Dr. Saab is the most caring and compassionate doctor I have ever seen. She is very thorough and she…read moredoes not rush your appointment along. I would highly recommend Dr. Saab if you are looking for a new doctor

I have never been compelled to write a review until my experience at this office. My regular…read morePhysician is retiring so I decided to branch out and find a new doctor. I had seen the negative reviews for this office but decided to give it a chance thinking maybe they'd addressed some of the concerns from previous patients. I should have trusted the reviews. I was truly appalled by the hideous attitudes of a majority of the staff members at this office (doctors aside). The women at the front desk spoke with a rude tone and volume to every person who checked in. Privacy and tact do not exist here. When asked to fill out a form, I was not clear on instructions and requested clarification. The response from the woman at the desk made it clear that I was an inconvenience to her. These same women are consistently chatting and having side conversations as if they don't notice you're even there. Clearly, patient care is not a priority here and the staff members are not trained or interviewed for appropriate customer service skills.

Three stars is the average between the totally condescending, patient-hostile front desk staff, and…read morethe high quality doctors. Perhaps the doctors are so busy that the staff attempts to drive away potential patients. Apparently, when a sick patient recently arrived for a scheduled appointment, the staff turned them away because they were sick (could be COVID you know, or not). Requesting that they at least talk to the doctor about their illness via teleconference during their scheduled appointment time, they were seemingly told NO, the doctor can't talk to you (too busy - even though the visit was scheduled?)! So... it seems you should only go to the doctor if you are feeling well... If you can brave the Soviet-style receptionists or somehow sneak past them, the rest is fine.

Five stars for the doctors. Zero stars for the staff (with a few individual exceptions for some…read morenice ones). Excellent doctors, and front desk staff are mostly ok, but when you call to speak with a nurse to get a prescription refill or because of an issue with a prescription? Be prepared for astonishingly awful customer service. I've had nurses who were utterly rude, condescending, and outright hostile when I had a simple question about a possible drug interaction, or just to ask the doctor for a different prescription because of a medical issue. Everyone understands that some medical staff / nurses become jaded and cynical because of the types of drugs that people abuse (which is also not acceptable), but I'm talking about *routine prescriptions* here, like statins and antibiotics. It's appalling how shoddy their listening skills and interpersonal skills are. They are sorely lacking in manners and do not listen. If I didn't like my doctor so much, I would go elsewhere because of the rudeness of the staff. Here's hoping that the doctors and managers weed out the rude staff members and keep the good ones. I avoid calling there because I don't want to deal with them. What a shame.

I was admitted through the ER because my cough from COVID was so hard it caused badly bruised right…read moreside ribs and lots of pain. I had a room in the part of the hospital that is being upgraded. It didn't even have a chair and I finally had to ask my doctor to get one in because of my back hurting so bad from laying down since I have hardware in it. What got to me was how uncaring some of the staff were, especially the night nurses. One even yelled at me and my roommate. I didn't even get a menu until the 2nd day when the really kind and professional nurse was on duty. I was told they didn't have heated blankets but he got me 2. I had to call multiple times just for a glass of ice until that day nurse. While they have a good selection of choices on the menu, when I was so nauseous, I had a hard time finding anything. I even had a gew meals ordered for me by the staff who didn't give me a menu. I excepted better.

Unable to walk due to extreme pain in leg; went to the urgent care in Farmington had some testing…read morewas pregnant and referred to Beaumont/Botsford hospital and had a hysterectomy based off of the diagnosis of a dvt in my leg. Now I'm stressed and depressed from not only continuing my pregnancy but also not able to ever have children again. Have yet to receive proper care treatment plan from this experience. Future jobs are not honoring my diagnosis as a disability. Although I am a healthcare professional and a former employee. Now the doctors are saying I can't work in my profession and i believe I am being retaliated against. This was the best experience I ever had at a hospital; phsyc. And then later referred to Royal oak. And now my family is under attack.

It would be 0 if I had the option. This office and Dr. Powers has put my fiance through hell. They…read morewill not answer their phone. They aren't in the office when he goes in and now my fiance has been off of his treatment for a month. He does not care about his patients or their well being. Do not go see this so called doctor unless you'd like to experience some more stress on top life already.

Dr Powers is pretentious and full of himself. He refuses to listen to patients and their concerns…read more He is a danger to the trans community insisting that trans people are not really trans and instead are experiencing an existing hormone imbalance that he can cure. He insists that NSAIDs are perfect for pain management and don't have side effects even if patients report otherwise. In addition, he is rude and brusque and ablest. No one should see him.

friendly and personable doctors…read more Some issues with front desk. overall happy with experience.

They really care about you as a patient here. I've never been really a fan of doctors, but they…read morealways treat me like family. I love the atmosphere and I appreciate how they treat my concerns with importance. I never have trouble refilling and requesting medication. They are very professional and I love having them on my healthcare team.

During the omicron pandemic I had a sore throat with no COVID symptoms. I tried 3 urgent care…read morecenters and for various reasons could not be seen in a reasonable amount of time at any of them. As a last resort I called Livonia Family Medicine Associates since my PCP Dr Bradley works there. I called at 1PM, was seen via video visit at 3:30, and at 5:30 arrived home with my antibiotic script in hand. Five days of pills later, I was cured. My urgent care experience was terrible and unacceptable but my Livonia Family experience made me well. And my office visits have been fine as well. Thumbs way up for this place!

