This is the only non-motel in the area, and you can tell they know it by the prices! They have gone…read morefrom an average of $120/night a few years ago to an all time high of $179/night when it is high demand. Which is crazy expensive for the area. They are a decent hotel, with a good breakfast, and they are clean and well kept up. Staff is very friendly and accomodating. The hotel can be noisy when it is full - they have a lot of sports teams staying there at times. The WIFI is not great - so bad in fact that my ipad didnt even recognise that it was even there. Since this is the only option in Napanee, there isnt much choice. But if the prices get any more expensive, I'll switch to Masterson's, which I have heard isnt too bad since their renovation.

Of all our Hilton stays, this felt the most not-up-to-standards. The staff are really nice though,…read moreespecially the young lady that worked the 3-11pm shift while we stayed there. There were issues with room cleanliness, quality of the supplies (bedding and towels), and noise. When we got into our room, we realized it was incredibly dusty. The TV, the counter, the beside tables, lamps... all coated in dust. The drawers hadn't been cleaned and there was still dirt from the last guests. The fridge still had a bottle of half drunk juice from the last stay and the shelves were sticky and had some food residue. The floor also had some dirt, small rocks from someone's shoes, and a dead bug we had to clean up. We were told theres been some complaints about the housekeeping standards and ....well... I can see why unfortunately. It also seems this hotel hasn't received updated bedding and towels for some time. The bed seemed somewhat clean, but the pillows seams were open so the feathers were just puffing out every time we lay down. I flipped it in the case so I wouldn't need to deal with it. Hilton pillows are usually the BEST but these were so flat and dull. I was really sad cause that's usually a highlight of a Hilton stay. I wish the corporate team would send this location some better, new pillows. The bathroom was clean, thank goodness, but the towels were super rough. They kindly gave us additional ones since we weren't given a floor towel and need an extra body one, but they were also really rough. Again, they sorely need new towels supplied. We were offered to switch into another room, but given that this was not a surprise to the front desk staff, we felt another room won't be much better and opted not to trouble her further for the night. She had no other staff with her so she was offering to clean the room herself. She was so sweet! Another thing is, we were woken up around 8am with kids running up and down the hall talking. We thought it was a neighbouring room and weren't sure why they were just hanging out in the hall. It was so noisy we couldn't sleep in, despite having planned for a relaxing morning. We realized that they were children of the staff. I really love that this hotel is providing employment for local parents, and ok with letting them bring kids along instead of having to find babysitters. But I don't think it's ok to let the kids wander all over the hotel. They were running around the breakfast area, going into the pantry space (which is where they prepare food), walking around the front desk looking at rooming information, and in and out of the rooms while staff were cleaning. That's not alright. There are guests trying to get some much needed rest. Again, I know for a small town, it's more relaxed sort of rules, and I really do love that they let staff bring kids to their shifts to help avoid needing babysitters. They should just provide the kids with a quiet space to play or watch tv without disturbing the guests. They had a nice pool to swim in. The whirlpool was not working, but I've read a few reviews that it hasn't worked in the past. Breakfast was great to have available. Loved being able to make our own mini waffles, and they always had cereal, oatmeal, egg, and sausage options. There's juice and coffee/ tea too. They tend to leave the coffee and tea available all day too so that's a nice touch. Staff are really friendly here. There's not really any other hotels in the area so this is probably your best bet for a decent stay with breakfast included. Wifi was also great. We were in the middle area so not near any corners. Signal was nice and strong enough to even stream movies.

Price quite decent, location convenient (close to Highway 401), clean, and customer service quite…read moredecent. Was feeling too tired to keep driving for the night while driving home from Montreal, so pulled over in Napanee. Ended up finding this motel, and decided to give it a go. I called to ask how much their rate is, and to my surprise, it was $10 cheaper than all of the online reservation prices. M'lady and I proceeded to the motel, and got a room. The room we got was the last of its size based on what we were told, so it smelled of smoke (every other room seemed to be a smoking room), which was bearable. There was a microwave, mini fridge, and an LCD TV in the room. The room was clean, and all-in-all pretty comfortable. It wasn't very large, but I'm not complaining :-) I'd definitely say that for the price, the value of this room was through the roof. I'd definitely stay there again.

