Very Disappointed especially as I am already a client for my Homeowners Insurance as my former…read moreinsurer retired and I guess Kirstein purchased their book of clients. I was inquiring about car insurance as my renewal was about 5 weeks away. I spoke with Jessica as the owner wasn't available. Eventually she asked me to send her a copy of mine and my wife's drivers license which I did the next morning.......Four weeks later nothing. No return calls to my calls to her, no information at all and not a return call from the owner either......maybe they have just gotten to big!!! Jay Meitchik

I have a home that is not easy to insure- historic home, STR rental in the back, pool. Kirstein…read moreInsurance was able to save me $10,000 from my previous policy. i highly recommend. Always responsive.

First and foremost, avoid this insurer at all costs, because if you file a claim it will be costly…read moreto the homeowner. Went through Ian at my place in Cape Coral, Fl. Had a 13 month claim resolution to get my claim, less the 2% deductible. The worst weekly negotiation process on anything i have had to deal with, incompetent claims people that get paid IF they get you to settle for the sake of expedition and you eat the remainder. Got my claim paid, and just cancelled Peoples and went with another company, saved $1150 in annual premium. This company doesn't care one iota, it's just their bottom line.......oh, I forgot, they due send you a free annual calendar.....lol

If I could give them a zero I would. I do not live in a flood zone, no claims ever, brick home,…read moreroof less than 10 years old. Premium just went up OVER 200%. So much for using a privately held insurance company, no shareholders to answer to.

Steven Encarnacion was my insurance agent. I was looking for a new insurance company, as mine had…read moreincreased my policy to an exorbitant amount. I was with the company for over 10 years with NO claims and finally said enough is enough. Steven was knowledgeable, responsive and professional. I could not be more pleased and said good-bye to my old insurance company. Claudette S.

5! I have been a loyal customer of Deboo Insurance Agency…read more for over 20 years, and my experience has been nothing short of exceptional. Russ Deboo, the owner of the company, is an outstanding insurance agent whose leadership, professionalism, and integrity are reflected throughout the entire organization. He has built a team of highly trained, knowledgeable, and professional staff who consistently provide exceptional service. Over the years, they have handled my auto insurance, homeowners insurance, and flood insurance with great care, always ensuring my coverage is comprehensive and tailored to my needs. What truly sets them apart is their proactive approach--they are always on top of finding better rates, offering the best recommendations, and securing the most competitive coverage available. Their attention to detail, reliability, and genuine commitment to their clients are unmatched. I highly recommend Russ Deboo and his team to anyone seeking trustworthy, professional, and top-tier insurance services. They are absolutely amazing and a pleasure to work with year after year.

Representative was clear, concise and personable. The rates were in my sweet spot and I would…read morerecommend this office to anyone looking for a fair and honest quote

STAFF AND STEFANIE Are one of the RUDEST people I have deal with in a long time. I know I am not…read moreeasy but dang......They speak to you like your a child! They obviously do not care about LONG term clients - Seems like they are Very UPTIGHT snobby people there. I am leaving state farm because of them!

I live close to this agency which was recommended by a neighbor…read more I received informative and friendly service that met my needs.

I just discovered early this morning that Allstate was not going to renew my condo insurance…read morepolicy. Of course, I starting searching online for another company and received a few quotes that were just outrageous. I found Chris McCafferty's agency and first asked via email if State Farm covers condos and received an answer almost immediately from NICK CERCONE. Nick and I emailed back a forth a few times but within 2 hours, I have a new affordable policy. Nick was very friendly, yet professional and very expeditious in his response time to me. I am very happy with the outcome of my inquiry which doesn't happen very often these days. Thank you, NICK!

Just filed a claim with Fidelity for a transmission issue I'm having with my Ford Ranger. So far…read morethe service has been great. Fidelity had no issue with taking my truck to the shop of my choice. The shop got back to me today with the diag. Needs a full rebuild. We will see how the claim goes and I will definitely update this review but so far so good. Fingers crossed they accept my claim as I have the coverage necessary. #fidelitywarrantyservices #topnotchtransmissions

After my car had been at the dealership for five months, the dealership and the warranty provider…read morenever managed to agree on what the actual fault was. During those five months, the warranty provider demanded extensive documentation regarding the car's maintenance, as well as photos and videos of the issue--all of which the dealership submitted, only for them to be rejected multiple times. Eventually, they demanded that I pay the dealership to tear down the engine to expose the fault and--on top of that--sign an agreement stating that if they denied the claim, I would be responsible for the entire cost. I called every day; customer service always gave me conflicting information about my claim. Whenever I asked to speak with an inspector or supervisor, I was always told no. During one call, a representative named John Barrera even told me I should know about mechanics--that I ought to watch the videos and figure out what was wrong with my car myself--and he even asked if I was hiding something regarding the car's condition. Samuel from customer service was very diligent and was the only one who escalated my case to a supervisor, but by then, the warranty provider had already demanded "teardown authorization," refusing to proceed with the claim until I agreed to it (a condition I couldn't possibly accept, given that the dealership kept providing a diagnosis the warranty provider wouldn't accept). They put you in a situation where the customer always loses. They sell you the contract as an "unlimited warranty," yet everything is excluded. Please, do not buy this warranty.

