I had shopped around for simple framing for a couple posters and had been disappointed at the cost until trying Frame Central. They had a nice package going for basic framing, definitely more reasonably priced than other places. The service was great. Their input was helpful. The framing job was done on time. And I really liked the finished product. Definitely as expected, and well worth the money. I would absolutely take future framing projects to them. No complaints at all. read more

I took a large, sentimental print to have it professionally framed, and they did a brilliant job. It was old and was going to be troublesome, but they figured out how to make it work and now my beautiful print finally hangs on my wall. Their service was impeccable, they were kind, and went above and beyond to make sure I was happy with the final result. Sincerely grateful for all of their professionalism. read more

Walked in today and was welcomed upon entry. I was interested in a framed print that was displayed through one of their windows. After they grabbed the artwork for me, I was able to create an account and even saved 15% off my first purchase! Woody was very helpful! My frame was wrapped up and they even gave me some complimentary hooks to hang my piece! Looking forward to framing the rest of my art pieces! Thanks again! read more

Frame Central - "The Kiss" - Framing Near Me - Portland, Oregon

We hope this review helps others prevent damage to their valuable art. We usually only write reviews when we're overwhelmed by amazing service. In this case, we were blindsided by extremely poor, confusing, and combative responses to a simple problem. Our experience with Pearl Frame Central started off with some frustration that was not their fault -- we took a really expensive print to be framed, and discovered when unrolling it that it had been completely ruined by the shipper. Bad luck, but the artist was super generous and willing to send us another one. We returned with the second print, and as precaution the artist had us take a video of them unrolling it, just to ensure that everything was handled with care. That's when things went wrong, and unfortunately why we have to recommend that you keep art of any value FAR away from this company. The print was unrolled by an employee who was super nice, but we noticed as soon as it was unrolled that the print had a noticeable scuff. We looked at it really closely and sent a picture to the artist, who told us the print was irrevocably damaged and shouldn't be framed. The employee told us that she wouldn't have framed it herself, it was too damaged. We're lucky that we took a video of the unrolling, since the video revealed that the scuff was very likely caused by her touching the surface of the print (see attached). Since we are not expert framers, we didn't know just how delicate digital prints are, and had put our trust in Frame Central to handle it with care. They didn't. We learned that one should NEVER touch the surface of a digital print, even with gloves. In retrospect it seems so obvious -- there was a white border around the print, and clearly that was the only part that should have been touched. But we figured it was just a mistake that they wouldn't make again if we gave them another shot. We sent an email explaining what happened. The artist was sending us a THIRD print, and absorbing the printing and shipping costs on his end. We were hoping that Frame Central could help him out by giving a discount on the frame, so we could pass it to the artist. And of course we hoped that they would unroll the third print without touching the surface (seems like a reasonable request for a frame shop). We've attached Frame Central's email responses, which we encourage you to read. The bottom line is that they stood by their practice of touching the surface of digital prints, blamed the artist for packaging the print improperly, and told us that in order to have them frame it, we would have to unroll it ourselves and sign a contract saying they weren't liable for any damage to the print. They did offer a discount, but there was no way we were going to have them frame it at this point. We called local galleries and other frame shops and learned that this wasn't common practice at all. In fact, Frame Central was not recommended by any of the galleries, which leads us to believe they are not trusted with high end art. We asked what it would take to file an insurance claim so they could compensate the artist, and Rocky, the VP of Retail and Marketing, replied saying that insurance wasn't an option (Natalee, the store manager, previously said it was). The scuff couldn't possibly have been caused by them, because, Rocky said, "The video shows clearly that the gloves touched many parts of the surface while unrolling". Kind of a weird way to argue that "To suggest that we improperly handled your print just isn't factual". All we were looking for was a professional framing job, and a small discount for the artist after a valuable print was ruined. We would have been customers for life. But Rocky told us: "That risk is not one that I am willing to take. I realize that my lack of willingness could ultimately cost us your business." read more

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I just got a piece of art framed here and it looks wonderful. I went with the museum glass because of all the natural light in my place. It's more expensive but worth it if you can do it. The employees were super helpful as well. read more