We pulled in late to Nappanee looking for a hotel. We saw Royal Nappanee hotel and just decided to…read morestop. The owner and his wife are very pleasant the rooms are inexpensive very clean and neat and tidy and fit the bill perfectly for us. I would recommend this hotel to anyone on a road trip it's conveniently located right off of Highway 41.The room has a bench on the outside where you can sit and relax. It's nice to know that hotels can be clean neat and tidy and the customer service was great.

My husband and I took my in-laws here for lunch during a PEC road trip. Wow were we impressed! The…read moreviews are world class- they have created such an incredible atmosphere at this place. The vibey music, the seating, the fresh and healthy food, the fire pits, the views, the lights on the trees- one could be forgiven for mistaking this for a trendy beach club somewhere on the coast of Croatia! Our waitress was so sweet and helpful as well. We will most definitely be back if we find ourselves in Wellington again! Oh, and everything was delicious- you cannot go wrong with anything on this menu!

The best part of this restaurant is the view. The patio overlooking the water is stunning, and the…read moreswing delivers great Instagram worthy pics for the influencers out there. However, the food was just average, and the tuna tartare was below average. It's definitely overpriced for the quality of food.

When i booked this Hotel they mentioned that they were renovating each room and that they were…read morealmost finished. They only had to replace the shingles on the roof of the old section of the hotel...not the Brand new section of the hotel. I have to say the new rooms are absolutely the BEST. We were lucky enough to be the very first guest in the New Rooms above the office. We had the BEST Sleep ever... Here is some information about Masterson's. Newly remodeled Rooms FREE Continental Breakfast FREE High Speed Internet and Local Calls FREE Satellite with Flat Panel TV's (200 plus Channels) Business Services All Rooms with Microwave and Fridge Kitchenette Rooms Handicap Facilities 24 hour Restaurant ( across the Road... Denny's) www.mastersonsmotel.com (613) 354-9392

Love, Love, Love. Loved the accommodations. Very clean, beatifully restored. Great location…read more. Hosts were so friendly. Have never stayed at a B&B before. The bar has been set very high. Will definitely be back.

Very quiet. Comfortable setting. Convenient location. Walking distance to river front…read more Nice owners.

Thank you, Trevor for making my birthday getaway more than exceed my expectations. Black River…read moreRetreat was everything and more for my husband and me. It's funny how you can feel a "vibe" of a place as soon as you walk in. No word of a lie, almost immediately we could feel the love that you put into BRR as well as the love from all those that stayed before us. We felt very much welcomed and at home and it's because you do everything you can to make it that way. Everything about Black River Retreat was a joy but I do need to emphasize Trevor's cooking. OMG. SO. GOOD!  The food was amazing in both looks and taste and our yummy meals *both a hearty breakfast and a gourmet dinner each day/night* were the icing to our cake of our two nightsq. My husband and I can highly recommend both the medallions of pork and cedar planked salmon but given Trevor's talent his Cornish game hen should be delicious as well! Our suite was spacious and beautiful with a queen-sized log bed covered in luxurious blankets, a cozy sitting room with a beautiful fireplace as well as a small fridge, microwave and keurig machine. Bathroom is shower only but  beautifully done (I particularly loved the ceiling rainfall/showerhead option!) Everything about Black River Retreat is truly about getting away, turning everything off and reconnecting with your spouse/partner/significant other. It was wonderful being present and concentrating on each other, whether it was watching a movie or playing a board game in the upstairs lounge/games room--complete with poker table and dartboard!--or in the dining room talking and eating one of the sumptuous meals or walking around this scenic and peaceful property or just enjoying the outdoor hot tub that was literally a few steps from our private entrance, my husband and I felt very fortunate to have found this place. Pros: See above. And fyi if you break out in a rash at the thought of turning all electronics off, don't worry there's free wifi as well as the ability to play your music. The biggest plus is the owner/general contractor/chef of Black River Retreat, Trevor. He is the perfect host, respecting our privacy and discretely working behind the scenes so we could have a truly romantic time and yet was on call for us if we needed something. Cons: My husband and I did sleep fine but we do prefer a slightly firmer mattress. Also we couldn't figure out how to turn off all the 'romantic lighting' i.e. the trees in the bedroom when we finally wanted to sleep. But truthfully those things I can live with given all the plusses. For anyone hesitating for whatever reason about going to Black River Retreat--especially if it's about the cost--is to book ASAP.  It may sound cliche but my husband and I thought it was worth every penny. Hoping to return and experience the place in early summer but we've already booked for next year during the beautiful fall colours! Again thank you Trevor! Warm Regards, Jacqui

