Never sign any paperwork until the job is done. We will be back tomorrow to finish the Job, they said. They did nice work and were very prompt and efficient. Getting them to finish the job. is getting impossible. I am tired of calling and waiting. I will probably have to finish the job myself at this point. Will i call Frank gay for anything else? Regards Bill Pelletier read more

I am extremely disappointed with my experience with Frank Gay Services. I contacted the company after a technician evaluated my HVAC system and determined that I needed a duct replacement. I scheduled the repair for July 7 and paid a $610 deposit. The day of the appointment, I spent hours trying to get updates. I contacted the technician with no response and called dispatch multiple times. I was repeatedly told someone was on the way, that the job had been reassigned, or that I would receive an update--but no technician arrived. A manager, Brandon, eventually contacted me and assured me the team would arrive by 2 p.m. When that did not happen, I was told the issue was due to the job being transferred between teams. Later, I was told the repair could not be completed because it was "too hot" and that a team would arrive the next morning at 7:40 a.m. The next morning, no one arrived. After additional calls, I was told the technicians were 20 minutes away, then later that they had a flat tire. I also requested a call from the General Manager, Cory, but despite multiple assurances, I never received one. The most concerning part was receiving an agreement from a customer experience representative stating that the repair would be completed for $800 in exchange for agreeing not to leave negative reviews or feedback. I requested a correction to my name on the agreement and intended to sign after that correction, but the promised service still never occurred. I understand that unexpected issues happen, but the repeated missed appointments, lack of communication, and failure to follow through on commitments resulted in two full days wasted waiting for service. I hope corporate leadership reviews this experience and improves scheduling and communication practices. At this point, my repair remains incomplete. read more

We signed up for their yearly maintenance service back in April. Previously we had a leak from our AC that stained our ceiling. When we had them come out to look at our unit, they said everything looked great and worked properly, so we went ahead and got our ceiling repainted knowing that our AC unit wouldn't do that again. Two months later, our AC unit was leaking again. We called Frank Gay out to look at it and they said our Float Switch wasn't working and the wiring was done wrong. After paying a hefty fee, they couldn't explain why this wasn't caught two months prior when they came out. Later that evening our AC stopped working and we had to call them out again to look at it. That technician was confused why the wires were touched in the first place and he went back and forth with his manager about how they didn't know what they were doing. When bringing up the lack of attention given two months prior that lead to another ceiling leak, they didn't claim responsibility and said those maintenance checks are not preventative checks and they wouldn't know if there was an issue with anything until the issue arose. read more

Frank Gay Services - First time AC leaking from ceiling. - Plumbing Near Me - Orlando, Florida

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No stars! They come to repair and find expensive things to fix. I hear they make commission on upsells probably because most laypeople won't know how to verify. New blow motor, etc. on a 4-yr old HVAC. I fell for that one unfortunately. Then said a reading indicated a $2,500 slow leak. I got a second opinion from another HVAC company who didn't find this alleged leak. I had gunk buildup and the repair tech unclogged it, but then within an hour it was clogged again, so I called at about 7 pm, and their so-called emergency services were unavailable that night for my re-call. I will never use Frank Gay Services again. Buyer beware! read more

This company lies and tries to have you purchase new equipment when you don't need it. I had another company come out and my issue was fixed in 10 minutes. Absolute con artists. read more

Efrain Martinez did an amazing job today servicing my indoor and outdoor plumping I'm very happy with the results I highly recommend him.

Update on my experience with Frank Gay Services We spoke about three different times this week and we agreed to a very nice solution. I am happy with what we agreed on and I do believe that we can work together as well again in the future.. They are coming out again to do the service over and hopefully all their machines are in top-notch along with professionalism employees. This company is proven to me that they are standing behind what they believe in and that is us the customers first, and that is the most important. read more

DO NOT USE THIS COMPANY!!! They don't provide the services they promise, they'll suck every last dollar they can get out of you, and you'll spend a great deal of time cleaning up their messes. If you gave them a credit card number, keep checking on your account to make sure they haven't posted any charges you did not authorize. read more

They work on commission they try to show you everything in the goddamn neighbourhood. I'll try to convince you that using credit is the way to go. read more

