we had high winds little to no rain, and 4 really close lightning strikes. Power went out on the 3rd strike. I already had a subscription via Del Air for my AC and Water Heater (plumbing), but needed an electrician for the hallway light fixture and surge protector outside. Light was doing this flickering like mad. Chandler Starr OE-06 came out. On time and professional. On a weekend no less. Detailed notes, code violations from my builder were found and he fixed, a under weight fan dome thing that was holding an 8.5 lb light fixture, to my breaker having a single tap vs double tap from sprinkler system the builder had put in brought to code, and replaced our Surge Protector outside for both ac fans, and breaker. Had to cut into ceiling drywall and they will be sending out a drywall guy to fix that. Chandler was patient, easy to talk too, professional, and made sure I understood everything before leaving, and the process of the drywall guy, and the follow up visit for the 2nd AC fan install. Now lets talk about Frank Gay in general here. Coming from someone whom was with Rinaldi for YEARS until my guy retired and this new kid started coming around and lack of doing maintenance was more about selling (literally tried to sell me 2 UV lights when I ALREADY have them installed), and telling me I needed duct work on a 2 year old home. Prior to moving here in Orlando Rinaldi was great. No qualms. Prior to my tech retiring I was all in. Then they raised their rates to being more expensive, less quality maintenance being performed, and more pushy on selling I went to Del Air. They are all over the place here. BUT Rinaldi had HUMANS answering their calls, AND they would come out on the WEEKENDS....for a fee which is reasonable. Well Del Air.....Prior to this year (2026) I would get a human being on the phone. Sometime near the end of 2025 and this year something changed. Now its BOTS trying to assess and address your concern. 1-888-843-6835, 407-270-2880, 407-329-6384, 407-993-1341, 1-888-335-2478, 1888-831-2665, 407-594-7553, 1-877-744-5224 ALL those DEL AIR numbers are either BOTS, or no answers, and you can leave a message but no one calls you back (try it for yourself as I already did it for you). When you do the TXT game... Another BOT. The BOT doesn't confirm your appointment. I shown Chandler this prior to signing up with Frank Gay. I am soooooooooooooo f-ing done with Del Air. Frank Gay has an ...... wait for it....... ya...... a HUMANIZING PERSON answering the phone and amazing one at that. It's legit. A breathing bloody HUMAN. 1 call done. That 1 call in and out faster than a f-ing bot asking a million questions the LIVE person asks also. 1 and done. No one person dealing with a flipping claim wants to deal with a f-bot. Seriously. THANK YOU FRANK GAY!!!! Thank you a ton. But the moment you go BOT will be the moment you go FLOP. Please don't. After calling them and dealing with them. They may not be the cheapest, but boy oh boy, here take my money just don't give me a headache AND take my money. You pay for what you get. I am quality over quantity, and although I will dabble into new experiences (Del Air), there are some things I just wont tolerate no matter what. If I can request Chandler in the future better believe I will do so and work around his schedule (unless my AC is out and not avail). Frank Gay, you got a good thing going and a good tech. Don't f-it up. Costs: $2400.00 but insurance will reimburse. Work performed: Surge protector breaker and 2 fan units outside Plan replacement from Del Air to Frank Gay Light fixture up to code Breaker replace and up to code electrical inspection on known bad areas Frequency change upstairs read more

I had a partial outage in my house, so called Frank Gay. They told me I needed a full panel replacement at the cost of $12,000. After the energy company came out to service the area turns out I did not need any electrical work as the problem was due to an underground wire outside the property. I will never call Frank Gay for service again. read more

You call for service and they try to sell you a plan, but don't schedule the service. (COME ON PEOPLE- 5 MONTH WAIT FOR AC CLEANING???) Still waiting for my refund on the service a agreement. In the meantime have new duct work with dirty unit. Suing them in small claims would recoup the cost of the duct work and is cheaper than the cost of my service "agreement" read more

The plumber was professional and knew what he was doing. However, to repair/replace a leaking hose bib, and a section of piping in a stucco/CMU wall was $1700 and then to locate the meter box was an additional $1100. I was floored, but the leaking was costing 200 gallons per hour, so I couldn't wait another day. Again, it's quality work nothing against that. But the price tag was WAY OVER top. I will not call Frank Gay again. read more

