Pulled up at 5:51pm with a nail in my tire but it's closed... thank God for Discount Tires down the street... read more

Firestone Complete Auto Care - Tires Near Me - National City, California

Terrible!!!!!!!!! Go anywhere else. Nobody seemed to be working. No one is here and it took 1 1/2 hours for an oil change. Will NOT be coming back!!!! read more

Scheduled for 2:00 PM at Firestone Complete Auto Care. Nado confirmed the appointment and knew I was towing the car in. After waiting until 4:00 PM, I was told they couldn't help me and tried to send me somewhere else. No heads-up, no accountability--just a complete waste of my AAA tow and my time. Totally unacceptable. read more

Waited about an hour for an air filter change. Watched trashy TV in the lobby, scrolled my phone, standard car service experience lol Service was friendly and the clerk gave me suggestions on my next repairs needed (which were accurate). I never feel like I'm getting taken advantage of at any Firestone location, which I appreciate greatly. read more

My go to place that never lets me down! A quick 30-40 min turn around to have a tire leak tested without an appointment. Brittany greeted me and handled the transaction. Initially she told me a two hour wait, but when I told her it was just the tire she said "Oh, it'll be less than an hour". The tire was taken in within 10 min of me arriving and Nestor tested it. He couldn't find any air leaks and showed me while the tire was in the tub. He wanted to leave it in the soap mixture to make sure. No leaks! Keep in mind, it's a busy Saturday afternoon, and to be in and out of there in no time is what top notch service is all about! I will add my tire was sitting at the Firestone on Plaza Blvd (near Vallarta) for 4 hours, and still another 1-2 hours to be seen. I ended up picking up the tire and taking it elsewhere for BETTER customer service. read more

Full review in attached photos because I exceeded the character limit. I have a lot to say because I gave the team at this Firestone so much grace & patience & in return I have received subpar & inconsiderate service. In the last week alone I had to take my car back & forth from Firestone 3 times if I remember correctly. 2 out of 3 times were because they failed to do what they said they would do. Brought it back after a rim repair (as they instructed) for them to do an alignment & balance, which they didn't do. Brought it back again for them to actually do it. Just for me to take my car to Discount Tire today to finish the work Firestone started but failed to complete (TPMS sensor relearn). Honestly any other inconvenienced customer may have cussed yall out by now. That makes my last visit to this particular Firestone. It should be noted that not once was there any accountability taken - they kind of just ignore the elephant in the room and don't address their mistakes. I'm a nice person and *because* I've worked as an advisor at some point, I'm very understanding towards employees at auto repair shops. This team has taken advantage of my kindness for the last time & I'm absolutely over it. Bring your car here at your own risk. read more

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I went in a couple months ago after having multiple issues related to tires so I decided to give this location a visit. I was welcomed by Nano and had the best experience as a first time customer. He provided me with great tires and even set me up for a future visit coming up in January that I'm looking forward to. Nano was friendly, well-informed, and had genuine care for my car which I greatly appreciated. I highly recommend this location and said worker! read more

Thank you Ian and the team at Firestone for the outstanding customer service. They were able to put new tires on my car and out the door right before closing. Very affable people up front who were easily approachable. Spanish speaking as well. I agree with the price and appreciate the way Ian tried to keep the price down looking at warranties, rebates, and discounts. It is obvious that this shop puts people first and I am likely to recommend friends and family to this location. read more

Last time I went Jonatan reyes takes care of us he was berry nice and helpful I had bad experiences in other places before and is nice to find people that really likes their job read more

Came in for a walk-in appointment. I came up to the clerk and asked him if I could make an appointment and told me he'd get to me soon. So I said, alright. 40 minutes later, just waiting in the lounge I see the clerk going through every other customer to get scheduled but me so I decided to stand at the desk to get called up for an appointment to get written but still nothing. I came up to him to see if I could get a nail out of my car but was still asked to wait. Having to wait 40-45 minutes just to get an appointment is crazy. I walked out. read more

I've been coming here for years , the management and team always takes care of me right away. My car and all the service is always 100% when I get it back and never anything wrong ! Highly recommend coming here they're great! read more

I scheduled a tire alignment here because it pulled to the right. Paid money. They took a long time to return my car. Finally get it back and I can't really tell the difference. They tell me it's because of x,y,z. I get it later with a local tire place, and now it's super straight and smooth. They told me it was way off. read more

Engine problems they couldn't fix the problem and took us 15 times to finally get approved for a refund.

