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    Fox61

    5.0 (3 reviews)
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    Hartford Courant - The trash Hartford Courant throws in my driveway

    Hartford Courant

    1.2(114 reviews)
    0.0 miFrog Hollow

    The paper's fine. I'm more partial to my home town's flyer, seeing that's the only information I…read morecan't easily find online. Still, no complaints there. Where my patronage and respect is lost is the customer service. I was contacted about an outstanding balance about half a year after subscribing initially, for a year's subscription, mind you. They claimed I had renewed my subscription a few months earlier. I calmly informed them when I had subscribed and that I was willing to submit proof if necessary, but I would not pay the balance. They told me it would be removed and didn't say another word. Over the past two months I've been calling them back regularly on this matter, and although every single person has assured me the issue has been resolved, it in fact has not been. More recently I was contacted by a collections agency regarding the balance. I was furious, to say the least, and threatened legal action. Finally after a couple more calls I got through to a supervisor, and they seemed to handle the situation, as I finally have no balance at the agency either. I've also asked them to cancel my subscription, as I'm outside of the US this year. Apparently it has been, yet the paper still arrives, so I'm reasonably skeptical. The absolute incompetence of every single customer service representative I've spoken to is astounding. Don't get mixed up with these clowns. If you really love getting the paper, just pick it up at a gas station. If you have a subscription and run into the same situation as me, I wouldn't be as patient as I was with this. Go straight to the supervisor. They might be your only hope.

    the courant digital and customer service is absolutely the worst.First complaint was both times I…read morecontacted customer service,I could barely understand the person at the other end, and I am sure a great deal was lost in translation.I was unable to access the digital edition for 2 months but was charged every month for it, was never given an adjustment.I cancelled my account, and then shortly afterward jumped on a deal for the next year when they tried to get me back as a customer.The price is right, but I still have the same problem accessing the digital edition, although I gain access half the time, the other half of the time I am denied access. Their customer service is a joke and so is this newspaper.If they offer you a special introductory rate, cancel after the period expires.

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    Fox61 - massmedia - Updated May 2026

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