I had a water leak that resulted in a repipe being done by Frank Gay Services. Lairoy and Carlton did such a great job. It inspired me to have Frank Gay handle the repairs in other areas of my home. A panel rejuvenation was done by Brendan. He was very knowledgeable and took the time to explain the importance of the repairs. My safety felt like his priority. The Hvac system was replaced by Jeff and Achilles. They were both so respectful of my home. Exceptionally clean and diligent. The Drywall team - Tony and Melvin were the best! Their transparency made me so comfortable. They provided details before, during and after. Much appreciated. The managers and supervisors were also a delight. Mike(Plumbing) ensured I got everything the way I wanted and Lauren(Drywall) ensured everything was done, the way it was agreed upon. She was super awesome! What started out as an unfavorable experience(water leak), Frank Gay replaced it with a great one. I recommend Frank Gay Services for any big or small job. THEY TRULY ARE THE BEST! read more

Clown Show. I waited 2 days for guy to show up about a Smart Thermometer system installation. I will skip mentioning the 2 day wait and rescheduling nonsense that wasted 8 hours of my time. Suffice to say a technician calls and says he's on his way to fix my A/C unit. Note that my AC unit is fine; I specifically asked about a smart thermometer installation like the EcoBee or something similar. I was told Frank Gay Services could sell and install one ... but the tech calling seemed to have no clue. If you don't handle the product then just tell the customer ... stop wasting our time please. read more

Originally, we had a visit from Frank Gay Services, who tried to tell my wife we needed a completely new HVAC system--for a 6-year-old house--at a cost of $14,000. When I got home and started asking questions, suddenly that "replacement" turned into a $2,250 "warranty fix." That was all I needed to hear--I showed that clown the door. I then called Slobodnik Services, and the difference was night and day. The tech showed up, actually diagnosed the issue, and found that insulation was choking off the refrigeration component. He put some duct tape around it, added half a pound of refrigerant, and had everything running perfectly--for $200. That's it. No scare tactics. No upsell. Just honest, skilled work. It's incredibly hard to find honest tradespeople these days, especially in HVAC here in Florida, where it sometimes feels like everyone is trying to sell you a whole new system whether you need it or not. This experience was a breath of fresh air. Honestly, I couldn't wait to pay the guy. If you want integrity, transparency, and someone who actually fixes the problem instead of inventing one--call Slobodnik Services. I wish I could give 10 stars because that's exactly what Slobodnik HVAC Services deserves. Absolute crooks and predatory toward women. That have solid reviews on Google but you can pay to have negative reviews removed. Don't be fooled. read more

Kaleb D was Awesome. This dude dug into a human waste toilet that was clogged for 3 days. He was amazing, knowledgeable and friendly. Frank Gay services were exceptional. read more

Unprofessional, Rude, and Dishonest - Avoid Frank Gay Services: I am beyond disappointed with the service provided by Frank Gay Services. My parents, who are primarily Spanish speakers, had a technician come to their home who was both unprofessional and incredibly rude. Despite the technician being fluent in Spanish, he intentionally refused to speak it, choosing instead to make the process as difficult as possible for my parents. To make matters worse, the technician fabricated stories about the service call that were completely untrue. When I contacted the company to address this lack of professionalism and the technician's behavior, they offered zero accountability. There were no apologies and no attempt to remedy the situation or offer a refund for the terrible experience. It is clear they do not value their customers or respect the community they serve. I highly recommend looking elsewhere for your service needs--this company does not stand behind its work or its ethics. read more

To be honest, I feel quite disappointed with your service and pricing. I wouldn't say you are unprofessional, but you failed to identify the real issue at the beginning without damaging the structure of the house. In the end, you opened three holes in the wall, only to tell me that the problem was not a plumbing leak but an air conditioning issue. We had already paid for the inspection and originally hoped your company could continue with the repair and also patch the holes. However, your quote was $100 per hole, and the air conditioning repair cost was as high as $2,800. This made us very uncomfortable. If we had chosen to proceed with your company, the total cost would have exceeded $3,300 -- far beyond what we expected for this service. In my opinion, your handling of the situation was not professional enough, and your pricing was unreasonably high. I have since hired another company that repaired the air conditioner for $1,800, replacing all parts with brand-new original components. That's a $1,000 difference compared to your quote. For this reason, I will not use your company's services again, nor will I recommend it to my friends！ read more

