Been the trusted mechanic for my family for what seems to be 30+ years…read more Fair pricing - excellent service. Lou is honest - hands down honest mechanic that you can trust to deliver satisfaction.

Very honest and down to earth did not try to up sell anything. Would do business again.read more

Where do I start. Well I've been in the Toyota family here since Frank. Everyone here has always…read moretaken great care of me and all of my friends and family. From purchases on multiple vehicles, to services. Never an issue! I own a 2019 Tundra and just went in today to get a 2026 Tacoma! Jonny is hands down the greatest guy to deal with when it comes to purchases and he took great care of my wife on her purchase for her RAV4 as well! Such a breeze to deal with and had me out the door so fast. I'll always be apart of this family! Dalton Toyota for Life!

This is my 4th Toyota car and been going to dealerships for over 20 years. Therefore I am providing…read morea review based on my experiences at different locations and cities that I've brought my cars in. Entrance to this location is difficult for customers who come in early to avoid the lines as a walk in. Additionally, check in was delayed due to lack of communication between those pulling in cars and the "service technician" who finally remembers that you are still waiting and unsure why. When asked about services, I was asked if I am able to leave my car. I said yes (should I have said no?) and requested a lift. After I denied additional services I was informed I do not qualify for a Lyft. I have never paid for a ride home in the last 20 years mind you... With my experiences so far, I am concerned if my car is going to get the best care at this location. So if you want the best dealership experience with the best customer service, I do not recommend going here. I should have listened to my husband to take my car to Jiffy Lube.

Highly recommend Woody's Auto, honest old school values. They cut my cost 60%. A special thank you…read moreto Louie !!! I appreciate you more than you know. Moving forward this is the only place I'll be using. Thank you for an amazing experience from start to finish

Went to Woody's because My Vehicle was Overheating. They Resolved My Problem quickly and I was able…read moreto get back home to My waiting Pups! Louis and his Crew offer Excellent Customer Service and Made Me feel very comfortable during a stressful situation. Highly Recommend!!'

I just moved from AZ, I was given VM Autos information from a friend of mine. Not only did they go…read moreout of their way to find what was wrong with my car, but they did everything they could to stay within my budget. The bathroom was very clean and the lobby was pleasant to wait in. The staff and mechanics were very nice and easy to talk to. I HIGHLY recommend using V.M. Auto Mechanics.

I called and got an estimate right away for my oil change. Valentine helped me out within 40 mins I…read morewas out. Quality service will be returning and would recommend coming here

Location: Ball Honda is located off the 54 or 5 depending on where you are coming from. It is a…read morelittle confusing as there is a Ball Used dealership or two different addresses from my gps but over all pretty easy to figure out. Parking...well that was a little different when I went there wasn't much room to park my trade in the actual lot of parking spaces so I had to park on the street again no big deal but through this mention it Incase someone has a preference. It's a convenient location for South Bay Area. Customer Service: Well, they were amazing. From the moment I walked in Javier acknowledge me and took my information down right away. I like to plan ahead of time so I had all of my paper work with me. Asked me which car I was interested in looking at and took me to see those almost immediately maybe 4 minutes or so, we went on a test drive and by the time I was back I met with I believe his name was Bernard (oh goodness I can't remember!) but he was the Costco rep since I did want to use the Costco auto program. He was very informative and was VERY patient with me. I had a lot of questions and concerns and defiantly wanted the best price possible and man did he get it for me! All the guys at Ball Honda National City were amazing, Javier, Bernardo, Diego who took my application to the finance guy Renato! They were all amazing I can't rave about them enough. Overall: I am beyond pleased with not only the service and quality of staff but the efficiency! I arrive at 2:30pm and left by 5:50pm... 2 hrs and 20 minutes is not bad AT ALL. They got me the car I wanted at the price I wanted at the interest rate I was more than willing to accept to the monthly payment. All in all, I thought I was going into look but ended up buying because they gave me everything I wanted and exceeded all expectations! I would HIGHLY recommend Javier, Diego, Bernard and Renato for any future customers curious in visiting Ball Honda. Thank you again to the staff for helping me purchase my new Honda Accord

