**AN UNSAFE AND UNHYGIENIC PLACE TO PRACTICE FITNESS AND WELL BEING**
Men's Toilets (upstairs and downstairs)
I have recently joined this gym and I am extremely concerned about the hygiene of Fox Hollies Leisure Centre.
The male toilets, specifically the ones upstairs next to the gym, have not been cleaned since I started my membership 3 months ago.
The toilet bowls have heavy faeces stains stuck to the actual bowl which have not been cleaned nor sanitised in months.
The urinals are in worse condition as they have no urinal balls/cakes in them which means they actually smell of stale urine. The urinals have yellow stains indicating that they have not been cleaned or sanitised regularly for a significant period of time.
Ironically there is a notice above the sinks which states that the Leisure Centre cleans and disinfects the toilets regularly and that customers should contact them if this is not the case.
Next, the sinks have not been cleaned in months and are stained dark brown with grime. The mirrors are dusty and stained with greasy marks.
The air freshener in the toilets does not work so the whole room truly reeks of stale urine.
As a parent I am extremely troubled that a leisure centre, a place of health, fitness and wellness is so unsanitary.
I will be uploading images soon and will also be contacting Birmingham City council and various watchdog associations and of course the local government about these acute health and hygiene issues at a public leisure facility.
Staff and Front Reception
There is a wide variety of staff from all backgrounds and ages which is really nice to see as Birmingham is a multicultural city. Unfortunately the staff who are at the front reception desk are mostly rude, dismissive and unhelpful. This is certainly true of the more mature members of leisure centre staff. As a customer who brings their entire family to this leisure centre to improve their health and well being, I am exceptionally disappointed that the majority of the staff on the front desk look so unhappy, talk with such disdain, don't say please when asking you to scan and generally really give off a negative air. Personally I really do not like to ask the Fox Hollies Leisure Centre staff questions even though it is part of their job to answer them. Instead I ask other gym goers who are much more positive and significantly more helpful.
Parking
There are usually plenty of parking spaces, however one major point of concern is that the car park is continually used by driving schools and driving instructors to teach their students parking skills. This has led to my car and that of other leisure centre customers being scratched and severely dented when we return to our vehicles after a fitness class or session at the gym.
Also walking around the car park is hazardous as I have nearly been backed into, and run over by learner student drivers doing their maneuvers. The car park belongs to the Fox Hollies Leisure Centre and is only to be used by people who are using the leisure centres' facilities. There should be a policy in place, including a car park security guard which enforces this.
Security
I have been witness to a few occasions in the gym where there have been physical instances of assault between specific gym goers. This has made me and many other gym users feel unsafe and indeed frightened to use the gym. I feel that there should be adequate security to protect members of the public at all times, who use the gym and that those who cause arguments, who are abusive or cause physical harm should be banned and the police called to remove them and bring forward charges.
All of these above issues are far from being minor in nature and should be addressed as they certainly would not be accepted at any private gym or private health facility in the UK. read more