never will I use this company ...my backflow valve broke with the freeze and everyone in the neighborhood payed less than 1000 dollars Frank Gay tried to charge me 2200 dollars !!! the valve costs 300 the labor maybe 300 and he wants 2200 dollars for a simple fix. when the technician called the owner I said " you are kidding right" his reponse was " did you just say am I kidding" and said have a good day. this comany is not worth it that is why they have 2 stars I will give them a negative one......how can a company take advantage of the community like that.......profit yes, but dont rip off the public stay clear of them. addendum: just called another company....1400 dollars read more

Updated review: Charged $775 for about an hour of work and roughly $75 in parts to rebuild a toilet tank and tighten a loose kitchen faucet. The faucet is only three years old and worked perfectly before their visit. Afterward, the cold-water line barely worked. A follow-up visit was scheduled under warranty, but the technician didn't arrive until 6 p.m. for a 2-6 p.m. window. It took 90 minutes to correct a kinked line caused during the original service. The second technician confirmed the line would only kink if the faucet had been spun, yet I showed him the faucet couldn't be moved--meaning it was done during the first visit. The follow-up was completed at no cost, but the whole experience left a bitter taste in my mouth. If this was the "discounted rate," I'd hate to see what premium customers pay. read more

Obviously they are highly schooled in aggressive selling, to the point of lying about the quality of product we already have at home in order to get us to buy something new from them. They sell a membership which touts someone will come around and look at your plumbing/ electric/ A/C. But this is only their in, to be at your property and tell you how bad what you have is, and how bad you need to buy what they are selling. This might include put-downs, sarcastic remarks or outright lies. for the whole year of having that "membership" i was bothered by texts asking when the person can come look at my whatever. Then I was billed automatically for a renewal of the "membership" but successfully got that money back. When they start lying to make a sale, I start going to reputable local providers. read more

Horrible people! Still trying to get a refund for a service that was cancelled yet charged for!

They charged me before they performed the work, then couldn't complete the job. I found another 'Mom & Pop' plumber who succeeded and for half the price Frank Gay charged. read more

I had Frank Gay replace a line set in October of 2024. In July of 2025, I noted that the system wasn't cooling and FG tech came out. The system had lost 18 pounds of R410a in 11 months. It shouldn't have lost any. They charged $1800 to recharge the system, stating it was a leaking shrader valve. I made the point that the shrader valave was likely loose as they'd left it that way. Of course, rather than take any responsability, I had to pay. R410a is $10/pound so thay charged 10 times the cost. Today, a tech came out and confirmed that it had again lost all the R410a. He stated the previous tech hadn't performed a leak check and I'd need to pay $475 for that service. I refused and he stomped off. To recap, the tech in July recharged a system without performing any leak check. They charged me $1800. They refused to even look at it unless I paid another $475 to have a leak check performed. They charged $1800 for refrigderant and fixed nothing. I borrowed a leak detector, took off the coil cover and found a leaking coil in 5 minutes. NEVER USE FRANK GAY. They only care about the money and will screw you over. read more

Well after reading all of these awful reviews I've learned that I am not the only person who found what they told me to be insane. breaker box had a slight buzzing noise, tech came out, looked through the box and told me that I either needed to replace the entire box or get a panel rejuvenation. thinking that there could actually be a problem I agreed to look into the rejuvenation. also asked to have a line ran so I can run the house with my generator. which most other companies charge between 300-500 dollars for. Frank Gays going rate for putting in a circuit breaker and running 3 FT of line from the box was 2,000 dollars. the final quote for a rejuvenation (which is basically dusting some things off and tightening some screws) and the generator line came to 6,000 dollars. by the way, the other electricians called a rejuvenation a scam and frank gay charges 4,000 dollars for the service. I immediately contacted two other companies and found that my box is fine, one breaker needed to be replaced and that they were charging me about 5,000 dollars over the actual cost of what actually needed to be fixed. needless to say I cancelled them and went with another company. for anyone looking to do business with these guys, stay away unless you like to pay quadruple over the going rate. tech was a nice guy, but it's clear this company does nothing but rob people of their money. I feel bad for people who don't know any better and think that their pricing is normal. Again STAY AWAY......unless you like throwing your hard earned money out the window. read more

