I just came from Playa De Carmen and Had stayed at the One Hotel there. That hotel was like a 2-3…read morestar hotel, but when I came here the ratings increased to a 5 star! This hotel is located Down town Cancun. Its newer and more nice than the one in Playa. It's super clean and neat. They had candy, sandwiches, and drinks up front. The lobby here was air conditioned. The computers were free to cruise on the net. Wifi and breakfast is free as well. The front desk staff spoke good English and were very welcoming. There's a tour desk there. There's a pool but no gym. I had a queen bed in my room. Its firm and ok to sleep on. The room key needs to be inserted in the slot to turn on electricity. The supply u with soap, shampoo, and liquid body wash. There's a blow dryer in the room. No safe however there is a safe with front desk that you can use. There's no refrigerator. Good lighting at night. My room was nice and bright during the day. The hotel is located near Galenia Hospital. It looks like its secluded and located in the middle of no where. Don't let that fool you. If you walk directly across there's a street. Walk one block and there's a plaza with a bunch of restaurants and even a Starbucks. It's like a 5 min walk. There's even a spa there, a salon, gym, etc. Las Americas and the casino is about a 15 to 20 min walk. I really enjoyed staying here... I would definitely recommend it to others.

Ok hotel for short stay. Staff not very happy looking. Maids dont clean rooms properly. They left…read moremy newspaper under my pillow. Remote on floor. Took my key that had ac on to keep my room fresh. I asked them to change my sheets on day 5 of my stay cause my bed had a stain from chips and they didnt do it. My towels were also stained and smelly. Bfast every morning here was same daily. They only alternated green and red salsa and egg style addition of a diff veggie daily. Watermelon was mushy and gross. And you cant drink alcoholic bevs inside your room. I thot that was private!?

We had dinner here. The drinks were light, the food was ok. But the view... priceless! We had the…read moreprosciutto (very good), nachos (ok), and guacamole (you can't go wrong with).

Everything about this hotel is amazing! Location- Great!…read morePrivate and perfect for a nice romantic getaway. Customers service- Perfect! Family owned and they care about their customers which is exactly what you look for. Price- Honestly a steal for all of the great things this hotel has to offer. Hotel- AMAZING! Everything is clean, updated and it offers some perfect views. We loved everything about the rooms, pool and private beach. I really have zero complaints about this hotel. They are very accommodating and will help guide you through the island as well, if you have any questions on where to go or what to eat. My fiancé and I have already agreed to visit this hotel as often as we can. Can't wait to come back!

When I Made the reservation I made a special request for an upper floor, away from the elevator, if…read morepossible. When I checked in I was given room 521. Got to the room and the door handle was broken, bed sheets were dirty, floors were greasy, used face mask in room from previous guest, room next to the elevator. so I went downstairs to request a new room, and was still placed was right next to the elevator. It's as if they purposely gave me a room next to the eludiste because I asked to be as far away from it as possible. New Room still subpar with stained towels and bedding, and Hair on pillows. Not what I am used to from ibis hotels that I have stayed at in the past. Very disappointed in the poor condition of this property. Cleaning standards are very subpar and lacking in maintenance. Definitely will avoid this location in the future.

Hotel Ibis is a very Affordable and Convenient place to stay in Cancun. Offering many different…read moreamenities and perks due to the nearby vicinity and to the Hotel Guest. As we unexpectedly had to stay another night in Cancun from the Airport we searched for a Reasonable, Clean, and Suitable Hotel in the area. Hotel Ibis fit the description! They offer Free Shuttle Service from the Airport to the Hotel. Check-In was Quick and Efficient. We were put into a Queen Room on the 6th Floor with a nice view of the Neighborhood. The Rooms are definitely on the smaller side but they are very clean and provide all of the basic necessities! Note- This Hotel Conserves Waste meaning you will only get 1 Towel for a 1 Bed Room. Also, Water Bottles need to be Purchased before settling into your Room for Drinking Purposes and Brushing Teeth. Our Room was equipped with a Queen Bed, TV, Full Bath, Quality Air Conditioning, and Free WiFi. Check-Out is at 12pm. On-Site you will find a Lobby Bar, Buffet with Meal Times, Ibis Kitchen you can Order from, Luggage Weight Machine, Shoe Shine Machine, PayPhones, Computer Lounge in the Lobby, Plus More. Connected in the same building there is Superama by Walmart (Grocery Store), a Connecting Restaurant, and ADO (Bus Shuttle Business). Near-by walking distance you will find a 7-11 along with Local Restaurants and Plaza Las Américas! For our quick one night stay, Hotel Ibis was a great option!

