I have a been living at Foutain Lake for 2 years. This the worst apartment complex to rent with. Allow me to go over our problems we have had. In our first year, our car was broken into. It's not the apartments fault, but they refused to offer help in the police report. They have video cameras outside the complex, but they don't work, it's more of a scare tactic. we asked for a 10-day extension on rent so that we could recover belongings and repair the car windows, but they refused and said they would evict us if the payment wasn't made in time. They didn't even apologize or care about the break in and how it affected us. From that point, I did not want to renew. But with our finances, we didn't have the opportunity to apply elsewhere, or gather money for deposits, etc. This was the beginning of felling trapped with nowhere to go and forced to stay with poor service. Now in our second year at the apartment, we had had additional problems. In February we started to notice black mold growing around our living room outlet. We put in work orders, but the only thing done was painting over the black mold and outlet. That does not take care of the problem!! They refuse to complete work orders professionally. A couple weeks later, my wife and I got pregnant and submitted the same work order. We asked for it to be done professionally, but the same thing was done. Only painted over but this time, a new outlet was installed. It hid the fact that they just paint over messes. We eventually paid our own money for this to be completed. I couldn't live in it anymore with a pregnant wife and was taken back about the lack of service we were receiving. Couple months go by. This summer, we returned home from vacation to our DRYER completely filled with water. They tried to blame me but after getting several estimates and PROFESSIONAL maintenance companies to look over the issue, on my dime once again, they replaced our dryer. Brand new and shinny, but still, so frustrating it gets to that point. They offer no help and give poor service. We asked what a buy out on rent would look like. They don't have that option. You are locked in for the full term. We had 6 months remaining, and if we wanted to leave, we would have to pay all 6 months. No 60-day notice or buy out options. On the lease agreement, they advise to approach them with problems or if you ever need anything. They make it seem like they want to help, but they don't. The final straw. I was supposed to be paid on Halloween but my boss did not complete payroll until November 3rd. I asked for the late fee to be removed since I did not receive my check in time. They said no. Do not rent with any caseusa apartment or duplex. They are the worst. read more

Shout out to Justin (the head of Fountain Lake's maitenance staff). I couldnt feel more grateful to have such professional and timely work done by him as always. The consistency of the maitenence staff is not Something to be taken for granted here. Thanks to all of them for their hard work they do for us. read more

I have been here since 2014 at 2 different apartments and it 5 minutes away my job. I feel comfortable in this place as I don't think moving anywhere else. read more

Since I moved into Fountain Lake Apartments, it has been one issue after another. The leasing office was rude and the apartment was trashed when I moved in. Nothing was clean. There was paint on the carpets that took several calls to management to get out. The sink in the bathroom was rusted out and had to be replaced. The paint job had all sorts of water spots on it (and still does even after a partial repainting), and there was black mold in the bathroom shower that I had to scrape off myself. There also dog feces throughout the apartment that even the apartment itself has acknowledged and warned people to pick up. Nonetheless, the maintenance is pretty good and for a while I had decent neighbors and could get a good night's sleep. That changed a few months ago when new people moved in that are beyond loud. Some of them stay up until 3 am while others get up at 5 am. The walls are paper thin and you can hear every step taken, door slammed, and people playing bass. I often don't get more than a few hours of sleep because of this, and the apartment's only solution is to have me move out because of my noisy neighbors and pay for the costs of moving out myself. I've been in apartments for over 20 years, and I've never dealt with anything like this. read more

Maintenance is very unfriendly. They'll enter your apartment whenever they please (after they bang on your door of course) and snoop around for stuff they can go run and tell the office about so they can make you pay out of pocket. There's plumbing issues, my toilet won't stop running, no matter how much I adjust the water pressure. I either have to have it totally off, or deal with running water. If you don't live on the 3rd floor, sucks for you and join the team. You can literally hear a door creak through the ceiling. I can literally hear my neighbors sneeze from inside of my apartment. I can hear every time they slam their dang washer/dryer door.. I honestly feel so violated by the maintenance department for entering my apartment and snooping around. I can't wait to move!!!!!!!!! read more

The maintenance crew, specifically Allen and Justin are great, they are friendly, knowledgeable and get the issue taken care of right away! And Joseph the porter has been helpful and keeps the place looking great. The apartments are lovely, clean, spacious and a have a great floorplan. And, the kitchen and bathroom have Real Tile floors, not vinyl or linoleum and the shower has Real Tiles as well, not being a pre-formed bathtub. The grounds are kept well and nicely landscaped with grass, flowers and trees! Generally quiet though the building could have a little more insulation between the ceiling and floors of the apartments. The staff, specifically, Lisa, Cherry and Kylie are friendly and helpful! Highly recommend these apartments and I've lived in a lot! read more

So helpful and easy to work with!! Lisa is amazing!! The property feels like home! Apartments are beautiful and spacious!!