I got them come to my house and they needed to replace a fan motor. I also have a house in South Florida and I had a fan motor replaced down there it was less than $400 but with Frank gay services oh no no no no it was 2,300 what scammers. read more

the guy got here and was on the phone with his boss I guess saying this was his last job for the day All he had to do was connect 4 wires on my easy start Well he asked me if I was part of our list? Huh what list He wanted to charge me 143$ to be a frank gay customer What??? Then said it would be another 200$ to do the job What??? Then he said he has never done a job like this Unbelievable and said he was not sure how to hook it up I heard enough See ya This company is a joke read more

They installed a ceiling fan for top dollar. My fault for hiring them. Never again. Learn to shop for service.

Frank Gay Services has either partnered with or bought Integrity Solutions, a very inaptly named HVAC company, after I had been scammed by Integrity to replace a 5-yr old HVAC system for nearly $20,000. (I learned several months later after the new one was installed that Integrity told me many lies about the 5-yr old system, which had been backed up by another company I called for a 2nd opinion, who also tried to scam me.) The story got worse, but that's for another post. As part of the cost of the new HVAC system, I had two FREE "tune up" services for this new system, which had to be used within a year of purchase. So, 6 months later, I called Integrity to perform the first of the tune up services. This is when I discovered that Frank Gay Services had taken over Integrity Solutions. OK, whatever. I explained about having two FREE tune ups based on the purchase of a new HVAC system. Then things got really weird. The lady I was talking to asked which service I needed: electrical, plumbing, or AC. That confused me. Why electrical or plumbing? Again, I told her about an HVAC "tune up" based on the purchase agreement with Integrity. This woman got very snippy with me, and I nearly hung up on her. Anyway, after arguing with her about the two FREE "tune ups," she said she'd sent out a tech to do it. That tech turned out to be an electrician who knew nothing about HVACs! He said he was sent to check out the electricity system of my house! I told him, no, this is not what I needed and explained about needing the HVAC system "tuned up." So he left, and I called Frank Gay asking to send someone to check my HVAC! So, they sent someone to do the "tune up." This guy supposedly did that and said that my system was fine. That was Feb. 12, 2026. Fast forward to yesterday, July 2, 2026. I received an email notice from my Discover Card that Frank Gay has billed me $199! For what? I did not receive any kind of notice from Frank Gay before or after they billed me. In fact, I don't even have an account with this company nor any kind of contract. Without an account with them, I can't even log into an account to see what the heck is going on! Fortunately, the charge was denied by Discover because Frank Gay used the credit card number I used with Integrity to purchase the new HVAC system August 2025. That particular card expired, which is why the $199 charge was denied by Discover. Every dealing I've had with Frank Gay and Integrity and another HVAC company smelled of unethical practices. There was an incident about trying to get me to replace all of my duct work, which turned out to be a total scam -- even using photos of someone else's ducts to "prove" that mine were really bad (yes, I have absolute evidence of that). I don't know what's going on with HVAC companies, but three that I've dealt with so far have been a disaster. Now billing me for something when I don't even have an account with them and ZERO notification of what this charge is about. read more

I'm a property manager in the Orlando area, sharing this so others can decide for themselves. Our AC stopped turning on late one evening, around 6 PM. We called Frank Gay because their sticker was on the unit. On the phone we were told there would be a $129 after-hours service fee, but that the actual repair pricing would be standard. The problem turned out to be a clogged condensate drain line. They quoted $360 just to clear it. For anyone unfamiliar with this repair: clearing a condensate drain line typically takes under five minutes and requires no specialized skill or tools beyond a wet/dry vacuum. With the $129 after-hours fee on top, the total came to over $500. That pricing is wildly disproportionate to the actual work involved. I can't recommend Frank Gay to other property managers or homeowners, and we won't be using them again. read more

