Evelyn was beyond helpful through every step of the homebuying process - we cannot recommend her…read morehighly enough! She helped our bidding strategy, securing a contract quickly and recommended expert and trusted professionals to support home inspection. We're grateful to have found our forever home and wish that others can too by working with NestEgg Properties

Looking for a property manager, Evelyn responded, She was not very professional in her responses…read morecommunicating via email, maybe I caught her on a bad day, or its just how she is.... I took my business elsewhere

We rented from Bob Rubin through Arbor Properties for two years from 2007-2009. We had a great…read moreapartment in a quiet neighborhood in the old West side of town. We never had any complaints, and when something was required to have repairs it was done promptly and proficiently. Bob was professional and fair. We would recommend renting from him and his property management group.

Bob was by far the best landlord I've ever had--better than I could've ever imagined a landlord…read morecould be. From the first day when we met, when he picked me up on campus during my welcome weekend visit and drove me to a wide variety of his properties, I was impressed by his care and his desire to make sure I found a place to live where I was really happy. The apartment I rented was exceptionally well-maintained, and I lived there the entire 3 1/2 years I was in Ann Arbor. Every time I called Bob, he answered the phone. And anytime I needed a repair or regular maintenance, his warm and friendly staff (the wonderful Al and Tony), arrived within the hour. Whenever I called Bob, he asked how I was doing, and it took me a while to realize he was really asking and really wanted to know. And once, when I was horribly sick with the flu and I had to be on campus until 10 p.m. and I had a flight at 6 a.m. the next morning and my car was snowed in, I called Bob to tell him of my predicament and ask if he knew anyone I could call for help, and he sent over his crew to shovel me out, just out of kindness. I felt cared for and taken care of by the folks at Arbor Properties. I'll miss them, and I give them my highest recommendation.

I am writing this long overdue review for J Keller Properties. My partner and I have been with J…read moreKeller for almost a year now, and it was one of the best and luckiest decisions we made. We had previously been with another property management company for ~5 years, and we lost A LOT of money while with them. We are very trusting, but over time we couldn't trust them, as they're accounting was horrible. Hey couldn't understand the simplest of requests. They used antiquated systems, and we would get statements 1-2 months late. It was just horrible. We knew it was time to change, and to be honest we didn't think there would be a huge difference between management companies. We interviewed 5 places. One place has been in the business for a long time, but he was too arrogant, and the others were nice but didn't seem to do anything extremely special. We settled on one, not J Keller at first, and then Jon convinced us to just give his company a shot so we switched last minute. We were impressed by his motivation and professionalism. We can only thank Jon tremendously now for convincing us to go with him because for the first time in years we are in the black. He is honest, organized and uses updated technology for accounting. His team is excellent at communication, and we trust them 100%. We were at API t where we couldn't afford the losses we were taking when with the other management company, but we have now decided to keep the properties since with J Keller they are in excellent shape, and we finally have cash flow. You have to be crazy not to go with J Keller, and I say this after being a landlord for over 10 years and having worked in the Ann Arbor real estate business. I know who the other companies are, and J Keller is head and shoulders above them all.

I thought I had a signed lease before they told me the owners decided to back out of it last…read moreminute from signing their part of the contract. It left us scrambling last minute looking for a new place to live which is very stressful. Drew is a very nice guy and tried his best but I think next time they should button down their processes much better.