At first, I left a 5 star review for Frank Gay on another service, but since that time, we found that the leak we believed had been fixed, was still leaking. It was found that the plumber who originally had come to fix our leak had not soldered the pipe properly. They sent him back to fix his shoddy work. We now have mold, for which, we were told, they would take "responsibility," but we've now been "ghosted!" This is just one warning for prospective customers looking for a trustworthy and competent plumbing company. Take it as you will. I can tell you, WE won't call them again. read more

Frank Gay Services - Photos of post mold mitigation (which will be another review)! - Plumbing Near Me - Orlando, Florida

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Everything worked out and they made it all right. j reached out to me and even refunded my overpayment. Thank you because I was so stressed out about this ordeal. read more

Don't ever call this place. They come out make you feel like it's an emergency that you need to purchase all these things. Then you call your electric company and they come out and fix the problem for free. So you let them know that the $10000 worth of work they wanted to do was never needed but it doesn't matter.Frank Gay will fight you until the end for their money though. They don't answer calls, don't call back, don't answer emails but they do charge your credit cards without your knowledge. They are total scammers do yourself a favor and stay away. read more

Do not let Frank Gay Plumbing near your house to do a re-plumb. This has been a nightmare for me and my husband. It is pretty bad when the original 2 plumbers spend 3 days at my house running lines and everything only to screw it up....Frank Gay had to send 2 more plumbers out to fix all the mess that first 2 left and yet here we are a week later and I have 2 bathroom sinks I cannot use because they blew my faucets and refuse to fix them - They did not cap off a line now I have a leak in my ceiling. I cannot get a manager to call me back or responde to any emails.....The are over priced, do HORRIBLE WORK and wont respond to make it right.... read more

Frank Gay Services - Plumbing Near Me - Orlando, Florida

WARNING: DO NOT USE THIS COMPANY -- ZERO COMMUNICATION, SHADY BUSINESS PRACTICES, AND TOOK A DEPOSIT THEY NEVER SHOULD HAVE OMG where do I even start? This company is an absolute nightmare. They originally came out for a simple leaky shower head. Gave me the price. Fine. Then the tech tells me my water heater is leaking and needs to be replaced. I agreed and paid a deposit (which I later learned from another plumbing company should NEVER have been taken upfront -- huge red flag). The tech said he would come back the SAME day between 4-6 PM to do both jobs and would text me when he was on the way. He never showed. No call. No text. Nothing. I called at 5:30 and some girl on the phone casually tells me, "Oh, your appointment was moved to tomorrow morning between 8-12." Moved by WHO? Because nobody told me. I had to cancel work and move two interviews because of their complete lack of communication. Meanwhile, water is literally running for 24 hours and they shut off my water heater before leaving--so I had NO hot water all night. This morning I called at 8:15 asking when the tech would arrive. NOW I'm suddenly told they are "in a meeting" and my appointment is 10-2. Again--NO communication. If I wouldn't have called, I NEVER would have known. I could've gone into work. Then I asked for a manager. Supposedly someone "took a message." No one called back. I called again telling them I wanted my deposit refunded immediately, especially after reading reviews showing this exact same situation happens to others. Called another plumber who confirmed no reputable company takes deposits upfront for this kind of job. Ever. At this point it's clear-- They are shady, unprofessional, and dishonest. I had to call my credit card company to dispute the charge because this place is a joke. I cannot stress this enough: Do NOT use this company. They wasted my time, cost me money, ruined my schedule, left me with no hot water, and tried to take my deposit with zero intention of showing up on time--if at all. read more

This place is a total scam! The technician (really a salesman) said there was freon leaking, mold throughout the system, and the fan blower was bad. He said the 8 year old system needed to be replaced. $25,000 for a 3 ton unit! I just paid $8,000 for a 5 ton on another property. I don't understand how a company can steal from customers who don't know any better. I'll be filing a complaint with the BBB. Another company repaired the unit for $600. Hard to find honest companies these days. Stay away from this one! read more

another experience from a very unhappy customer , a quote of $1000 to hook up a new sink , when I said no, I will call somebody else. I got the job done the same day for $300., before the quote of $1000 they tried to upsell me three different options one 8000 for things that they felt needed to be done, then another for 6000 that they thought it needed to be done and then it came to what I really wanted done was just my sink and that was $1000. read more