English Review: Spanish below…read more This place charged me a 100$ USD for a service animals. I do not recommend this place!!! The Fiesta Inn Cancun, while offering a convenient location within a bustling shopping mall, unfortunately does not fully justify its room rates, which I found to be a tad overpriced. The proximity to shopping and dining options is a plus, but when it comes to the core offerings of the hotel itself--namely, the food and amenities--both were just okay, and not quite up to the mark considering the cost. While the staff was friendly and the rooms clean, the overall value proposition left a bit to be desired. It's a decent option if you're looking to stay in the heart of the action, but for those seeking more tranquility or a richer experience for their money, it may fall short. ### Spanish Review: El Fiesta Inn Cancún, aunque ofrece una ubicación conveniente dentro de un bullicioso centro comercial, lamentablemente no justifica completamente sus tarifas de habitación, que encontré un tanto elevadas. La proximidad a opciones de compras y restaurantes es un punto a favor, pero cuando se trata de las ofertas centrales del hotel en sí--específicamente, la comida y las comodidades--ambas fueron apenas aceptables, y no están a la altura considerando el costo. Aunque el personal era amable y las habitaciones limpias, la propuesta de valor general dejó un poco que desear. Es una opción decente si buscas alojarte en el corazón de la acción, pero para aquellos que buscan más tranquilidad o una experiencia más rica por su dinero, puede quedarse corto.

Cute boutique hotel that Aero Mexico put us in due to a flight delay. We spent an extra day in…read moreCancun, but it was a quiet one! The rooftop pool gives you a great view Hotel Zone, aka "old Canun"...which still pops and has everything to do. At Fiesta Inn the staff was great and very accommodating, there is a cafe area that we had lunch and dinner in and there was a good variety of America Style cuisine. But I was glad I got a burger! The hotel is located in the heart of a shopping plaza, which has variety of stores you'd find in the states. We got a room with two double beds, the space is small and extremely "cozy"

Stayed here for the first time recently and overall, wasn't too impressed!…read more The biggest advantage of this hotel is having a huge shopping mall within a walking distance with a private entrance. Mall has everything including a grocery store and foot court. The main Hotel Zone is also within a reasonable driving distance. Hotel asked for $100 or equivalent in Pesos and in cash. Not sure if this is mentioned anywhere when booking. Checking into my room, I found multiple long hair on the bed sheet. AC was not working so had to call somebody to have it started. Room had microwave and fridge which is always great to have. Room also had a coffee maker but there was no coffee! Every hotel, even the cheap ones, when coffee maker is provided, always provide at least one sachet of caffeine and decaffeine coffee. I guess not this hotel. There is no point of providing coffee maker without any coffee and I think they should take it out from the rooms. It was cold during my stay here. I tried to run the heater but it was not running. I went to the front desk and was told they don't have any heater in the whole hotel as the cold weather is unusual for Cancun. While I can understand the odd weather, I didn't understand of not being prepared for such odds! Specially this is a huge hotel, not cheap, and it does charge decent amount. I had to ask for extra blanket and was still cold! Another set back when I ran the hot water and it was all cold. Had to complain for it to be fixed as well. Also, room walls were thin and you can hear your neighbor if they are loud. In-person customer service was good and had no issues with it. Overall, they need to at least provide heater in all rooms. I may or may not stay here next time.

Hidden fees and shady practices. Non-refundable. I wouldn't stay here, and under no circumstances…read moreshould you.

I had an amazing time staying here! Everyone was extremely nice and kind. The breakfast was…read moredifferent everyday and delicious! I already miss everyone! Big thanks to José Manuel for all his help, David, Ana, and the wonderful housecleaner of room 323. I can't wait to visit again!