To be honest, I feel quite disappointed with your service and pricing. I wouldn't say you are unprofessional, but you failed to identify the real issue at the beginning without damaging the structure of the house. In the end, you opened three holes in the wall, only to tell me that the problem was not a plumbing leak but an air conditioning issue. We had already paid for the inspection and originally hoped your company could continue with the repair and also patch the holes. However, your quote was $100 per hole, and the air conditioning repair cost was as high as $2,800. This made us very uncomfortable. If we had chosen to proceed with your company, the total cost would have exceeded $3,300 -- far beyond what we expected for this service. In my opinion, your handling of the situation was not professional enough, and your pricing was unreasonably high. I have since hired another company that repaired the air conditioner for $1,800, replacing all parts with brand-new original components. That's a $1,000 difference compared to your quote. For this reason, I will not use your company's services again, nor will I recommend it to my friends！ read more

Very Disappointed!! How are they still in business. Very simple leak in bathtub . It's fixed, but tub wasn't covered with a furniture pad, even though there was supposedly 4 pads in truck. Enamel chipped, was repaired wrong, employee left with out cleaning up . I'm 84, VA Veteran, NEVER have I ever been so mistreated. April was very rude, very unprofessional. AND was told it's her way no discussion. Ask for her superior and she hung up on me. DO NOT USE FRANK GAY SERVICE . read more

I had a partial outage in my house, so called Frank Gay. They told me I needed a full panel replacement at the cost of $12,000. After the energy company came out to service the area turns out I did not need any electrical work as the problem was due to an underground wire outside the property. I will never call Frank Gay for service again. read more

Updated review: Charged $775 for about an hour of work and roughly $75 in parts to rebuild a toilet tank and tighten a loose kitchen faucet. The faucet is only three years old and worked perfectly before their visit. Afterward, the cold-water line barely worked. A follow-up visit was scheduled under warranty, but the technician didn't arrive until 6 p.m. for a 2-6 p.m. window. It took 90 minutes to correct a kinked line caused during the original service. The second technician confirmed the line would only kink if the faucet had been spun, yet I showed him the faucet couldn't be moved--meaning it was done during the first visit. The follow-up was completed at no cost, but the whole experience left a bitter taste in my mouth. If this was the "discounted rate," I'd hate to see what premium customers pay. read more

The plumber was professional and knew what he was doing. However, to repair/replace a leaking hose bib, and a section of piping in a stucco/CMU wall was $1700 and then to locate the meter box was an additional $1100. I was floored, but the leaking was costing 200 gallons per hour, so I couldn't wait another day. Again, it's quality work nothing against that. But the price tag was WAY OVER top. I will not call Frank Gay again. read more

We have dealt with two of their divisions. Both experiences with their Techs were disappointing. They use scare tactics and try to upsell. What we agreed to and signed off on their "iPad App" was NOT included on the email Invoice we received. Tried for hours to reach the Tech who came to the house because apparently he was the ONLY ONE who could correct the Invoice we received. VERY SHADY!!!! This was on a Monday. After not hearing from him I called and cancelled both jobs. Want nothing to do with any part of this company. If it was possible I'd give it zero stars read more

I had a water leak that resulted in a repipe being done by Frank Gay Services. Lairoy and Carlton did such a great job. It inspired me to have Frank Gay handle the repairs in other areas of my home. A panel rejuvenation was done by Brendan. He was very knowledgeable and took the time to explain the importance of the repairs. My safety felt like his priority. The Hvac system was replaced by Jeff and Achilles. They were both so respectful of my home. Exceptionally clean and diligent. The Drywall team - Tony and Melvin were the best! Their transparency made me so comfortable. They provided details before, during and after. Much appreciated. The managers and supervisors were also a delight. Mike(Plumbing) ensured I got everything the way I wanted and Lauren(Drywall) ensured everything was done, the way it was agreed upon. She was super awesome! What started out as an unfavorable experience(water leak), Frank Gay replaced it with a great one. I recommend Frank Gay Services for any big or small job. THEY TRULY ARE THE BEST! read more