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What they have working for them is the number of options they have in various sizes and materials/colors .I have often been to this store and loved the high quality framing works on display . Lots of great frames with pictures are also up for purchase. Custom framing is their specialty and they have a plethora of options for frames and mats etc. The lady at the store was extremely helpful , when I showed her what I had in mind for my art piece and recommended various designs and even tested them out for me . They are slightly over priced but the quality of work is great . read more

Fuck yall. Tried to charge me 15 smacks to put a standard size print in a standard size frame. Absolutely not. The man who was assisting was only helpful for measuring the prints we brought in. Cheap shit frames for 53.00, plastic bullshit. Went to a hit different frame shop on SE side called Framing Resource, find your business there, says appointment only, but walked in and got a dope frame cause the gentleman in there was very considerate and helpful! I do not recommend wasting your time at frame central. You will leave with a big frown on your face . read more

While I don't really have anything to compare the prices to, I love the tiered pricing structure: DIY (you buy the supplies, and do all the work in your home workshop), cut-and-carry (you choose the stuff, they cut it for you, you assemble it at home), assemble-it-yourself (you assemble the parts using their facilities and equipment), and full-service (you choose the mats and frames, with their expert guidance and assistance, and they do the rest). Great selection of supplies, creative and colorful frames, and extremely helpful, knowledgeable, friendly, and artistically educated staff. An enjoyable experience. read more

The staff here are wonderful. From the moment I walked in the door to picking up my order a few weeks later, I was unduly impressed by the fabulous people that work here and their excellent customer service skills. They're sincere and extremely knowledgeable when it comes to custom framing. I was so pleased with all 7 pieces I had framed that I'm returning soon to have a few more pictures expertly framed by them. Darcy was instrumental in helping me choose the perfect frames for my art. She instinctually knew what would work best for every piece. Did I mention that the store is wonderful. It has a great vibe and it's an enjoyable experience hanging out there amid all the great art hanging on the walls. Do not hesitate to have your custom framing done here. You will be so happy that you did! read more

Went in last week for readymade frames in standard sizes. Pitiful selection on the shelves, and was treated like I was a bother by staff. Immediately left and went to Framing Resource on the east side of town. Night and day difference in the level of customer care, price and selection. DONT waste your time here, you will leave sorely disappointed. read more

Are you kidding me? Dennis is AMAZING. Great service, prices, selection. Run, don't walk, to get your cherished images framed here. Parking at Whole Foods is easy (pop in and pick up din-din while you're there) and the finished product is sublime. I'll post pix of mine soon. read more

Man, I have so much trouble shelling out hundreds for a good framing job. But, I love my prints and cheaping out wouldn't do them justice. Each time I've visiting Frame Central I've been helped quickly and properly. They know their framing, in my opinion. They are also patient enough to work with you, while you decide how to perfectly frame your art. They also have a selection of pre-made frames that are decently priced, if you are lucky enough to have a standard sized print. There are a few prints to buy as well (some really cool old-time photos that I eye every time I visit). read more

I've had adequate framing here in the past. By adequate I mean quality that aligns with their prices. They've got very cheap prices and usually run promotions so it's a really affordable framing option. However, you're not going to want to get your favorite most expensive art framed here. You'll be disappointed. However, after today's experience, I've had enough of this place and I'm going to go elsewhere even if it costs more money. I'll explain. 1. Customer Service. This can be improved upon greatly. While they have never been outright rude or offensive to me, they certainly aren't cheerful. Again, it's merely adequate. 2. Quality. Well, it sucks. I've had 5 pieces custom framed. Usually I notice that the corners are not aligned (corners are cut at a 45 degree angle to fit together but here they're slightly off such that if you rub your fingers over it, it's not smooth). Today, my metal frame was so mis-aligned that the silver part under the black paint shone through, making it metallic and shiny. On a black frame, you'll notice it right away. I asked the saleslady to fix it and she proceeded to screw it more tightly together. But here's here I almost lost it. She said if that wouldn't work, she'd cover it up with a black marker. Excuse me? I'm not paying hundreds of dollars for a custom frame only to have you cover up your mistakes with a marker. 3. Consistency. The piece I went to pick up today was supposedly the exact same custom package of something I ordered several months ago. However, something didn't look right and when I explained what I was seeing, the lady said that sometimes they place spacers on their sides as opposed to upright. This resulted in something quite different from what I ordered previously. This kind of thing should be consistent especially when they found previous my order in their computer and I told them to do the same thing. Needless to say, I'm extremely disappointed. I've lived with their mistakes in the past because I didn't want to bother going back with my framed stuff to have it fixed. This time, having spent way too much money for mediocrity (actually, worse), I decided to speak up about what was wrong. They get two stars only because of how less expensive they are compared to other framing stores. Otherwise I'd give them only one. But I'm taking my business elsewhere, probably to Art Media. They have done a fabulous job in the past, although they are pricier. read more

