Travis B. was helpful and answered all of my questions. I would recommend this company.read more

Appalling service. They dragged my claim out for months, changed adjusters, who then went on…read morevacation, ignored my new documentation for another month, said they'd call me then just sent me a letter saying go to arbitration. Their technique is to make a low offer and then drag it out for as long as possible to try to make you take it. As a realtor I will make sure none of my clients ever goes near this scam of a company.

I want to say this was such an easy process when it came down to getting Auto Insurance. Jessi…read moreVelasquez was so helpful she was in top of all my questions. Gave me several quotes with different options on the plans. She was honest and made sure I was happy with everything she provided. She followed up when she said she would. Which is great because who wants to chase down someone for answers!!! I hope she receives a exceptional acknowledgement from her manager. She went above and beyond and I really appreciate her service. God Bless you. Joseph Santos

Easy to talk with and she really gets things going smoothly. She really made me understand all the…read morethings going on. I highly recommend her.

Representative was clear, concise and personable. The rates were in my sweet spot and I would…read morerecommend this office to anyone looking for a fair and honest quote

Eva is professional, knowledgeable and prides in providing customers with the best options.read more

Eva Hernandez is very knowledgeable and confident in her work. I would most definitely recommend it…read moreto my family and friends

Hard to get a response and poor customer service. This agency was recommended to me but because of…read morethe lack of Customer service i am looking at changing. They obviously don't value you as a customer. My renewal was not on time and when I asked for a copy of my renewal policy I received someone' else's policy. I sent multiple emails saying that they emailed me the incorrect policy but no one will email me back.

I am a client of this company for a year now . I am very…read moreunsatisfied you can't get them on the phone. very rude i am looking to change insurance provider asap

This company has very bad customer service reviews. And their savings is not the great to risk…read morehaving a problems with future claims

I have had this insurance company for a couple years now and just recently had to file a claim for…read morehurricane damage to my home. The claims representative was very helpful and made filing the claim easy. The adjuster that came to our home was very knowledgeable and recommended certain things I can do to my home to stop any further damage from happening(this is my first time filing a claim) Universal has exceeded my expectations and would recommend them to anyone looking for insurance.

I've been using this office for 3 years now and couldn't be happier. Very professional, competent,…read moreengaged, reasonable rates esp. for the SE FL market. Always a pleasure speaking & working with Joselyn, Fadya & Chris Brown!

I'd highly recommend this agency if you are looking to work with real, authentic, professional, and…read moreunderstanding agents who will do everything in their power to get you the best quote possible to help protect your vehicle, yourself and your family. At first, I was attracted by the name and the distance from my house. When I arrived at the office, I was greeted with big, beautiful smiles and very warm and welcoming energy from Joselyn, Harrilise, and Adrian. They were all super friendly and nice. I sat down with Harrilise. OMG, she was such a joy to talk to. She walked me through the application process with ease, and fully explained all my options, making sure I had all the information necessary to make an informed decision. The best part of my experience was simply the vibes. It feels very much like a team of real people that I was able to speak to freely, almost like old friends while still making sure to keep that professionalism that reassured me I was in the right place. I even met THE REAL CHRIS BROWN, Mr. Brown himself and found him to be very pleasant and personable. So now, Chris Brown, the dancer is relegated to 2nd place to Chris Brown, the agency owner. You'll see what I mean when you meet him and his team yourself.

WOW is all I can say about the service I received with Angel G! He REALLY was a G! This associate…read morehelped me out TREMENDOUSLY with finding the best plan for me that I could afford in my budget, which by OTHER car insurance companies, I was told was IMPOSSIBLE, but with Angel, he was exceptionally professional, very personable and went out of his way to ensure I was a happy customer! If I met him on the streets instead of through a professional service, I could see him as a friend! I NEVER had State Farm insurance since all online offers kept pointing back to my original coverage with car insurance provider X! I am now a State Farm customer FOR LIFE! I hope to always talk with Angel when I need help with my policies over the years!!!! THANK YOU SO MUCH FOR MAKING MY LIFE EXPONENTIALLY BETTER!!!!

I have the best agent named Angel. He's absolutely amazing! I previously had Geico and never had a…read morepersonal agent with them. I wasn't part of the family. Now with State Farm I am Mr. Angel thank you for everything! Ps he just called me yesterday to tell me my bill is going down after only six months. Blessings