Originally, we had a visit from Frank Gay Services, who tried to tell my wife we needed a completely new HVAC system--for a 6-year-old house--at a cost of $14,000. When I got home and started asking questions, suddenly that "replacement" turned into a $2,250 "warranty fix." That was all I needed to hear--I showed that clown the door. I then called Slobodnik Services, and the difference was night and day. The tech showed up, actually diagnosed the issue, and found that insulation was choking off the refrigeration component. He put some duct tape around it, added half a pound of refrigerant, and had everything running perfectly--for $200. That's it. No scare tactics. No upsell. Just honest, skilled work. It's incredibly hard to find honest tradespeople these days, especially in HVAC here in Florida, where it sometimes feels like everyone is trying to sell you a whole new system whether you need it or not. This experience was a breath of fresh air. Honestly, I couldn't wait to pay the guy. If you want integrity, transparency, and someone who actually fixes the problem instead of inventing one--call Slobodnik Services. I wish I could give 10 stars because that's exactly what Slobodnik HVAC Services deserves. Absolute crooks and predatory toward women. That have solid reviews on Google but you can pay to have negative reviews removed. Don't be fooled. read more

Problem: Electrical Surge from Lightning. So on the evening of the 15th going into 2/16 we had high winds little to no rain, and 4 really close lightning strikes. Power went out on the 3rd strike. I already had a subscription via Del Air for my AC and Water Heater (plumbing), but needed an electrician for the hallway light fixture and surge protector outside. Light was doing this flickering like mad. Chandler Starr OE-06 came out. On time and professional. On a weekend no less. Detailed notes, code violations from my builder were found and he fixed, a under weight fan dome thing that was holding an 8.5 lb light fixture, to my breaker having a single tap vs double tap from sprinkler system the builder had put in brought to code, and replaced our Surge Protector outside for both ac fans, and breaker. Had to cut into ceiling drywall and they will be sending out a drywall guy to fix that. Chandler was patient, easy to talk too, professional, and made sure I understood everything before leaving, and the process of the drywall guy, and the follow up visit for the 2nd AC fan install. Now lets talk about Frank Gay in general here. Coming from someone whom was with Rinaldi for YEARS until my guy retired and this new kid started coming around and lack of doing maintenance was more about selling (literally tried to sell me 2 UV lights when I ALREADY have them installed), and telling me I needed duct work on a 2 year old home. Prior to moving here in Orlando Rinaldi was great. No qualms. Prior to my tech retiring I was all in. Then they raised their rates to being more expensive, less quality maintenance being performed, and more pushy on selling I went to Del Air. They are all over the place here. BUT Rinaldi had HUMANS answering their calls, AND they would come out on the WEEKENDS....for a fee which is reasonable. Well Del Air.....Prior to this year (2026) I would get a human being on the phone. Sometime near the end of 2025 and this year something changed. Now its BOTS trying to assess and address your concern. 1-888-843-6835, 407-270-2880, 407-329-6384, 407-993-1341, 1-888-335-2478, 1888-831-2665, 407-594-7553, 1-877-744-5224 ALL those DEL AIR numbers are either BOTS, or no answers, and you can leave a message but no one calls you back (try it for yourself as I already did it for you). When you do the TXT game... Another BOT. The BOT doesn't confirm your appointment. I shown Chandler this prior to signing up with Frank Gay. I am soooooooooooooo f-ing done with Del Air. Frank Gay has an ...... wait for it....... ya...... a HUMANIZING PERSON answering the phone and amazing one at that. It's legit. A breathing bloody HUMAN. 1 call done. That 1 call in and out faster than a f-ing bot asking a million questions the LIVE person asks also. 1 and done. No one person dealing with a flipping claim wants to deal with a f-bot. Seriously. THANK YOU FRANK GAY!!!! Thank you a ton. But the moment you go BOT will be the moment you go FLOP. Please don't. After calling them and dealing with them. They may not be the cheapest, but boy oh boy, here take my money just don't give me a headache AND take my money. You pay for what you get. I am quality over quantity, and although I will dabble into new experiences (Del Air), there are some things I just wont tolerate no matter what. If I can request Chandler in the future better believe I will do so and work around his schedule (unless my AC is out and not avail). Frank Gay, you got a good thing going and a good tech. Don't f-it up. Costs: $2400.00 but insurance will reimburse. Work performed: Surge protector breaker and 2 fan units outside Plan replacement from Del Air to Frank Gay Light fixture up to code Breaker replace and up to code electrical inspection on known bad areas Frequency change upstairs read more