Needed an alignment check for work and my usual auto shop kept changing my appointment. Unfortunately I needed an alignment check quick. Khylan was able to help me out quickly and made me feel welcome, had great conversation skills not just with me but the other customers as well. Something that is rare to find in a worker. Thank you for the hospitality Khylan ! read more

Firestone Complete Auto Care - Tires Near Me - National City, California

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Called before going about my van spewing too much smoke, I was told to bring it in so it can be checked. After getting there and waiting too long for them to tell me anything about it I was told they wouldn't be able to check it because they're practically useless when it comes to motor issues. No idea why I wasn't told that way before or over the phone instead of wasting time there. read more

My family & I were regulars here because it is the closest one to where we live. But unfortunately since management changed , this branch has gone down the drain. Will no longer be coming here.. It is such a shame coz they do get a lot of business in this area. read more

I went in to get my oil change and tire rotation after they called told me my car is ready I went go pick it up when I got to work I checked lug nuts it was loose. read more

Firestone is my go-to auto repair shop for years but not anymore. I went here last weekend with my car vibrating with a "service engine soon" flashing on/off. Appointment was 9 am, dropped off. I called twice myself since I didn't get a call. My car spent the whole day there and it wasn't fixed. I was told it might be engine/internal engine damage even when I asked if the other possible culprits were checked -- spark plugs, injector, fuel and air system, etc. I was told by 2 advisors IT ISN'T THE SPARK PLUG. And that ALL THOSE U MENTIONED WERE CHECKED THAT'S WHY TECH THOUGHT/SAID IT MIGHT BE ENGINE/INTERNAL ENGINE DAMAGE. I was referred to an engine shop. I didn't believe them so I went to another shop and I didn't say anything to compare diagnosis. I was relieved to find the problem was just COIL and VERY BAD SPARK PLUGS, which 2 Firestone advisors SAID "IT ISN'T THE SPARK PLUGS." I don't know if these advisors trust the technicians much or they need to back up whatever the tech says. I appreciate being open during these times but please don't LIE. From my mechanic bf, and starting to watch mechanic YouTubers, I learned two tests, COMPRESSION and LEAKDOWN test can verify it is a mechanical problem which I doubt they did and just said "it might be" engine problem. My dad almost traded in my car which I love. You lost a customer for years. I'll bring our family cars to that honest shop I found. read more

Firestone Complete Auto Care - Firestone is my go-to auto repair shop for my family's car needs. NOT ANYMORE. - Tires Near Me - National City, California

No respect for people's time!! Horrible service. I came in to buy new tires, they said it would take up to an hour or so, which I understand since they have other appointments and also it was a busy Sunday for them. My boyfriend and I walked to a place to eat , took us over an hour, came back car wasn't ready. We decided to go back to the house, they called us immediately after to tell me car was ready. Came back, and my car was still up on the car lift with no tires on and no one single person in the office or the shop. I tried to ask a guy that came in about my car to which he rudely told me " "there is people in front of you." I stood there for like another hour and no one seem to have respect for people's times. I had work that day and I was stressing that my car would be ready on time , I can't believe it took half of my day to buy a pair of tires... horrible read more

Great communication, professionalism, car was in and out on time! Thanks to my Service Advisor Ian, keeping me up to date with my car being repaired and documenting. Highly recommended! Make an appointment read more

Came here for a check engine light. They changed my gas cap for $45. Light came back on they said it was the purge valve to replace it the cost was $1k plus $150 for the diagnostic. Light came back on they replaced the same part but got it from the dealership so it was a honda brand and not generic. Light came on again manager wanted to get it tested for an electrical issue but they would have to take the car somewhere else. I made an appointment ahead of time for that they had my car all day and it never got checked by the electrical technician. Blah blah blah the story goes on I've gone for the same light about 10 times, a few of my visits I felt like they had wasted my time however all the workers are very professional, understanding and nice, they communicate well. They replaced the same part a 3rd time hopefully it works, they said the parts were faulty twice and it was just bad luck. If the light comes on again, they will start a refund process for me. I can't blame the workers I think my car just has a really messed up problem it was an annoying experience for all of us Good thing is that their work is warranted. read more

Thank you guys for taking care of my car. You give me a really good service, let me know about all my car problems. Gave me recommendations on what I should pay attention to first of all. Provided me with excellent service. Great prices and guarantees. Thank you guys for what you doing Special thanks for Jonathan and Sal I will definitely use your service and will recommend you to all my friends and acquaintances. read more

Always go to this Firestone for oil changes and other tire maintenance. They are friendly and never use sleazy salesmen tactics to make you pay more. Great loyalty to returning customer, and does not take too long to get your car ready to go again. read more