Update: A reply from Frank Gay stated someone will reach out to me. No one from Frank Gay has reached out to me to address my concern. The attempted 'Refund' made to my credit card was actually yet another charge that my credit card company was able to block as unauthorized. They are now looking into the matter as fraud. And I submitted a complaint to the BBB. Look at their extremely low rating on BBB and save yourself a lot of time, headache and stress. read more

Had a clogged toilet right after Christmas with family visiting. We were able to have a same-day appointment with Jebbadiah as our tech. He was prompt, pleasant and got the job completed quickly. Very pleased with the service. read more

FRANK GAY PLUMBING AND ELECTRICAL WARNING * WARNING * WARNING We just had our home re-piped, 8900.00 They came out on time, and cut holes in our walls(expected). We paid 900.00 to have them repaired by them, I was told it would be in 2 days "lied" I called them after 4 days, and was told I'd have to fill out papers before that would be done.. (News to us) before they would fix all the holes.. I paid them in advance and I told them I would be happy to do it once the work we paid for was done. Our home has furniture in the middle of the floor and holes every were.. but I want what I paid for first.. They also cut wires in a wall and didn't tell us. They sent a Frank Gay electrician out to fix it and the plates that were used are crooked in the ceiling and he used extension wire to fix it andhe used black screws in the white plates.. I called them and told them that they were liars and I no longer trusted them. I just wanted my walls fixed so we could repaint and get back to normal, they said NO.. I called my credit card company and had a stop payment put on the charge that was paid. I'm so happy we used a Cc... Just dont trust Frank Gay.... Check there reviews, theres 100s of bad ones, we trusted them as there a big company... read more

Please do yourself a favor and don't call this scam business. Paid $1400 to get a bathroom shower leak fixed specifically said that it needs a new cartridge. What did they change? The spout and the valve. After a month it leaked again and when called them to repair leak another $39 so they can find a new problem to charge you with. They will take advantage of you, it's a continuous scam. read more

Gabriel Gonzales is a horrible technician that lied about arriving to my house. I paid over $1k on Monday. It broke again on Tuesday, and they still want me to pay the $130 service fee. Avoid any AC company who's techs are paid commission. This company is horrible. read more

Bad and unprofessional service. Technician could not find problem with system and blamed the failure to the "computer". WILL NEVER USE AGAIN. read more

We spent hours and money with this company. They took video of the inside of our lines and told us everything was broken and needed to be replaced to the tune of $103,000! Both fresh water and sewer. It was a real sales job, yet thankfully, unsuccessful. Plus, we had a very hard time getting the videos we paid for from them. They said we would only be putting a "bandaid on it" cleaning it only because of the damage. But then, Thank God for Lapis Plumbing and Yelp! Projects. Lapis said all the pipes needed were cleaning, no collapses or damage and new high powered toilets that push it through easier ( forgot the name). $2-3000 later all has been fixed and we haven't had any trouble since! Such a terrible thing to try to do to poor unsuspecting homeowners. Don't use them. If I could give 0 stars I would. read more

We put a deposit of $1430 down on 6/20/25. We did some research and solved the problem ourselves. Frank Gay call center was contacted on 6/20, 22 24 & 7/2/25 to obtain the deposit which posted to my bank account on 6/20/25. I was told 7-10 business days, It is now day 12, no refund. The excuse is it posted to "their" books 6/25/25. The call center folks are friendly, but have no ability or tools to perform general customer service requests as this unless a manager handles it. SEASON your customer service reps to handle the job you hired them for. I worked for the #2 rated call center in the nation and FG does not have good customer service unless it benefits them. read more