One star is generous…read more Our experience with Linda -- who, oddly enough, is a co-owner of the agency -- was beyond disappointing. We hired her to sell our late mother's home, during an already difficult and emotional time. Initially, she seemed compassionate and competent. But the moment we signed the contract, she vanished. We went weeks without communication. When we finally brought it up, she responded with an offensive and insensitive excuse that I won't repeat here out of basic respect -- something she clearly lacks. Even our late mother was disrespected in the process, both in her words and in her complete lack of empathy. At one point, Linda even confused our property with another client's -- her own buyer's specialist had to step in and correct her. That showed us how little attention or care she gave to our situation. Referring to our mother's belongings as "junk" was another degrading moment we'll never forget. Accessing the property became a struggle because she refused to give us access without a code -- and since she never answers her phone or shows up, that became a nightmare. All of the actual work fell on her buyer's specialist (who, to be clear, was the only professional one in this ordeal). Linda didn't even bother to attend the closing. Excuse after excuse, absence after absence. What hurts the most is that we were grieving and needed someone reliable and respectful. Instead, we were treated like an afterthought while she collected a commission check she barely lifted a finger to earn. If you want to be ignored, disrespected, and treated like a paycheck instead of a person, hire Linda. Otherwise -- for your sanity and dignity -- look elsewhere.

My wife and I sold our condo in Ann Arbor, and had a great experience with Linda. She helped us…read morestage and show our place, get offers quickly, and we had our winning offer within a couple weeks. She especially shined while guiding us through tricky negotiations. Not to mention, she has a great personality and was fun to work with. It was also nice to know that we were supporting a local business with our home sale. Whether buying or selling in Ann Arbor, I would highly recommend Trillium!

I have had a very difficult past couple of months when it comes to housing security, but one bright…read morehas been the care, humanity and help offered by Katie Chase. Katie stepped up when my assigned property manager left me out in the cold (literally). Not only did Katie take on someone else's duties, she met with me, gave me facetime, gave me her number and was accessible after hours and helped me find a solution in the interim and she will never understand how much that means because I cannot put it into words. The other property manager that was assigned to me should literally be directed to shadow Katie, and though you cannot teach certain things, I'm sure just a bit of her training will rub off on that manager's ability to meet people where they are. Keep up the great work Katie, Oxford should give you a promotion you need to be in leardership. Oxford seems to have a justified bad rap overall, but I truly appreciate you Katie! - NB

Where to start this company is by far the worst customer service in the world and again I have sent…read morethem messages through there website and sent emails to there email address and I have sent message on listing websites for renting apartment and they never respond back again to more questions I have about apartments I was looking at to rent. I have called multiple times and No one answers the phone. They are just so Disrespectful and they do not care and it shows in a lot of bad reviews I read about this company I would stay far away from this company

Let me first start by saying I have lived in community style living in many other major cities…read more Every place always has some opportunities. It's how the management company handles those situations that empowers you to renew or find an alternative option. I have lived at the Huron Flats for about three months now. From the tour to signing the lease ---everything here has been done well with care. Sarah Ready has been my contact at the management company. I had a few minute issues when I moved in and she addressed every issue immediately without hesitation. That is impressive! The maintenance team truly care about your happiness and will often follow up on request after complete to ensure you are satisfied. The people that work here make me feel valued and appreciated. After coming from a Singh property where they did not maintain their units or show compassion for their tenants this company is truly refreshing. I have been blown away constantly by the amount of care I receive. Honestly, I am very happy living here an having them as a property management company. I would highly recommend this company!

Unprofessional and very unresponsize, specifically after you've spent your money with them. You…read morewon't get an email back once, and when you go into their office to get answers because they won't respond to your emails, they'll give you so much attitude you'll think you were the parent to a teenager. Begging and pleading with you the reader not to waste time or money on these people.

I've lived at the Corner House apartments for 2 years now and I'd live here for another year if I…read morewasn't moving cities! The management has been great. Every time I've emailed with a repair request, it's been fixed within 1-2 days. CMB is very responsive. Another plus is that FedEx and UPS have keys to the outer apartment door, so even though there's no one around to sign for packages, they will leave them in the lobby or outside your door - very convenient! The building is fairly new and still feels nice. The carpet and furniture is "college friendly" - pretty nondescript, but in Ann Arbor it's hard to expect otherwise. One potential downside is that the rent seems to have been raised quite a bit. I renewed my lease at my initial rental price, but I think they're charging $200-300 more a unit now, which seems a bit overpriced for what they're providing. The tenants are mostly young college kids, so it can get a little rowdy, but I've rarely had trouble with noise. Sometimes on Saturday and Sunday mornings there's evidence of undergrads in the form of trash in the common areas, but it's always cleaned up quickly. Overall, I've really enjoyed my time here. The management is nice and responsive, and you do feel like they care about the building and tenants. And the location is great!