We just got back from a week in Cancun. As the trip was for dental treatments, we stayed in-town…read moreat the La Quinta on Ave. Tulum. Mixed experience: location very convenient, desk staff inattentive, other workers fine, A/C not to standards, Hotel is hot all over. Pros include a true home-cooked Mexican style breakfast, varying offerings daily. Hotel is spotless. The nicer restaurant has closed & there is no hotel bar. Washer-dryer at pool deck area is a big pro. Great views from giant top floor balcony. Six or seven story Hotel had only one functioning ice machine. Many "amenities" are non-functional. For instance, the 15# in-room safes are not bolted-down, could be carried off. Diet coke is $2/can. We would stay here again; but better A/C would be a MAJOR improvement ! Rick

This hotel is located in Downtown Cancun. I'm a very cozy area. There are other reasonably priced…read morehotels around, but this one was priced a little bit more on the lower side without being motel-like. I have to admit I have stayed in a cheaper hotel than this one nestled into a shadier side of Cancun but I still went out and did my thing there without a problem even though I didn't have a phone in my room in that hotel I definitely will not be returning to...... but I digress. At this point, I must digress. I have been to Cancun a million times to the point I feel they need to give me citizenship, and I'll just go work in the Joya Hospital by LA Isla. While I absolutely love going to the Westin, at times, I just go with the practical and cheaper options and am just content to be in the country and city that brings me peace. I love what Cancun has to offer. Great people, great sites, great smells, great beaches, great food and drink, great hospitality, and great accommodations! This hotel is not for all. I love a humble hotel every once in a whole, and I enjoyed my time. I would definitely come back and stay with them. Everybody is so sweet! When I arrived, they took my passport, made a copy and gave me my room key, and gave me the wifi. I was on the second floor, and I took the elevator up, but I learned quickly just to take the stairs. First, let me explain the lobby first. You go in, the lobby is beautiful and well lighted with a bar and a dining area for their continental breakfast. Back to my room. There was a queen sized bed, a decent sized bathroom with a stand-up shower with beautiful hot water. Ahhhhhhh, such a strong and hot shower. I could have stayed in there forever. The room had the bed, a couch, a desk and a TV. I spent most of my room time on WiFi, though. The channels were mostly Spanish, which I loved, but they had a great selection of English channels The bed left a little to be desired. It wasn't super comfy, and after I got the room chilled and covered myself with my blanket, I needed a fluffier blanket. I slept well though cause at the end of the day, it's night. I would return for sure.

My husband and I stayed at the Ambiance Suites for 3 days in April. We loved it. Ambiance Suites is…read morecentrally located in Cancun, near restaurants, banks, shopping and casinos. Taxis and buses are available just outside the hotel. The hotel was very clean and comfortable. Our room had a pool view, air conditioning and a ceiling fan. We loved the huge king-size bed and slept really well. The shower was large and easy to use. The restaurant and coffee shop downstairs were great too. Breakfast was inexpensive and tasty. The omelettes, fresh orange juice, coffee and fruit cups were outstanding. The staff was very friendly and helpful. The front desk clerk cheerfully helped us resolve airport transportation issues. We were also allowed to stay in our room till 6PM on our last day for a $25 fee, even though check-out was ar 12PM. Housekeeping, bartender and wait staff were all friendly and cheerful. We will definintely be back. I highly recommend this hotel.

3.5 STARS if half stars were a thing lol. I stayed here over new year weekend and it was a nice…read morestay. My room had comfortable beds and was clean upon our arrival. They've got security and the area it's in is awesome! It's directly across the street from lots of restaurants, the bus stop, and Plazas Las Americas mall. There's taxis readily available just feet away as well. Breakfast was chilaquiles, eggs, pastries, cereal, fruit, fresh juice, and coffee. They do supply large towels but no wash rags so bring your own. There's no microwave in the room but there is one in the lobby that can be used. No fridge either and the only ice machine in the hotel was down. Also the AC leaked all over the floor and got some of my things soaking wet.

Good experience here at the city express hotel in cancun. The service is pretty good. Security…read moremakes you feel secured. They have internet free and free coffee all time and as much as u want. The room was comfortable and Clean. The check in check out is pretty fast and they have meeting room and PC room. My room was cleaned every day and I was free to leave even value stuff around and I noticed they nobody touched anything so that's good and trustful :). If I ever ll be back in cancun I m sure I'm gonna be staying here again. Wonderful experience and wonderful staff. +++