This company DOES NOT want you talking to anyone other than their call center when the job is finished. No matter what problem you have from the install or afterwards, good luck trying to get a resolution. The electrician that did our job left the hold in the roof where the conduit comes out unsealed. It's wide open and we've already seen bugs fly in and out. We were having lines run for a hot tub delivery, and a part called a "whip" wasn't left for us. The call center said that they can only send messages to the office and someone would call me back in 24-48 hours. They go on to explain that is only 8 hours per day and it could be up to 6 days before someone calls me back. What sort of business model is that? Who is actually going to wait that long to have an issue resolved? One manager I finally spoke to said the whip should have been left at our site, and the hole should have been filled in. When we went to do laundry a couple of days after the work was done, we noticed two huge dents on our dryer. He either stood on the machine or propped his ladder on it. He didn't even have the courtesy to give us a heads-up before he left. He finished the job and left, probably hoping we wouldn't notice. Now, no one wants to speak with me other than the call center agents. Good luck if you decide to hire this company. read more

Frank Gay has a practice of ripping people off by over charging AND falsely reporting to customers that's not needed. About two years ago, I had a situation that was considered an emergency that was no fault of my own. They took advantage of my situation and extremely over charged for the servive that have never cost me close to $4,000. The company should be ashamed of themselves. If I could, I would give this company zero review. read more

Needed a toilet repaired (flushed but water kept seeping in tank). Two faucets that leaked (kitchen and bathroom) and a shower that dripped after it shut off. Total cost was slightly over $1900. Called them back on every item. They installed a broken part in the bathroom which leaked worse than before they came. Every thing that leaked still leaked We called them back several times (at least three). They came the next day but never fixed anything (although they did work on problem. Finally gave up and had somebody else fix problem even though it was still under warranty by Frank Gay Services. Would not recommend them for any type of service. read more

Called them to replace a shower controller. Without even looking inside the tech told me he needed to poke a hole in the back wall. Yeah that might be easier, but it isn't necessary and there is no need to poke holes in the sheetrock to make it easy. Asked for a manger, he was rude and condescending trying to compare himself to a Dr. I sent them away after having to pay a ridiculous $39 fee for them to have done absolutely nothing. Never doing business with them ever again. read more

*edited* Damages and a poorly done job on install, but they came out to fix it. Was told that someone would come inspect their work, I waited 5 days before I emailed, and when I hadn't heard back on day 6 I called and told them there were problems and damages got a call back on day 10, and they asked for photos, then followed up to schedule fixes. They didn't remove my original concrete slab, instead they placed a bigger pad on top, not centered, left hanging over the edge on one side, they also cracked the concrete in half, when they came back they put soil and sod around it to hide the crack and unevenness. Drain pipe and wires were installed at the side of my yard. In the way of mowing, and visible from the street, they moved the drain but the pipe with the wires are still there, said they couldn't move the other one. While sealing the return they bent the filter door, but fixed it when they came back. Plywood on top of return wasn't flush and not sealed, leaving gaps for bugs, they changed the trim, and sealed everything up upon return. Didn't properly seal the air handler, and kinked the pipes running in badly. All fixed and replaced upon return. Hopefully this was just a one time thing, the guys that came out for the fix were both really nice and helpful, they were so polite and made sure the job was done to satisfaction before leaving. read more

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Called another company and in 5 minutes he saw that the blower motor was not running full speed. Replaced blower motor for under 500 bucks and it runs perfect. No icing up! Frank Gay wanted to replace a $1200.00 part that was perfectly good and it still would not have run without icing up and the new blower motor. Incompetent service tech or just robbing their customers? Never will use or refer Frank Gay again. Worst customer service I have experienced in many years! We could have had cool air 2 weeks quicker with the other company instead if waiting for a part that was not even needed! read more

Frank Gay's technician damaged my drainage pipe in the kitchen by jerking out a "snake" that had been stuck, which resulted in a complete drainage system replacement to the tune of $9000. To get a discount on this work I had to sign up for their service plan which included also servicing the AC system. They came out, inspected but didn't service the unit (clean, etc.) However, the schrader fitting on the high side port was loosened and created a slow leak, resulting in all of the freon eventually leaking out. Needless to say, I terminated my "service" contract and had another company come out to recharge the system. It took 7 lbs of freon and the total bill was $800. I tell everyone not to use this company and every time I see one of their vehicles on the road, I feel anger and rage. I'm retired, living on social security and feel they totally ripped me off. Their personnel are nice enough but they get a commission bonus so they're always looking for ways to "rack up your bill". Call anyone but them for plumbing and AC services. read more