Would not recommend! Terrible! My whole family goes to this practice. My former husband and his…read morefamily have been going here for years. After my divorce, my son stayed on his father's insurance. There was a balance on my son's account that I wasn't aware of until I tried to make an appointment. I was then informed that his account was in collections and I could not make an appointment for him. I was already scheduled for an appointment the following week and after speaking with his father informed him of the situation and that I would pay the bill at my appointment. I get to my appointment and settle the bill. AFTER making the payment, I was informed that they would no longer see him because the account went into collections. His father reached out to the office manager and found out that they were sending notices to his former address. They still refused to see my son who has been going here since he was a baby over a bill for $114. They need to rethink their policy especially in situations with blended families. I got no notice that my son's account was past due. Saying highly disappointed is an understatement. I will be looking for a new provider for myself and my sons.

Dr.K. Sheikh is a wonderful doctor and a better man that cares for his patients. He calls to see…read morehow you are doing and will what it takes to make sure you have what you need to be health

I was referred to Dr. Rebock by my primary care physician for consultation about an inguinal hernia…read morerepair. I had a really bad one quite large. I wanted somebody closer to home and with years of experience. I made the appointment, read some reviews (all good) and met Dr. Rebock. Great personality, wonderful man, I knew I'd be in excellent hands. And it turns out, we have a mutual friend, another physician with whom he did his residency! Small world. Set up the surgery date with the front office, also excellent and friendly folks, and on June 25 went under the knife (open hernia repair). Too many people to name, but nurses, technicians, anesthesiologist, all were great pre and post op. I'm still on my way to recovery as this one was a mess, but next time I need surgery, and if it's within his realm, Dr. Rebock is where I'll go.

I am one of those people who really like to research medical ailments to a fault. I am also the…read moretype of person that does not like surgery and worries due to not being in control; however, having gone to Dr. Rebock I assure you that you are in good hands. He came highly recommended by my family doctor and then when someone who works at Botsford, they too said he was awesome and a top notch doctor. I had inguinal hernia surgery. The appointments before hand were pretty quick. Parking was not an issue and he did a great job of calming my nerves about it. He told me all of my options and made recommendations on which one he would do based off of my concerns. The day after surgery I walked for a mile. The next week I was ahead of schedule and probably getting a little bit too far ahead of myself. I really pushed his work to the max and it held up perfectly. 2 months later I was playing baseball (which obviously relies on twisting the abdomen) and a year and a half later it has not reoccurred. He gives you a good time line as far as what to expect and when you can do certain activities.

I was never able to see Dr. Stern because of the office staff!…read more I was referred to Dr. Stern by my Cardiologist, Dr. David. I made a new patient appt. (even though I called and begged to be seen earlier, because of specific symptoms I was experiencing, I was told NO and the appt. took over a month to obtain. One week before the appt. I received a phone call from Christine, she said she needed insurance info I told her that I did not have my card but I told her who my insurance company was, the type of insurance it was and my employer's name (based on numerous experiences, throughout my ENTIRE LIFE this is all that's needed to find out a person's insurance info) She said that she could not find me in the computer, I said to CALL she said NO she would not call. I asked to talk to the Office Manager, but I got someone in billing, Donna - same thing with her, and then (after I got very upset at the despicable patient relations) I was told that I'm not welcome as a patient if I didn't do the legwork myself and get my insurance info. I was also told that even if I did provide my insurance info over the phone I had to physically bring the card in to the office so they could verify it. Never in my life have I had issues like this. I would gladly provide my card if I had it, but I know that in instances when a patient does not have the info, that it is the billing/administrative staff's job to find it out. They flat out refused! I can't understand if it's because they are lazy or if it's because they hate their jobs. I would give the office staff there 0 stars if I could. I never saw the Doctor. I'm complaining to Beaumont Patient Relations and hoping I can even complain to the State Medical Board about the administrative staff here. I will certainly let my cardiologist know that he shouldn't refer patients based solely upon the office staff.

This review is from the perspective of a new patient. I needed to find a doctor and picked Dr…read more Fitzgibbons based on reviews on other websites. She is part of the infinity primary care system. I really like Dr. Fitzgibbons. For my primary appointment, she spent a good 45 minutes with me, and I had some pretty strong concerns that she spent time talking to me about. She is extremely friendly and approachable. The office is busy. If you get an afternoon appointment, you may be waiting for a bit past your appointment time. There are many doctors there, so if you have to come in for something and Dr. Fitzgibbons is full, you can see someone else (her hours, btw, are Monday and Wednesday 9-5 and Thursday 9-12). So far I've been extremely pleased with the attention and care I have received there. They also have an email system set up so you can communicate with your doctor by email, which I like a lot since you can play a lot of phone tag with doctors normally.

Dr. Fitzgibbons has been my doctor for many, many years. She has also been the doctor for my…read morechildren since they were born. She always takes the time to listen and hear any concerns you may have. She really cares about her patients. Ihave friends that normally may get 1 or 2 minutes with their doctor during a visit, I never have this problem with Dr. Fitzgibbons. I could not be happier with all she has done for my and my family!!!!