Staff treat us with disrespect. They hoard the toilet paper. They keep threatening to throw people…read moreout, which they do over the weekend. They don't serve a basic breakfast. And I got a infection on my foot from the shower is missing most of the tile in the shower and there's a dip that water stays.

The case managers that were there that actually did their jobs were Julie Thompson and Katie…read more(forgot her last name). It appears that Julie has retired as of 2021 and Katie left in 2016. The original shelter space and the shelter/drop in space on Sedgwick are both nice.

Case Workers are ok, Operater is ok, just staff that are really really bad at their jobs. Just to…read morepreface, they threatened to put me out for drinking water and there's a rule that states you can't knock on black doors, so someone in need gets pushed aside and threatened. They threaten pretty much breathing so, if you want food and shelter and hate breathing, this is the shelter for you. Edit: they are pretty much run by incompletent staff, and they are about as useless as space matter on planet earth. Making threats and acting like no one else is allowed to make any decision. No bathroom, no water, no food after a certain time, it's run like prison.

I volunteer on Saturday at The Night Ministry stuffing stockings for the homeless. This Non-Profit…read moreOrganization is amazing. I look forward to coming out to volunteer again at this awesome organization. The team was very organize and prepared to make sure everything was running smoothly. The volunteers watched a mini video on what the organization is about and how they go out on the streets to make sure the homeless is well loved. I was impress on how much they express their dedication and compassion to the homeless. This is the type of organization I would come out and dedicate my time and support.

My job gave us a day off to come and volunteer @ The GCFD. This was a great opportunity to support…read moreand help out those in needs. Everyone was friendly, helpful and productive. We all worked hard as a team to accomplish our goal of feeding over 2,700 families. This place is outstanding. Very clean and organized. I enjoyed lending my time for such an amazing and precious organization. I look forward to volunteering here again.

I was invited to volunteer for a team outing at this facility and I was surprised how beautiful…read morethis facility is exterior and internally. Plenty of parking and there is only one stall for EV charging. Inside you are greeted and checking-in is easy. They have you gather inside a locker area where you will have to put in small lockers your personal items before you get dressed appropriately. I was dressed in a plastic apron and gloves for onion packaging. This was a very fun event to help out. I would come back to volunteer again.

I was able to get a lot of things done , including purchasing the building to turn it into a single…read morefamily residence.

My name is Keshia Moaton. I have been employed with Bobby E. Wright and Healthcare Alternatives…read moreSystems for over 10 years serving our communities and supporting folks in need of housing support, substance Abuse Issues as well as MI. I also work with the Women'.s Justice Institute.. The point I am making is, I have always tried to make a difference helping others. I am system Impacted, I do struggle with a MI and I am in need of support myself! Just yesterday my employer (Bobby E. Wright) informed the employees that we will not be paid on October 31st due to financial hardships within the agency. This happened right before the first of the month when Rent is due! So, my friend and colleague Ms. Colette Payne who is the Director of the Women's Justice Institute told me about A Safe Haven having a Housing Program which is working in the same building as WJI. She explained to me the entire process, she sent me a list of acceptable documents that will be needed and she had Dyanna Winchester (WJI Employee)to escort me to the office down the hall. Dyanna Winchester gave my application to a woman named Amanda ??? who then looked up at me after reviewing all of my documents and stated "Now all you need is a crisis plan". I was confused at first, but being that I am a Certified Professional I said to her, What would that look like? Because clearly I am in crisis, if I had the answers and a plan why am I here? She went on to say " I can't submit your application without a plan as to how you will pay your rent next month". I said to her, I do not know, I am trying to work on getting this month paid so that I do not become HOMELESS AGAIN!!!!!! She said that I could bring her an Offer Letter!! I then stated for what, I am not looking for another job, I am currently employed, we are not getting paid! I provided the letter from the CEO of Bobby E. Wright along with a direct line so she could contact her. I also said to AMANDA, If I had a plan and knew what things would be looking like next month I would not need help! I also asked AMANDA Do she know for sure if she would be sitting in that chair next month submitting applications. Of course she could not answer me. She outright REFUSED to submit my application, she talked down to me as though this was my fault, also she never tried offering me other resources or anything like that. She refused to give me her supervisors name. She appeared racist and Bias to me!!! DO NOT TRUST A SAFE HAVEN EMPLOYEE AMANDA TO HELP YOU!!!!! WICKED , HEARTLESS, AND NO COMPASSION!!!!!!!!!

I'm writing this review on behalf of a Black woman I've been supporting through her housing crisis…read more What she experienced at Sarah's Circle is absolutely unacceptable, and as a white woman and advocate, I am disgusted and furious. This woman--my mentee who I've been working with--shared her experience with me, and I am alarmed and heartbroken. She walked over an hour in freezing temperatures seeking help during one of the most vulnerable moments of her life. Instead of receiving trauma-informed care, she was met with hostility, aggression, and what can only be described as racist behavior from your staff. She was yelled at, accused of being "argumentative" for simply asking questions, told she was "making the space unsafe" for self-advocating, and ultimately turned away after walking two hours round trip in the cold. Your staff refused to provide their names, made accusations about her recording them when she wasn't, and criminalized her for having legitimate safety and privacy concerns about intake procedures. As a white woman working in advocacy, I am telling you: DO BETTER. Women of color--particularly Black women--are already disproportionately affected by housing insecurity, systemic racism, and barriers to services. The LAST thing they need is to be treated with suspicion, aggression, and disrespect when seeking help. Your staff's behavior was inexcusable, and their complete lack of trauma-informed practice is dangerous. I will NEVER refer another client to Sarah's Circle. I will be actively discouraging other advocates, social workers, and community partners from doing so as well. Your organization claims to "help" vulnerable women, but you turned away someone who desperately needed support and made her feel criminalized for existing while Black. Your staff need immediate and extensive training on anti-racism, trauma-informed care, and basic human decency. This is disgraceful. Absolutely disgraceful.