Honest men here who helped me out when I got scammed by the Midas on Broadway. Esequiel checked me in and gave me great prices, they were booked full and he asked to keep my truck overnight just so they could help me. Had it done and ready for me the next afternoon. Jr sent pictures telling me what was wrong and told me the cost. When I came in to pick up my truck, Sal was so kind and looked at the bill from Midas and pulled my truck into the bay again just to look at Midas' "work" and check for me if they had actually replaced parts they charged me for. No charge he looked and helped me out with that. They got me fixed up and back on the road, all smiles and great customer service. Real honest work here. They're booked up with appointments all the time so be open to a little wait. It's worth it though, they have good reviews for a reason!! read more

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By far best Firestone in San Diego. Their staff is very kind, patient, respectful, AND professional. I have gone to a few locations and the amount of disrespect and and lack of professionalism is ridiculous. JR has helped me about 4 times now always with a smile and always listening to my concerns and making suggestions on my auto care. I am very grateful for this location and hope other locations would get some pointers. Another plus is they have an app and there's always coupons on services and they have a credit card. read more

Firestone Complete Auto Care - Firestone Lobby - Tires Near Me - National City, California

I'm typically wary of commercialized auto shops such as Firestone due to the over-exaggerated prices but, paranoia aside, the guys took care of my car when I walked-in that day (4/15/17)! Procrastinator me had been pushing off getting new tires and an alignment for a month... I mean, who wants to spend their paycheck on tires?! -_- Not only did I need 2 tires... turns out I needed 3, lol, fml. I dropped off my car around 1:00PM. Mario gave me a discounted price for my 3 tires; I also told him other issues I was (still am!) having with my car, which is my A/C system not working properly as well as needing to top-off my windshield wiper fluid. They said they would call and run-by me any kind of repairs/services that deviate from my priority (new tires and alignment). They followed up which is A+ customer service in my book; turns out my A/C isn't working properly due to a worn out valve. Fast forward to a couple hours later.... I picked up my whip before closing time (6PM) with three spankin' new tires. Before leaving, Mario gave me a quote and breakdown for the valve I needed for my A/C system. Again, another thing to note for good customer service. The only downside: I asked him whether or not they topped off my windshield wiper fluid; he said yes. Happy Dianne drives away with new tires... I try to clean my dirty a** windshield but NO FLUID COMES OUT?!?!?!? So happy Dianne becomes (slightly) sad/irritated Dianne, lol. In retrospect, the windshield wiper fluid wasn't a big deal (I just bought some myself for $3, hah). Their customer service is A+ and I wouldn't mind coming here for minor services... The prices are definitely waaaay hiked-up (quote for my valve was $500, lol, wut), but for small services this isn't a bad place to go especially with awesome customer service. read more

Firestone Complete Auto Care - Tires Near Me - National City, California

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I came in for an oil change and ended up paying almost $500 because they said the drain plug was stripped. I have been coming here a few years. All my oil changes have been here. I was never told a problem with the drain plug. So now they have to replace the oil pan. I think they stripped it but of course I can't prove it. So they screwed me. Oh, and they "helped" me to bring the price down. First they wanted $800. I paid almost $500 for what should have been a $40 oil change. read more

Needed my brakes checked because of the noise. I left my car and the guys called me to let me know what was needed. He tried to help find a discount and was able to find one to help out. He was even able to hook me up with an oil change. Always had doubt about coming here from what others say but it was for another Firestone. Will be back definitely read more

I brought my truck in for bouncing coming from the right front tire. The manager recommended an alignment. The bouncing was still present but not as bad as before. I embarked on a long road trip for spring break and ended barely making it to my destination. Took my truck to a mechanic and they noticed a missing bolt to the front strut. I decided to replace both bolts to be on the safe side. The truck pulls to the right and still bounces but now worse than originally. I take the truck to a mechanic and he noticed that there were no signs of an alignment and the strut had shifted off the bushing rubbing against the 4X4 drive shaft. Today I went in to ask the manager to make things right but instead he chose to joke about the assessment made by the mechanic and insisted the tech that did my alignment would not overlook something like that and pursued an explanation for the incident "You must have hit a pothole during your trip". Upon seeing NO empathy for ruining my road trip and spending an entire day at a autoshop waiting for repairs and replacement parts so I can drive back home safely. I spend today at an autoshop trying to obtain a second opinion, which the manager thought it was hilarious. I have to file a complaint with the bureau of Automotive repair, to see if others have filed similar complaints and so they can look into my matter for restitution for my losses and a refund for a lifetime alignment. read more

