This past Christmas (2016) I went in search of an automated carwash and made the mistake of stopping by what was then called Four Season's car wash. I drive a Chevy Tahoe with a bug guard on the front of the hood. I should say it used to have a bug guard. One trip through the wash and it was ripped right off. I know car washes typically treat aftermarket equipment as a "wash at your own risk" scenario, however a bug guard doesn't really change the vehicle's profile at all. It's also not something that I could have removed.
As if the property damage wasn't enough, the wash didn't even clean the truck all that well. I immediately brought the damage to their attention and was told that they'd "review the tapes" and get it back to me. I left my phone number with the understanding that they'd review the incident and call me. They never initiated contact. Over the next several months I repeatedly had to call and email to find out the status of my claim. I was given every excuse in the book why the owner couldn't call me, including everything from illness, vacation, marriage, and store inventory.
They continued to give me the runaround for months until they finally processed my claim. Rather than send me the check as I had requested, they sent it to a nearby Chevy dealer. Apparently they picked the dealer from one of the many repair estimates I had sent in, however they neglected to inform the dealer (or me) of their decision. Thankfully the dealership was able to find my check and I eventually got the bug shield repaired.
In summary, the wash left my truck dirty and the customer service left me frustrated and exhausted. read more