Great place they really try and help you great place to be if you have nobody in your cornerread more

Bathrooms are clean, free laundry a plus. Management sucks, support staff sucks. There all clicked…read moreup n will violate tenant's privacy. The staff on the 1st floor are all black, every thing is gossip oriented. They keep copies of visitors id, I'm assuming for safety. I feel it's just really to over surveillance tenants n there guest. There are percs if you're just trynna get on your feet. They gonna put u through hell first tho.

I've been living here at Rebecca Johnson's apts going on 24 years!(I'm also proud to say it's the…read morelongest I've lived anywhere)I've made sooooo many loyal friends & staff here are very dedicated to making sure all us Tenants receive the most support & guidence for our futures!!!!!Miss Kay Graham!May I also add anyone seeing this we could really use your support!!!Thank you for your precious time!

A place where they find people furniture when they need it most. In 2025 they had their first bed…read morerace and they created beds on wheels and encourage people in the community to dress them up and it was a lot of fun to see the races with people dressed up. What a nice way to raise money and get donations for a great cause. We came to donate and get the cute TS for $25 each and they had a raffle. They pick up unwanted furniture and donate to those who need it.

**Horrible Virtual Appointment Experience with Chicago Furniture Bank**…read more I had a virtual appointment today with Chicago Furniture Bank to select furniture. My agency paid $450 for the service. Although I appreciate any help being offered to families in need, my experience today was very disappointing. After the appointment, I told them to cancel the delivery. Now I feel really bad that my agency may still have to pay a $100 cancellation fee. In my opinion, that feels very unfair. I was told I was approved for a furniture package, meaning a living room set, dining room set, beds, dressers, rugs, lamps, and household items. But what I saw during the virtual appointment and what I was actually allowed to choose from did not feel like a real furniture package at all. The lady doing the virtual appointment came late, was going extremely fast, and had a very nasty attitude. I felt rushed the entire time. There were a few items I saw that I wanted to ask about, but I was afraid to ask because of her attitude. Even my social worker looked highly disappointed, although she did not say anything. Most of what I saw on the video was the worker's feet, the floor, and her walking fast through the building. She was moving so quickly that it was hard to really see the furniture or ask questions. The way she acted during the appointment was horrible, especially knowing agencies are also present during these virtual and in-person appointments with their clients. Why would workers behave that way in front of the very agencies who are paying you to help their clients? That makes no sense and is just plain unprofessional. Most of the furniture had stains, scratches, and looked worn out. The furniture I saw was mismatched, scratched, worn out, and some items looked very beat up. I understand the furniture and merchandise are donated, but people who need help should still be treated with respect. Just because the items are donated does not mean families should be treated rudely, rushed through the process, or given items that are too damaged to use comfortably. It also did not make sense to me that there were things I could see during the virtual appointment, but I was not allowed to choose them simply because I was doing the appointment virtually. I was told during the virtual appointment that I could only get household items if I came in person. I saw pots, pans, and other household products, but she walked right past them on the video. If families are doing virtual appointments, they should still be allowed to choose basic household items, especially when they have a large household. I have a large household with mostly teenagers who are taller and bigger than me, but I was only allowed to choose one full-size or queen-size bed. I was told I could only get one queen or full-size mattress and box spring, and the rest had to be twin beds. That does not make sense for older teenagers because kids nowadays are often taller and weigh more than their parents. Families should be allowed to explain what size beds they actually need. I also saw nice chairs and just a few better-looking items, but I was not allowed to choose the nicer ones. Some of the merchandise looked so damaged and worn that I turned some items down. Since I turned some items down, I feel I should have been allowed to choose something else to replace them. Instead, I ended up picking old dressers, a scratched table, no TV stand, and not the right mattress. Honestly, my agency paid $450 for this, and I feel like I could have done better on my own by searching Craigslist, OfferUp, Facebook Marketplace, and local freebie groups. I have actually found like-new and even new living room sets, bedroom sets, and mattresses from sites like that before. A person could rent a truck for under $100 and pick up free furniture that is in way better condition. A lot of times, you can get new or like-new furniture for free or very cheap. The only problem is needing someone to pick it up and help move it. I would tell people to think carefully before using this service, especially if they are doing a virtual appointment. Compare your options first. There are free items online that may be in much better condition, and you may have more control over what you choose. The YouTube videos are misleading compared to what I experienced. Now I see why DCFS never wanted to refer me and my family here. They would rather pay thousands of dollars getting families new items than send them to a place where people are rushed, disrespected, and offered furniture that looks this worn out. All I can say is, if Chicago Furniture Bank does not change how they treat people and improve what they offer during virtual appointments, anyone who receives products from them may be very disappointed. I would discourage any agency from paying these high fees for their clients to receive terrible-looking furniture while being disrespected, mistreated, and rushed during a video appointment.

We celebrated my little cousin's sweet 16 party at this location…read more The staff were very helpful with attending to the party goers. Everyone that attended the party appeared to be well acquainted with the staff. Everyone was there and had a great time. I would definitely visit this establishment again in the future.

A positive impact center that promotes active, healthy lifestyle. Playing hoops here helps recenter…read morethe focus of neighborhood through community connection with their events, the court time and drive to equality.