Finding a frame store with lots of frames is not difficult. Finding a frame store with lots of frames and also with staff that has an "eye" and is loaded with suggestions and excited to work with art pieces that are precious to their customers ... this is far more difficult to find and the very qualities that Frame Central brings to every job. I was impressed by both Darcy and Ian who helped me on two pieces of art that needed to work together as a central focal point in my living room. The resulting pieces are absolutely fantastic in appearance and the quality is stunning. I recommend Frame Central highly. Best regards, Jane read more

I came here because I had a Living Social deal, and a print I had been meaning to frame. The sales associate was very helpful and friendly, and helped me select the best frame for it. Yes, it's a little pricey. However, you get what you pay for. read more

I bought a Groupon....big mistake! So I paid $35 for 100 Groupon. And still this little frame to put a paint by number picture in it, priced at $245, then remove the $100 for the coupon, which brough it down to $145 plus the $35 for the Groupon, The frame cost about $180!!! I felt it was a big rip! If I would have been smart, I should have bought a premade frame and had them mount it in there. There was no glass or plexi to raise the cost. I won't do this again. It was a foolish mistake on my part. Tgeir prces are very high. read more

We recently got a puzzle framed here and are very happy with the end result! Darcy helped us pick the perfect frame and glass. I highly recommend Frame Central for treasured items to be framed. Thank you for the help, Darcy. read more

I have to share my experience with Frame Central and the sales person Natalee Phelps. I went to another company that is closing its doors at the end of July. I have an artifact that I wanted framed in a special shadow box with depth. I was quoted an ungodly price even with the 60% discount. WHAT A JOKE. I took it to Frame Central and told Natalee the same ideas I wanted. She was so helpful and told me how to save money, she saved me $189.00 more than half by doing the same design that the other place quoted me. My artifact was amazing and she did a beautiful job. I can't tell you what a pleasure it was working with her. I highly recommend Bethany Frame Central for any framing you need done. I will be a returning customer for all my art work. Thanks Natalee and Frame Central. Deborah read more

This was my first experience of having art professionally framed. I had purchased two piece of art from local artists and I wanted something that complemented the art, not distracted from it. Darcy was absolutely amazing! So much creativity and intuitiveness. She really listened to my preferences and it felt like a true collaboration. The end result: two gorgeous pieces that are now hanging on my walls and enhancing my sense of home. Thanks! read more

Yikes! I brought in an 8x10 photo and my own frame, and just needed it mounted with a matte. How we came out with an $85 bill is beyond me. Way pricey. I guess that's what you gotta charge to make it in the framing business in downtown Portland... but yikes! read more

I was assisted by "Cat"- she was the perfect person for matting/framing my wedding photo. She acknowledged me right away, and had a pleasant demeanor even though the store was busy. Once I showed her my project, she made suggestions for matting, then allowed me to explore my own ideas with different color choices and textures. There was no pressure. Ultimately, I went with Cat's first choice- she has quite the eye for color, nailed it on the first try. She gave me a projected timeline for completion and used my coupon. The final outcome exceeded my expectations- photo looked absolutely beautiful. I highly recommend Frame Central, but I only if you can get Cat to help you. read more

I had a rush order and the store manager, Natalee Phelps was wonderful to work with. She thoughtfully and with exceptional taste figured out a pre-made frame and matting that worked well with the art, gave me choices and then assembled them the same day so that I could take it with me on a trip to my family the next day. And, all at a reasonable price. An excellent shopping experience. read more

