Recently upgraded the hubby's truck (We LOVE it!) and that came with refinancing. He went with FearLeaf as the provider because of the terms they offered compared to other options. Sad to say, this is turning out to be a mistake. We have had this loan for 3 months. Their online platform is abysmal. The user-interface and UX is outdated, very dysfunctional, and has so many weird loopholes that make it (coming from a broad who's generally unflappable and tech-savvy) the most unnecessarily and avoidable FRUSTRATING thing when you're just trying to GIVE THEM YOUR MONEY. Ha! Wild. Even connecting an external account (my personal bank account) to pay them was loaded with friction. Anyway... we've had to spend hours communicating with them and sending emails after they insisted (their mistake) that we didn't have insurance on file. Hubby called, sent in all the docs, did this AGAIN when they sent notices that our proof was insufficient (mind you... their mistake), and they added 6K to our loan for their own coverage. He had to escalate and argue with a woman, clearly very elderly, to have her just LOOK at the dates correctly on the paperwork we sent in (that they actually already had from the purchase at the dealer). LOL! Like... it was there the whole time. *dyingggggg* Meanwhile, our regular payment is due. Issue is.... I can't pay it... because it would only allow us to pay a specific amount that it pre-determined. Making a payment in whatever amount you desire is not an option. They wanted me to pay $1000 instead of my $700 payment because they'd tacked on their 6k addition. Yeah. No. Late fees also have to be paid SEPARATELY.... over the phone. And because we waited for them to correct the 6k issue, I got a late fee that I now can't pay unless I call them and go through their crappy IVR (automated system). Maybe Retired Rhonda (no offense to the Rhonda's out there!) has no issue spending 12 minutes paying her car payment over the phone every month.... but I'm not Rhonda. I Rockin'-and-Rollin Rose, gotta whole life going on and LOTS of line items on the bill sheet that also need attention. Ain't nobody got the time (except maybe Rhonda). Cherry on top was me learning this via a chat rep by the name of Shalonda moments ago. When I say there was no customer service, I mean.... it felt like AI but with NONE of the acknowledgement, emotive language, validation, apology, or assurance. Kinda creepy honestly. Like.... who's training these folks? I am not at ALL surprised by this after last month's experiences, but I think it IS time that I make sure other people are saved from this business and their sad state of online offerings and poor service (esp since this lack of UX signifies a lack of cyber-security in their platform). It's 2025, FourLeaf. Get it together. read more

*** Just looking at some of the other reviews: two 5* reviews are fake, since Fourleaf FCU does not do business outside of the Long Island area. This used to be a good credit union. But I can no longer give them a good review. They recently changed their mortgage provider and it is impossible to work with; you can't reach a human being on the phone. Their new mortgage web page has no useful information and doesn't show the payments you made, For their regular web site, you can't download your scheduled bill payments. Their savings rates are an embarrassment. When I use the chat, all I get is "Sorry for the inconvenience". Moving to another credit union now. read more

You don't have any of my information I constantly am bumped off my online banking and telling me I have to put a new bank passwords all kinds of stuff. I'm so freaking angry and upset with you people with this bank. It's more trouble than it's freaking worth already what the heck and now I can't get in touch with anybody I need to get in my account. read more

Great financial institution! Friendly and fast service. Many locations to visit although I do almost all my banking online. Competitive rates. read more

I had a great experience here today when opening a new account. I needed to have a document notarized and manager Fanny was very pleasant and able to assist me immediately. We discussed opening a youth account for my daughter and the benefits of the interest rates. I downloaded the mobile app and received my new debit card. They also gave a really cute orange umbrella and shopping bag as a welcome gift. I love a few things about this branch and union. They have drive thru banking for when you're in a rush. They have a coin counter that's functional ! They have security and employees that are competent. Most of all they have kind employees and a short wait unlike most for profit banks ( chase and TD). They are very organized here and I am now a happy member. read more

0 stars!! Crooks stole my money. Took my down payment and mortgage payments the last 10 months!! Now they say they have no account associated dirt my social?? How have I been getting mortgage taken out of my bank every month??? I have called weekly for 10 months. I will now be pursuing legal action!!!! read more

AT BETHPAGE FEDERAL CREDIT UNION YOUR FINANCIAL PRIVACY AND SECURITY ARE AT RISK. The customer service is great. But, Bethpage Federal Credit Union still doesn't have a secure portal or drop box to upload your financial documents. The loan processor at Bethpage seems to think that if you email your sensitive financial documents to her supervisor, then that's secure transmission. Bethpage Federal Credit Union is a hacker's paradise. Bethpage has assured me that it is "looking into setting-up a secure drop box." Looking into it? Every other financial institution in America has a secure portal or drop box to upload documents. If you send your financial documents to Bethpage via email, don't be surprised if your social security number and your credit gets compromised. Only a fool would send financial documents unencrypted via email. The irresponsibility to protect its customers' privacy and its document handling incompetence is simply stunning! read more

I love Bethpage FCU. I had accounts at Chase, Bank of America, TD Bank, Washington Mutual, Roslyn Savings Bank, Citizens Bank, Wells Fargo and Fleet Bank. Notice that some of the banks that I mentioned are not around anymore. That's because of poor customer service and / or poor management. Bethpage has always done right by me. I was able to get a Home Equity Line of Credit without any fees! Also when they came out with a lower rate I was able to refinance without any fees. Only $5 to open an account. I was late one time with a payment and they took back the late fee. I never have a problem with Bethpage. read more