HORRIBLE!!! I made an appointment two days in advance. Time was scheduled from 8-10. At 10, there was no call, no sign of this contractor. I called, they said they would call the tech. No response. I called again at 11, they couldn't say when the tech would be here. NOT acceptable! No response from the office, no word on estimated arrival. I would NOT recommend this company!!!! read more

these people used my mother! They charged her $4000 new ductwork and did not bring it up to code and the mastic is already coming off of one side after two weeks and they do not return my phone or do anything to help us. Beware of these people all they care about is making a sale. read more

Kaleb D was Awesome. This dude dug into a human waste toilet that was clogged for 3 days. He was amazing, knowledgeable and friendly. Frank Gay services were exceptional. read more

6/29/26 FRANK GAY REVIEW UPDATE: So here is a twist to this company's saga... they are willing to REFUND the nonrefundable fee of $129 IF I take off this negative review. Well no... I will NOT retract this review. Consumers need to KNOW what our experience was with this company - not just see 5-star reviews. Bottom line up front; they sent an inexperienced technician who gave us a quote, then said he didn't have the part, went off for a couple of hours, came back with the part, then said something else needed to be replaced that would cost us another $700 and that it would take maybe two days to order and get the part installed - so $129 plus $600 plus another $700 before the issue would be resolved. I have a right to my opinion and this company is only in it to make as much money as they can make from the average consumer. You want to do the right thing? Don't bribe me in order to take down this honest review about my experience. Just refund it. Otherwise, take the $129 and shove it wherever you like. It is a matter of principles and customers have a right to know. I will NEVER call OR recommend this company to anyone. CONSUMERS BEWARE! 6/28/2026 REVIEW: Frank Gay Services serving Central Florida; I went to their page and they show nothing but 5-star reviews. Unsure where all these 5-star reviews are coming from - if I could give them ZERO stars I would. I figured out why they only post Google reviews - because if they posted Yelp reviews it would be more accurate. This is a company that thrives on overcharging customers especially on the weekends when they charge almost double a nonrefundable service call fee to come out and provide a cost to repair the A/C unit. Then when they give you a quote and you agree to the price they say "I don't have the part with me". They go off to pick up the part, 2 hours later they return and then want to charge you double the amount that was originally quoted. We are in 100 plus heat wave and there are two asthmatic people in the home - but this Frank Gay company doesn't care. They just want to rob people blind and now I am out a nonrefundable service call of $129 just because it's the weekend. This is how they make their money - robbing people blind. Unless you want to pay 3 or 4 times more for their service my opinion is that you look to give your business to a more reputable company. If you don't, this too will happen to you. read more

I had Frank Gay replace a line set in October of 2024. In July of 2025, I noted that the system wasn't cooling and FG tech came out. The system had lost 18 pounds of R410a in 11 months. It shouldn't have lost any. They charged $1800 to recharge the system, stating it was a leaking shrader valve. I made the point that the shrader valave was likely loose as they'd left it that way. Of course, rather than take any responsability, I had to pay. R410a is $10/pound so thay charged 10 times the cost. Today, a tech came out and confirmed that it had again lost all the R410a. He stated the previous tech hadn't performed a leak check and I'd need to pay $475 for that service. I refused and he stomped off. To recap, the tech in July recharged a system without performing any leak check. They charged me $1800. They refused to even look at it unless I paid another $475 to have a leak check performed. They charged $1800 for refrigderant and fixed nothing. I borrowed a leak detector, took off the coil cover and found a leaking coil in 5 minutes. NEVER USE FRANK GAY. They only care about the money and will screw you over. read more

never will I use this company ...my backflow valve broke with the freeze and everyone in the neighborhood payed less than 1000 dollars Frank Gay tried to charge me 2200 dollars !!! the valve costs 300 the labor maybe 300 and he wants 2200 dollars for a simple fix. when the technician called the owner I said " you are kidding right" his reponse was " did you just say am I kidding" and said have a good day. this comany is not worth it that is why they have 2 stars I will give them a negative one......how can a company take advantage of the community like that.......profit yes, but dont rip off the public stay clear of them. addendum: just called another company....1400 dollars read more

They overcharge for labor and refuse to take responsibility when their employees do sh*tty work. A total scam! You could watch a YouTube video and probably do it yourself for thousands of dollars cheaper and do it better than them! read more

