Waited an hour for towing services. Called J&V company back for status. Turned out tow truck was…read morenever dispatched

Let me tell you, this man is amazing. We needed a tow from fort bliss to Far East side for our 2002…read moreGMC Sierra and he was able to find us and tow our truck fast and efficiently. He took great car of our truck and made sure it was secure. Fort bliss even gave him a bit of a hard time to get on post but once he showed them all the paperwork they were asking for he was able to get on without any issues. Great service, very communicative and was quick to give us initial estimate which was spot on. No hidden fees. We saved his number just in case we ever need him again. Great guy and great service.

Worst staff and service. I had a very disappointing experience with this shop. They kept my car for…read moresix weeks and no work was done at all. During that time I was given a loaner vehicle that was very old and in poor condition. I informed them three weeks in advance that the inspection sticker on the loaner car was about to expire. Despite several phone calls, no one seemed to know anything about it or take responsibility. Eventually I had to take time off work to get the loaner car inspected. Even more concerning, I continued to drive the loaner vehicle with an expired inspection sticker. After weeks of delays and poor communication, I finally decided to pick up my car and return their loaner. Overall, the lack of communication, responsibility, and customer service was extremely frustrating. Do not recommend at all.

Stay away from this company. They are predatory and will soon be reported to the state of Texas AG…read moreoffice for predatory behavior, including holding a car for over two months with little to no work done, engaging in unauthorized repairs and not releasing the car.

First off, their receptionist is the type of person who loves to irritate you with stupid…read morequestions. Either that, or I am giving her too much credit because she's actually just stupid. She invites possible customers over and does not schedule them or let anyone know to expect you after she assures you that she will. For having scriptures printed on their receipts, they are the most dishonest mechanics I have ever dealt with. I took my vehicle for a simple alignment. They charged me over $120. I get a call saying that the camber will be an additional 250+. I declined and told them to align it without the additional cost. They went out of their way to adjust the camber to an extreme degree. So much so that the front end was vibrating on the freeway after 60mph. You could actually see that the bottoms of the wheels were tucked inward about 2 inches. It has never been that way. The wheels were not straight at all. Instead of doing it right they sabotaged it to an extreme degree thinking I would come back and pay the ridiculous prices for a simple $89 alignment which should already include Camber, Caster, and Toe. Careful, they will sabotage your car if you don't agree to pay their outrageous prices. DISHONEST. Using bible scriptures on their quotes/receipts to try and convince you of their honesty. TRASH. I will tell EVERYONE I KNOW TO STAY AWAY. You have been warned.

Sam and Vanessa are the biggest blessing! This shop saved me from being stranded in El Paso after…read moremy water pump went out from a trip back to Houston from San Diego. My family and I were in a panic after this traumatic situation until we found Jays automotive! They ordered the parts and got it fixed all in the same day to get us back home. Excellent customer service excellent quality! If I could give 1000 stars I would. I could never thank them enough for going out of the way to save us! Thank you so much Jays automotive! Keep up the great work!

Excellent service and well priced. Driver was really friendly and arrived very fast. Would strongly…read morerecommend to family and friends if ever in need.

Howard from Family Towing Plus was very friendly and helpful. I needed my car towed across town and…read morehe was very prompt in his response and arrived on time , which was very important as I was on a tight schedule. He was very professional and I felt reassured that my car would show up on time at it's location. I highly recommend Howard and Family Towing Plus.

Medina Towing was everything you could hope for when you're stuck and need a tow…read more Friendly dispatcher and a well equipped, professional driver at a reasonable price. Recommended AAAA++++

Absolutely amazing service! From start to finish, they were fast, professional, and incredibly…read morehelpful. I've used towing services in El Paso before, but none come close to the level of care and efficiency this team provides. They went above and beyond to make a stressful situation easy to deal with. Without a doubt, this is the only towing service I will ever use again in El Paso. Highly recommended anyone in need for a tow use Medina Towing you won't regret it

Went into to fix a flat on my Car and the technician attended us quickly and came back to show us…read morethat the tire had no leak and explained that it may have been the valve leaking he repaired the problem and charged us 0 zero ! Awesome job!

Ask for Michael Garcia and you will not be let down. He is truly a customer centered sales person…read more We never felt pressured and he was patient and very knowledgeable. I am definitely going back for our next car.

I have a problem with the service department of this dealership. I was mailed a coupon that stated…read moreFox Lexus would do a Synthetic Oil Change for 39.99 (including all parts needed). I got to the dealership at the time I set up for this service, and an hour later they called me in to a service office and told me they were running behind but were starting on my vehicle at that time. An hour later, I got an invoice that said that the amount due was $56.73 - so much for "parts included." The invoice they gave me said regular oil (not synthetic, as promised) was used and a car wash was done also (however, the car had the same layer of dust on it that I came in with). My opinion of dealership service departments was verified - I don't plan on coming back...

I brought my Mom here for her scheduled appointment at 11:30am. We had to wait for 30 mins until…read moresomeone would take her car to do a complete service on it. They told us it would take 2 hours at the most. We went to have lunch and tried calling them to make sure the car was ready at 2:30. No one answered the phone and we tried several times. We decided to drive back to the dealership figuring the car was ready. When we arrived the told us that the car battery needs to be replaced. They never bothered to call to tell us. Here we are waiting again while they replace the battery, which they said would take another 45 mins. It's now been over 4 hours. My Mom has had 3 Lexuses in the past and has never had such terrible service. We are completely disgusted with the service here. If I could give this place no stars, I would.

Very reliable and friendly towing service. They went out of their way to help me when my vehicle…read morebroke down. Highly recommend for all your towing needs!!!