We were terribly disappointed , will not use them again and do not recommend them. We are new to town so we wanted to use a local framer. We wanted good professional advice and good craftsmanship for 3 prints and one needle point.
We were met by a wonderful sales job , beautiful setting , hours spent on how to matt, time spent on the details. The price was 3 times what we felt to be reasonable, but oh well. This was Oct 15th. We were told that they were busy and we would be contacted to pick up in 4 to 6 weeks. One of the items the needle point was a gift for Christmas. After Thanksgiving, as were 6 weeks out, we had heard nothing. The present made it, we were able to pick up the week prior to Christmas. 10 weeks for a small framing of a needle point child's name matted, another small print was also pick up at that time. 10 weeks after the initial order. We were told the other 2 would be done after Christmas. We contacted a few times with no response during the month of January. We then made a concerted effort: numerous contacts were made. We picked up the second on Feb 12 and the last one Feb 24th. Not once did Frameworks call us, in fact on one occasion I was told they didn't know anything and I would have to call back. Constantly hit a filled voice mail, could not leave a message. Beautiful Work , Worst customer service ever !!! Oh, by the way the response from one of the folks there was "We're only Human" You judge. read more