From Start to Finish, I wish I could rate this above 5 stars, it is truly an exceptional…read moreexperience. The retreat is beautiful, with a warm, rustic, cabin-like feel, the ambiance truly makes for a romantic getaway. The outdoor space was breathtaking, with a trail along the water, and 2 outdoor fire-pits, there are lots of chairs and areas to sit (weather dependent of course). The outdoor hot-tub area is serene and very relaxing, it overlooks the outdoor space so I'm sure it's very cute in the summer with all of the candles lit and string lighting on. The food served was truly 10/10, perfect portion sizes, delicious creations, and all beautifully presented. The entire experience was made extra special by all of the small details, from smore's set-ups with the perfectly trimmed stick (to roast the marshmallow on), to the whiskey and cigar bar upstairs (perfect little surprise space too), to the locked in love chain, the candles spread out throughout the resort, to the ready to light fireplaces (3 total), the photo posted online do not do the location justice even, Highly Recommended for any couple looking for a romantic getaway! Trevor really out did himself!

Nice hotel if you're in Napanee. We're in a comfy room facing the 402 so there's a little sound…read morefrom the highway and the dawn peaks in a little enthusiastically. Seriously, hotels need better blinds. Let me sleep in a bit! The breakfast is nice. I made an egg McMuffin and had some beans and pancakes.

Despite the positive reviews, my stay was deeply disappointing and, frankly, discriminatory…read more When I arrived, I waited at the front desk for several minutes, assuming the staff were assisting another guest. After hearing laughter coming from the back office, I rang the bell. A woman came out, apologized, and mentioned she had been watching Facebook reels. I decided to overlook it and proceeded with check-in. Once in my room, I removed my shoes and immediately noticed the floor was dirty--there were dead bugs and a wad of hair. After a long day of travel, I was in pain and too exhausted to request a room change, so I cleaned it myself and tried to rest. Unfortunately, that was impossible due to constant footsteps and doors opening and closing throughout the night. The next morning, at 11:08 a.m., I was abruptly woken by aggressive knocking. The front desk associate, named Deb, informed me that I was past checkout and needed to leave immediately. I apologized, explained that I'd slept poorly, and began packing right away. I went downstairs to check out. At that time, Deb informed me she had noticed a dog wasn't charged for my stay and had gone ahead and added a $20 dog fee to my card. I asked multiple times whether the property charges for service dogs, and each time I was told yes. When I clarified that my dog is a working service animal, the staff member demanded to see "proof of disability"--which is illegal under the ADA. When I calmly pointed this out, she grew frustrated and said, "If I don't charge you for the dog, I'll charge you a $40 late checkout fee." I tried to explain my concerns and showed timestamped photos of the dirty room. Rather than addressing the issue, she accused me of lying and claimed the photos weren't from their property. Despite clear evidence, she refused to acknowledge the truth and continued to call me a liar. This was one of the most unprofessional and disrespectful experiences I've ever encountered. No guest--especially one with a disability--should be treated this way. Guests deserve to know that this property fails to meet basic standards of cleanliness, honesty, and lawful, respectful treatment of travelers with disabilities.

My friend and I were having a girls weekend in Picton and made dinner reservations here. We had…read moreprivate dining on their screened in porch. We both had the 3 course meal and it was fabulous! We are from NY and Chicago and the service and food are just as good! The service was amazing and the food and attention to detail was just as good! We would definitely be back and would love to stay there next time!

This is probably THE BEST restaurant in Prince Edward County, and for an area chalk-full of foodies…read moreand fine eating establishments, that's saying a lot!!! Michael Sullivan, formerly a chef at some of Toronto's finest restaurants (Auberge de Pommier, etc) now makes his culinary magic at the Merrill...and you'd be a fool to visit the County and not enjoy this romantic little dining room, wonderful service and truly spectacular cuisine. Consistently excellent. A must!