I'm a car guy and I'm pretty picky with where to take my car for certain jobs that i cannot do myself like alignments. I've brought one of my cars here to this location because it's much closer to home than going to santee(they have a lowered car friendly rack). Long story short, thank you Mario and Irwin for taking care of my needs. This store will have my business for all of my alignment needs. read more

Firestone Complete Auto Care - Tires Near Me - National City, California

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This shop has poor customer services, this is the third time here trying to get a car issues fixed and each time they(Firestone) say it's fixed when it's not. I would recommend if you are looking for car services please look elsewhere and don't waste your time or money. read more

Mechanics in this place totally doesn't know what they are doing! They tell you all this crop so they will charge you more! They mess up my car for simple oil changed! I was so mad! Never will I do business with them! Don't trust them! read more

Came here for the Memorial Day maintenance package, which includes an oil change, fuel system cleaner, and new wipers for $34. Great deal right? Nowhere on the site does it say what type of car or wipers will be excluded, but in the fine print it says there may be additional charge for certain types. Ok cool, I get to Firestone and they tell me they don't have the wipers I need at all, and a Hyundai Elantra requires special wipers??.. If I want they can order them, for $20 EACH wiper blade. The whole point of this package is that it's a great deal, but I'm now paying $34 for basically a plain old oil change. Which I could get for $12 elsewhere. Complete waste of time. ***Ill add an extra star because they were pretty fast, which I appreciate read more

Firestone Complete Auto Care - Tires Near Me - National City, California

I came at about 11:15 on a Sunday because I was concerned about one of my tires that hubby thought had a slow leak. They offer full services but appear to specialize in tires, so I thought it would be a good place to have them check it out and they said it was 19.99 to repair tires. The employee told me it would be two thirty before I could get my car back (turned out to be 2:15). I was a bit disappointed that it would take 3.25 hours to get this done, but I had some time on my hands and thought I could eat lunch and do some shopping. The waiting area was nice and had ample seating and a coffee maker. Would've been nicer if it actually had some coffee in it. Some water would be nice too. I liked the employee because he was helpful and when I didn't know the year of my car, cuz it's so old l try not to pay attention, anyhow he didn't roll his eyes or do anything to make me feel worse. I told him I don't care about that kind of stuff. He probably thought Women! , but he didn't show it in his face. Then when they didn't find anything wrong with the tire, he didn't charge me anything. I felt grateful and relieved because I don't want to get stuck with a flat tire or have to keep adding air. Still don't know why it loses air though. read more

Firestone Complete Auto Care - Tires Near Me - National City, California

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I came in to get the plastic under my car fixed after I parked too close to parking curb stop. They were able to finish an hour prior than promised and called it a "courtesy". I appreciate their kindness and would recommend them to anyone looking for repairs. read more

I was helped out of a real pinch today thanks to the team at this store. Jonathon was helpful over the phone, and Mario absolutely gave me the advice I needed. I had a short window of time to replace a tire before leaving town, and Mario made it happen. They work fast, hard, and diligently here. If you have any tire needs or just questions, this is the place to go! read more

Called waited 15 on the phone for a quote was quoted 130 drove to the store gave them keys and they told me the price was actually 230 and the guy on the phone was new. Weren't apologetic and told me if I didn't like the price I could do it my self no customer and if employees are not properly trained they shouldn't be giving quotes. Now I'm going home and they definitely lost multiple customers. I wouldn't recommend this place unless you want to pay over what you're quoted and be blamed for a lack of training read more

I would be very wary about this place. Very sketchy. Find a private-owned place instead that will not deceive you.

I used the Firestone app to make an appointment for an oil change and was pleased with the service. I'm realizing I may have been a bit spoiled by such a short wait at locations back in the day, because even with an appointment it took about an hour total. They began seeing my car about 15 minutes post arrival. Much better than the other Firestone location. I think I've found a new spot. Make sure you browse the app or online for coupons, and show it once you arrive for service, because for some reason it doesn't transfer over to their system although imputed when making the appointment. There's tons of stores and places in walking distance to grab a bite to eat or browse if you'd like to drop off and come back. I'll probably do that next time. I noticed this location is also open later on weekdays which is nice for those dropping by after work. read more

About a month ago we called around as we had a bad flat tire and we were in rental from Enterprise. Jaime to the rescue, he took our call 5 min. to closing as we were on vacation and needed to be at different locations at a time. He and the husband did much of the talking when we got to his branch. Let's just say he was a blessing to us, if he had not helped us it could've been really bad. Thank you sir for your excellent service!! read more

Firestone Complete Auto Care - Enterprise does not know what they're doing. Thank you Firestone for fixing this! - Tires Near Me - National City, California