Unprofessional, Rude, and Dishonest - Avoid Frank Gay Services: I am beyond disappointed with the service provided by Frank Gay Services. My parents, who are primarily Spanish speakers, had a technician come to their home who was both unprofessional and incredibly rude. Despite the technician being fluent in Spanish, he intentionally refused to speak it, choosing instead to make the process as difficult as possible for my parents. To make matters worse, the technician fabricated stories about the service call that were completely untrue. When I contacted the company to address this lack of professionalism and the technician's behavior, they offered zero accountability. There were no apologies and no attempt to remedy the situation or offer a refund for the terrible experience. It is clear they do not value their customers or respect the community they serve. I highly recommend looking elsewhere for your service needs--this company does not stand behind its work or its ethics. read more

They charged me before they performed the work, then couldn't complete the job. I found another 'Mom & Pop' plumber who succeeded and for half the price Frank Gay charged. read more

At first, I left a 5 star review for Frank Gay on another service, but since that time, we found that the leak we believed had been fixed, was still leaking. It was found that the plumber who originally had come to fix our leak had not soldered the pipe properly. They sent him back to fix his shoddy work. We now have mold, for which, we were told, they would take "responsibility," but we've now been "ghosted!" This is just one warning for prospective customers looking for a trustworthy and competent plumbing company. Take it as you will. I can tell you, WE won't call them again. read more

Frank Gay Services - Photos of post mold mitigation (which will be another review)! - Plumbing Near Me - Orlando, Florida

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Had a problem with the AC on a Sunday. Was an after hours charge of $130. Fine. He comes and 2 minutes after looking says the drain is clogged and that to unclog the drain is an additional $360 not including the after hours charge. Most expensive drain clearing I've ever heard of for something that took maybe 30 minutes. We felt very scammed by the prices and was told we would get a discount on the visit if we signed up for their family plan and paid and additional $200. What the heck. We will pick a small place next time who will charge a fair price. Never felt so ripped off over a simple issue. read more

Obviously they are highly schooled in aggressive selling, to the point of lying about the quality of product we already have at home in order to get us to buy something new from them. They sell a membership which touts someone will come around and look at your plumbing/ electric/ A/C. But this is only their in, to be at your property and tell you how bad what you have is, and how bad you need to buy what they are selling. This might include put-downs, sarcastic remarks or outright lies. for the whole year of having that "membership" i was bothered by texts asking when the person can come look at my whatever. Then I was billed automatically for a renewal of the "membership" but successfully got that money back. When they start lying to make a sale, I start going to reputable local providers. read more

Had created an appt btw 4-8 at our house in hernando for both an electrician and a plumber on 6/4/2026. Received a text confirming the appt the day before and the morning of. At 2:09 pm I received another text stating one of the technicians was running a little late. No problem. That happens. Waited at the house btw 4-8 with no communication on their end. I DID call them at 7:30 and dispatch told me technicians were running late. I asked "both of them?" And she replied yes. I found all of this insulting to the customer... I was expected up there btw 4 and 8. I drove an hour from Tampa to arrive by 4. And for both appts to nothing show up nor communicate. I did receive a call at 8:16 pm from the plumber stating he was an hour away. I said no ty.... I requested a call from management the next day and it is now two days later and I am still awaiting a phone call. The reason I. Chose them was they were listed as A plus and part of the BBB. Would never use them or refer them read more

Came out to give us a quote to replace our water heater. The person who scheduled it specifically said I would not be charged for a quote. He charged me $39 for the quote and wouldn't leave without the payment. Buyer beware! read more

Everything worked out and they made it all right. j reached out to me and even refunded my overpayment. Thank you because I was so stressed out about this ordeal. read more

Called out for emergency repair at $120 just to show up. 2nd story shower drain failed and destroyed ceiling. So fully exposed and should be an easy fix. The plumber arrives and claims he only does plumbing, not drains and wasn't going to do it that night until he was asked to listen to the call and the request was for the shower drain on the call. Then they quoted $1500 to fix this exposed and accessible shower to drain line connection. read more

they treated me with such kindness, i would recommend them in a heartbeat. thet really worked with me to handle my ordeal.