I've had coverage with Upright Insurance since April of 2017. Or so I thought I did. Turns out…read morethat for the last 16 months, we've had no coverage. Zip, none. No protection. One hurricane away from total financial ruin. "Wait", you ask, "your insurance agent was taking care of that". Well, one would have thought that but you would have been wrong. "How could you not have known?" Well, you see, every time it came up, we could see in our account an escrow payment had been made for "insurance". "Oh, then you were covered." Wrong again. Here's where things go to crap... In June of 2021 the insurance agency owner (Stori) emailed me to say the insurance company never received payment. I logged into my mortgage account and saw an escrow payment had just been made. I sent her a screen shot of the payment (which only said "insurance payment") and suggested that maybe it just hadn't posted with the insurance company yet. She never responded, so I assumed it was taken care of. In June of this year, I get a letter from the mortgage company stating they had no indication of coverage and for me to provide proof of coverage or the lender would assign insurance. I called Upright Insurance and again spoke to the owner (Stori), who asked me to scan the letter and email it to her and that she would take care of it. I never heard back so again assumed she handled it. A month later, I get a final notice of no coverage so I emailed her again and ask she take care of it. She never responded. I emailed her again and asked her to send a copy of my policy (I'll handle it myself). No reply. I emailed her a week later, again, no reply. A few days later, I called the office and left a voice mail. No one called back. I emailed her again. Nothing. I finally contacted my realtor who had recommended Upright Insurance to me, explained the situation and ask if she could try to contact her. It was only then the owner finally replied by email and informed me that I've had no coverage since last year. I asked how that could be, and referenced the escrow payment to insurance (sent her a screen shot from this year showing the payment). And if those funds weren't making it to the insurance company, wtf did they go? She couldn't tell me. She then tried to blame this mix-up on fact that she assumed I had gotten better coverage elsewhere. But she must have quickly realized what a bullsh*t excuse that was and acknowledged that she should have followed up. She missed two opportunities to determine I had no coverage if she had only done what an insurance agent is supposed to do. Follow up! Take care of your clients! They literally pay you to do that. After learning all of this, I immediately called the mortgage company to find out where those last two escrow payments were going. They were very helpful and had numerous notes on my account regarding this. They reported that last year they had called Upright Insurance to report that the insurance renewal had not occurred and asked her to contact them to resolve it. According to their notes, no one from Upright Insurance ever responded to them. So they assigned lender-placed insurance and debited the escrow account (which was the insurance payment in my first screen shot). This year, after not getting any response, they again issued lender-placed insurance. So for the last 16 months, the only insurance on our house was to protect and to payout to the mortgage company! If there had been a catastrophic loss through fire, flood or storm, we would have been wiped out financially and out on the street! Run from this business, find an agent that will be responsive and look out for your interests. Like Jake.

. I WOULD NOT RECOMMEND THESE PEOPLE ARE HORRIBLE AND LACK CUSTOMER SERVICE SKILLS. I had a…read moreterrible broker. His name is VICTOR stay clear from him, he has horrible customer service skills. He made mistakes often and even put the wrong card information so my insurance was canceled and I was only aware the day of. I called to see what happened and I got the runaround. He didn't know how to deal with the problem, he left me on hold for so long that I had to hang up and call back. when I called back he said he was trying to figure out the problem and he would call back. I never got a call back so I ended up calling back and he didn't answer. I found out through the insurance company that they were trying to bill the wrong card and VICTOR was the one who put the wrong information in. When I texted him because he wasn't answering my calls, he said he did nothing wrong and to go directly to the insurance company because he wasn't going to help me anymore. I had already gone through the insurance company but I expected VICTOR to be accountable for his actions. I also talked to CHANTAL, but she was no help I was letting her know VICTOR put the wrong information in and she said she couldn't help. This was such a frustrating interaction

I was very confused about insurance pricing as well as coverage. I received great counseling on how…read moremuch protection I should carry, and why. Many factors to consider - like my age, assets and income, what is safe and not safe from potential liability claims against me. It is not always about dollars and cents, but the value of an agent truly caring about making sure I understand my policy PRIOR to a claim, not afterwards. Thank you!

I need a boat insurance for the Key West area and thought that since I use progressive up north it…read morewould make sense to use it down here. In the agent that ensures our house down here sells progressive. The problem is they wanted $2,100 a year to insure my 19 foot boat. That means in a reasonably short. Of time I could have paid for a whole new motor. So boat services group of Key West told me the name of their insurance agent and that was Bradley insurance in pompano Beach I gave them a call and they gave me a very reasonable price for excellent insurance from Allstate. Couldn't be more pleased y'all should check them out

Was reommended for finding $10M umbrella policy. Karim Mali did a great job in finding new cheaper…read moreunderlying coverage and the $10M umbrella coverage we were looking for.

This is a great team to work with. Sonia and John made our transaction easy! Highly recommend!read more