Lately I have had a few pieces re-framed at Frame Central and not only are they FAST but they are nice, helpful and offer good solutions for framing. Cat (or Kat?) helped me last time I was in and she was extra great! read more

It is important that I recognize the team at Frame Central in the Pearl for their unbelievable customer service today. It's a busy Sunday at the store, and I needed individual service with DIY training for my picture frames. Despite the piles of work surrounding them (big piles! Everywhere! Hard to find a work surface!), the entire team acted as if I was the only customer in the store. Special kudos to Ian, who got my precious map frames ready for display in my new house in short order. They have won my business, and I will tell everyone I know about them. read more

Framing is always expensive, but Frame Central works with the customer to make finding a frame and cover as affordable as possible. The employees there are incredibly helpful and I did not feel at any point like I was being upsold. read more

I had a great experience with having two pieces framed here. Darcy is awesome! I would definitely recommend this place for custom framing. I'm so happy with the way the pieces look and the time she took to help me find the matting and frame that would look the best. read more

Went in with a groupon for $100 thinking I could get three pieces framed for around $400. Not the case each piece was $200. Luckily they have a discount program which saved me about $100. This place is very expensive but the service was decent and the finished product was nice. I think local companies might have more inexpensive options but def go in for a quote at least. read more

Dennis and Ian are artists! So friendly and focused on hearing what I like and want. I will never go anywhere else to get framing done.

I need some rather large posters framed. The staff were lovely in helping me price out custom vs ready made frames. Custom was out of my price range but they were just as gracious with the ready made frames. The help I received picking out the mat color was fantastic. This was my second visit and will be back. read more

Great frame shop! I had three concert posters done here. Quality and timeliness were amazing!

These folks really do a fantastic job treating the objects you bring them with respect and a critical designer's eye. How we look at art plays a huge part in how we experience it, and everything from color balance and scale, to style and glass reflectivity, were considered and discussed. Not the cheapest store, but if you believe you get what you pay for this is a good value. read more

I had several pieces that were damaged in transit. I was especially pleased with the results, and the staff's attention to detail. All was done quickly and professionally. When I picked up my order, I brought another piece that needed rewiring. They fixed it while I waited and didn't charge me for it. Excellent friendly service! read more

The man working Saturday was so rude - didn't even look up when I walked in. Acted put out to show frames, handled my artwork carelessly and when I told him I didn't see any frames that I thought would work he just walked away and went back to his computer. Worst customer service EVER! read more

This place is awesome! I am an artist and I have been framing all my sold prints and paintings at Frame Central on NW Davis. They are incredibly helpful and so friendly. I would recommend this place to anyone looking for nice, modern frames for a killer price, and great costumer service. read more

Great work on a huge art / museum frame for a painting. And amazing customer service. They even delivered the final artwork at my place.

Must give a BIG Shout-Out to Ian and team at Pearl Frame Central at 1238 NW Davis in PDX! He worked with me via telephone from Texas, to get the perfect photo framed and matted for my son who lives 3 blocks from their store. It was his Birthday gift and they helped me make it a really nice surprise for him! Thanks so much for a GREAT FINISHED Product & for working with me to make my son's Birthday gift... and day extra special! read more

I got my diploma framed here, and it was an excellent experience. I was shown many different frames, types of glass, and matting options. The customer service was very polite and professional, helping someone like me with no experience in this thing pick out a well designed framing. We settled in on something that was in my budget, and the work was carried out very quickly. I got my framing done within a day; quicker than I would have expected with the amount of work I saw happening there. The final product is,without doubt, the best framed item in my house! read more

Frame Central Pearl helped us out a ton. We currently have a show at the Architectural Heritage Center and Dennis helped us with framing and incentives at our opening night. Working with him was simple and great. Thank you so much!! read more

Super kind & helpful staff. I needed a framed print resized (frame & mat cut down) and they did a bang up job. Delivered right on time as promised, very high quality, and just good folks. Highly recommend. I'll be back! read more

All staff are very friendly and easy to talk to. I was so comfortable in there I could've easy hung out and started framing there myself. Competitive prices too! read more