1. Francis T Spataro Jr, DDS

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Troy, NY

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Francis T Spataro Jr, DDS

5.0 (5 reviews)
Closed • 8:00 am - 12:00 pm

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8 years ago

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13 years ago

Dr frank has been my dentist since I was a young tyke. Great "bedside" manner, great with kid patients. And the staff here is great as well.

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10 years ago

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East Hudson Oral & Maxilliofacial Surgery

East Hudson Oral & Maxilliofacial Surgery

1.7(10 reviews)
2.2 mi

I will start off saying I absolutely love the dentists here. They are wonderful. However, the…read morebilling office made my experience one of the most frustrating and annoying I have had with a professional office in years. I paid up front as they required before my surgery with the quote they received from my insurance company. I was reassured that it would be no problem and they would submit my two insurance forms - one primary insurance and a secondary insurance. After two and a half months I called the dental office to see what the status of my claims were. I couldn't believe that they had not been filed. It was suggested my insurance claim was "lost in the clearinghouse" and that another patient had to "wait almost a year to be reimbursed". (Funny, my regular dentist office never had this problem). I then called my primary insurance who said they never received a claim from East Oral. I called East Oral back a second time and she said she would resubmit my claim. Again, I waited another month and nothing so I called my insurance company again. They said they still had not received anything. Being so frustrated, I decided to fill out the dental claim myself. I had never done this before and I had to learn a lot fast about coding and procedures. Finally the claim I filed got put through and an adjustment was made. Now I had to learn had to submit a secondary insurance. In the end what I learned, was that I was charged for some procedures that could have been covered by my insurance - but they did not inform me of that before my surgery. Instead, they opted to do procedures that weren't covered. I didn't know the difference - I trusted the billing office to inform me of what my options were. Lesson learned - I will never assume that a practice will do what is best for the patient - as far a financial obligations go. This was bad enough - but when I had to have an unexpected surgery less than a month later - since no insurance had gone through due to neglect - I had the same procedures done again with the same frustrating results - no insurance claims and billed for services that weren't covered when my insurance would have covered a different procedure with the same results. Five stars for the dentist. Zero stars for the billing office.

I saw Dr. Smail for my wisdom tooth extraction a few weeks ago. Great experience after the surgery…read more Had a follow up a few weeks later and all was great. During the consultation, he told me everything that was going to happen during the surgery so that my nerves were at bay. The billing was done well and I was kept informed of everything that was going to happen at all times. Would highly recommend him for any type of major dental work!

Francis T Spataro Jr, DDS - cosmeticdentists - Updated October 2026

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