This is the worst, most disrespectful service place ever. If you read all their bad reviews they…read moreall state the same thing. They don't care about their customers; they are condescending and rude. I have had to come here several times and have NEVER had a good experience with them. Recently I made a 7 AM appt to have my check engine light diagnosed. I was told that I would need to leave it all day just to determine what was wrong with it (not to fix it) and it would be $240. He was rude and condescending. I was waiting for my ride, and noticed they never even moved my car. They took all the other cars first. What good was an appt? I told them to cancel the order. I took my car to Autozone who diagnosed the check engine light in less than 5 mins for FREE. The code it was showing was a code covered under an extended warranty. When I took it back to Ball, again I was told it would take them all day, and I would still need to pay $240 for them to run their own diagnostic. They called at the end of the day, and said even though it was showing that code, it was a different part, and that would be $3500. I paid the $240 and took my car to a very honest, good mechanic. You always leave Ball Honda feeling slimy, and taken advantage of. Even when I went to pay the cashier, she didn't talk or smile. No one gives a shit here. Just read all the reviews, everyone is saying the same thing. This dealer has the second to lowest rating which is definitly reflective of what you get when you go here.

Came in for service. Armando Lopez was great. He listened and took down my concerns. Everything was…read moreexplained to me in detail and my car was taken care of.

Probably one of the worst experiences I have ever had when buying the car…read more When we came, everything seems to be fine. We were shown a car that we came for. Test drove it, went around it. Saleperson showed us all the documents, including CarFax report. The report showed that this car was in perfect condition and did not have any issues. We decided to proceed with the purchase. This when the problems started. As we were signing some preliminary paperwork, "new" Carfax report was presented that showed that the car had some minor damages... I stopped and pointed this out to sales person. He seems to be confused and could clearly explain how two paperwork were printed for the same car... He called Sales Manager and I tried to point this out to him, but instead he took it personally and started rasing his voice on me!!! This was unheard off!!! I was ready to walk away from that car, but my parents stopped me, since they were the once who were buying the car and given their age, they did not want to go through hustle of looking for another car at another place. We completed the purchase and walked away from that place. Another surprise was when we came home... The keyfob battery had to be immediately replaced as it was dead. Minor thing but given to what we had to deal with earlier, just added up to the pile. Personally, I will never go to that store ever again and would urge anybody not to shop there, unless you love surprises.

I have being going with him for 20 years. He is a really honest mechanic. He will do the best work…read moren guve you the best pricces

Honest as the day is long. Always willing to give a helping hand. His specialty is brakes.read more

I usually bring my Nissan Rogue to this shop for its maintenance work and repairs. They are across…read morethe street from my work, so I typically drop it off in the morning and will be ready later that day. I recently took them a project car of mine, my beloved Honda S2000 who we thought was declared dead. Luis said they were willing to check her out and take on this challenge to revive her. I must say they were successful!! They informed me it was the fuel pump and fuel injectors that needed to be replaced. They searched far and wide to find the needed parts, even thought they were more than likely obsolete. I am so grateful to Luis and his team for bringing my car back to life. Since she needed to be smogged, Luis was kind enough to take her to the smog shop next door to have her tested. He called me with the great news that she had passed smog and was ready be picked up. I am so happy to finally be driving my S2K again.

My boyfriend took his car to this shop on August 5th because the timing belt had snapped and…read moredamaged parts of the engine. It took approximately a week for Luis to provide a diagnosis. Everything was covered under warranty, so the only expense that was supposed to be paid was the labor. Luis was supposed to provide an update on the car the following week (August 16th-22nd), but he never did. On top of that, the shop NEVER answered the phone whenever we tried to contact them. I went to the shop in person on September 1st to ask for an update. During that visit, Luis lied to my face about two things: He claimed that he had spoken with my boyfriend and his aunt the day before I showed up and had given them an update. This never happened. He told me that the mechanic who works on engines had "hurt his back" on the day he was supposed to work on the car. Despite these excuses, Luis assured me that the car would be ready that Friday or Tuesday because of the Labor Day weekend. That was not the case. Later that week, we received another update stating that the same mechanic who had supposedly "hurt his back" had now "hurt his leg." To make matters worse, we found out that this mechanic actually works at a completely different shop. None of the mechanics who actually work at Luis's shop apparently knew how to properly repair a 2004 Honda, which is absolutely unbelievable to me. My dad, who is a professional mechanic, eventually went to the shop in person to speak with Luis. Luis gave my dad the exact same excuses and lies that he had given us. However, my dad was able to get him to finally have the car completed and ready on September 11th. We also made it very clear to Luis that the labor should not be charged because of how long it took to get the car repaired and the repeated lack of communication and excuses. Overall, this shop was extremely unprofessional. The lack of communication, constant excuses, and misleading information made this entire experience incredibly frustrating. Customers should not have to repeatedly chase a business for updates or be given different stories just to find out what is happening with their vehicle.