CMB used to be a good company but degraded significantly in recent years. Since they hired Jenny…read moreresponses have been unprofessional, snarky, and just plain rude. The buildings are old and moldy and the rent is high. Maintenance request are not handled in appropriate time frames and Michigan law is regularly ignored. Maintenance staff has even gone through personal belongings and eats resident's food which is extremely disturbing, an invasion of privacy, and leads me to not recommend college aged women live in these units. The heat is turned off before the winter is over which lead to inside temperatures of about 50-60 degrees. Additionally water will be turned off for up to 72 hours without much notice. The trash is also always overflowing as CMB outsources it management to high school students which regularly miss pickups. They are often cited by the city for this issue. Lastly there are only two laundry machines (and one of the two is usually out of service) for buildings of 15 units with multiple residents in each units which leads to confrontations among residents. Despite many emails these issues are not addressed. Overall I would recommend potential residents find another place to live.

My husband and I started working last year with Justin while searching for an investment property…read more We would highly recommend him! He is prompt, thorough, knowledgeable and professional. He's a great guy and we feel secure knowing he is inspecting our property acquisitions.

From the owner: Home inspection business covering Southern Michigan. Please visit our website to learn more about…read moreour services. We are a veteran owned and operated business.

I honestly don't understand how this place has such poor reviews. The only thing I can think of is…read morethat people are more likely to leave bad reviews than they are good ones. Or maybe there was past properties or past management that didn't run things as well as they do now. This company has always been super reasonable, friendly, and helpful with myself and other tenants the entire time I've rented through them. Maintenance has always been responsive. We had emergency maintenance issues at one point, and in addition to the company themselves coming to take a look, they would contact third party companies to resolve our issues as fast as possible. I recently secured a different unit for the fall and again, this company has been so accommodating to scheduling conflicts in regards to the showings and has been all around a joy to work with. As someone who's lived in the Ann Arbor area for years, I find it very refreshing to have a rental company that's so easy to work with. Highly recommend, don't let the negative reviews scare you away.

Where to start with this place and office staff, they are very unprofessional and have brutal…read morecustomer service and they also lie to there customers and you email them questions you have and they answer some and they come back 5 days later saying this is how the lease works, There full website does not say it, the staff never said anything in my questions I asked about the term of lease and did a live video tour with a staff person and he never said anything of it and I asked also. The place they showed me are a Dump and Gross looking and very Nasty also. This girl named Samatha is the biggest liar there and there are few others also, The guy that did the video tour and Annn I would stay far away from this place or any of there properties. I have reported them to the Michigan Housing Authorities & Michigan Attorney General & ADA of America. I was also Very Disrespected by the staff as a handicap/disabled person & Very Discriminated against as a handicap/disabled person and see why they have very poor rating and bad reviews

Purchase a Condo at Plymouth Landing, in May/2017, Association fee payment schedule for…read more 6 mouths came in a booklet with 1st bill due July 1st. next bill on Aug 1st and so on.Although paid according to schedule , this management came with late fee on my account and refuse to provide a rational explanation on why i get charged fees for respecting the payment schedule they establish them-self. This is horrible and i wonder how in the world this management got into the business of managing this nice condominium. Update: After the review was posted a team contacted me and waived fees , provide account update and explained the initial payment schedule initiated by a third party company wasn't accurate. Need a better account management team there. I had my security light bulb off and they promptly send a contractor to fix that. A+ on that end

I dealt with several management companies and Kramer Triad is hands down the worst. I have been…read moredealing with an issue wit them for over 6 months about late fees and they keep telling me I need to add correct dates but they never give me the dates I need to add.