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    Frames by Ames

    5.0 (1 review)
    Open 10:00 am - 5:30 pm

    Frames by Ames Photos

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    16 years ago

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    The Main Frame

    The Main Frame

    (3 reviews)

    $$$

    Hertel Avenue, North Buffalo

    Came here to pick up a family piece that they reframed for us. It fell because it hung forever and…read morewith a piece of rope, not a proper metal wire. They reframed it in the same style frame (per request) and put newer better glass on it, the glass had broken as well. They gave us some special glass cleaner for it too. No windex for this piece. I don't know enough about pricing for this type of thing to comment, but I will say it costs to get things framed correctly. I can see coming back with other things that need framing. They also have works for same there. Many different styles. I liked some of it quite a bit. Parking in back or street meter parking on Hertel.

    No. We purchased a…read morelovely pastel from an auction, it's a stunning piece that we were quite proud of. We took it into The Main Frame to get it reframed. What an experience... The fellow who "took care" of us at drop in was outright rude. After a judgmental lecture about the piece being poorly mounted (um, that's why were here... to get it reframed) he went on to critique us that the artist--who for the record is a "real" artist, not a hack--didn't bother to use an acid free mat (um, yeah, it was framed 50 years ago... they didn't know much about acid free mats and paper then), he then went on to quite roughly break apart the frame before our very eyes. The back board (to which the work was mounted) was brutalized by him and a pair of pliers. The entire time he seemed put out, irritated, and frustrated and continued to make rude comments the whole time. Against my better judgement, we decided to let him reframe it. It came back--$150 later--with the back board still in rough shape (thanks to him, it was in good shape when we brought it in), not to mention the fact that he promised to "wrap" the back, which he didn't, looking like an IKEA frame job. The work is not centered, and moves under the frame. To be honest, I could look past the amateur frame job if his attitude was at least.... civil, but it wasn't, and because of that, I'd suggest that you pass on this place and find a professional framer or at least someone that is happy to have the business.

    Frame By Design

    Frame By Design

    (2 reviews)

    I am beyond disappointed with my recent experience at Frame by Design. I entrusted them with two…read moreone-of-a-kind blueprints created by my late father--pieces that were decades old and held immense sentimental value. Both were completely destroyed due to their incompetence. I had been a loyal customer for years under previous ownership, which is why I kept coming back. Unfortunately, this experience has made it clear that things have changed--and I will not be returning. The service was extremely slow. I brought the blueprints in just before Christmas 2024, and by early February, I had to call to check on the status. Only then was I told they were prepping for a move and would contact me shortly. When they did call me to tell me they were ready for pick up, I checked one and it seemed pretty good (a few bubbles in the mounting but tolerable). The other I didn't open until I got home and it was full of bubbles. These pieces should have never been allowed to leave the store in that condition. Bottom line: it's apparent that they are not well versed in using the heat application equipment process (used to secure the blueprint paper to the backing). This left air bubbles in the pieces and they then tried running them through the machine at a higher heat, which only made things worse. They blamed the paper, stating that it is not always guaranteed to eliminate wrinkles, however, having tried one 'sacrificial' blue print afterward as a test and using a higher heat, it produced a completely flat mount. In the end, I had to provide two different blueprints and change the mounting format entirely. The whole process dragged on for months. While they offered to refund the mounting service (approx. $100), the framing for both cost $1,000--plus, the original blueprints were completely destroyed, and I had to settle for different pieces to replace these. What makes this even worse is the complete lack of accountability. The salesperson I dealt with, Stormy, never once apologised or acknowledged the extent of the damage. For a business that handles irreplaceable items, this disregard for customers and their property is unacceptable. If you value your artwork or sentimental pieces, do not trust them with your items. K. Moore

    Since our last dealing with Frame by Design (FBD) it has undergone new ownership. I wanted to have…read more3 pictures reframed and was told there could be a supplier discount, there was also a setup fee which I was told to be $18. FBD was supposed to call the next morning to confirm this discount. This did not occur, and I followed up by phone call. "Stormy" the proprietor indicated that suppliers were not available until later in the week. She followed up with the discount information and stated that her employee did not offer $18 for the setup fee. Stormy was confrontational, aggressive and argumentative in her response. Better to take your business where the customer is respected and not stressed out! I wouldn't recommend this business to anyone.

    Frames by Ames - framing - Updated May 2026

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