My garbage disposal got clogged at 3 Pm in the afternoon....just in the middle of preparing dinner. Sent in a work order not expecting it to be completed till the next day! To my delight I got a call 30 minutes later and Allen and Justin came to my rescue! My fault for putting the wrong things down the disposal but they were in and out in 30 minutes with a fresh and clean sink! I've never had an issue with getting any issue resolved and in a timely manner! I've lived here almost 3 years and very happy with the property and staff! read more

I love the location of this property, the amenities offered and the staff is truly welcoming and accommodating.

I live here and absolutely love my apartment and the community. The staff is very helpful & informative. Love the dog park and pond. Amazing little place! read more

The upstairs neighbors are way to loud at late times, the down stairs neighbors call and complain that you're too loud, people throwing beer cans on your balcony from the pool at 11pm, you call ask for maintenance and they hardly ever come. And plus no matter how good u clean when u move out they go ahead and charge u 600+ for moving out and cleaning expenses. Trash awful experience definitely never doing an apartment again. read more

Wouldn't recommend moving there. Tile and carpet is cheap. Appliances are out dated and dishwasher barely works. Had a serious ant problem that I hadn't noticed till a few months into living there. You can hear your neighbors talking the walls are so thin. The front office smells like animal feces. I lived there through my 1 year lease and at the end they charged me 769 to replace the carpet. I have an ESA dog so I know they are just trying to get money cause I didn't have to pay a deposit or pet rent. I steam cleaned my carpet twice while living there and two days after I moved out they pulled up my whole carpet claiming it smells of pet urine. Mind you that was literally two days after I got it steam cleaned as well. I had friends over helping me get that place spotless for move out and they didn't smell a thing and that was before I got it steam cleaned the second time. I really believe they just thought they could get an extra month of rent out of me cause I'm young and don't know that I can dispute the payment. I've lived in three different houses and apartments with carpet and never had a complaint till them. The fact that the carpet literally has plastic falling out of it when you vacuum and feels disgusting let's me know it's not worth 769. Needless to say I will not being paying that charge. Case and associates is a great company but the manager at this location shouldn't be working for them. read more

I lived here for a year and 6 months while I was in graduate school at Oklahoma Christian Right across the street. The apartment was always reliable and in a decent spot in town for the price. I got a student discount on rent for the first year so if you are a student at OC/UCO ask about student rates before signing a lease! This was my first of campus housing and it was so great for me. Neighbors were a bit noisy below me and next to me but- that's apartment living for ya. Office & maintenance was always nice and answered my needs/concerns timely. The only reason I'm giving 4 stars is because of the parking situation. It's so bad. Their were some nights where i came home late or even like after 5:30 and i would have to walk a mile (not really but almost) to get to my front door from my car. Like ur only option sometimes was to park on the opposite end of the complex to get to my apartment. & there were multiple times where I noticed vehicles that were abandoned or just broke down RIGHT IN A FRONT ROW parking spot so I had to call the office. Overall 8/10. read more

FANTASTIC Apartments. My Boyfriend and I lived here for 3 years and are only moving because we found a house. The grounds are kept immaculate! The pools are so much fun and kept very nice in the summer. Anytime we had a maintenance problem they were right one it with a very quick turn around. The office staff was fantastic! Jeremy is AMAZING! He not only knows your name but also knows your apartment number when you walk in the office to pick up your packages. We lived in phase 2 of the complex and love the grey counters and appliances. We did a lot of entertaining in our apartment and loved the open space feel. Can not give this complex enough stars, you will be very happy should you choose to live here! read more

We have lived here for almost 4 years and still really like it here. We've always been treated wonderfully by all the staff - all of whom go above and beyond helping us when we need something. Check this place out - Brian, Allyssa, Jeremy and Amanda will take great care of you! read more

I have decently high standards and I have been really happy with these apartments. The staff remembers our names, the apartments are newly updated and spacious, the maintenance staff never takes more than 24 hours to complete a request, and the "quality" of tennants is higher than normal for apartment living. Plus.. great location with easy access into the complex, 2 pools and 2 gyms! read more

I have lived here for almost two months, and this place is fantastic. The grounds are immaculate, and the apartment design is way beyond what I expected. Having not lived in an apartment for years, I was skeptical about what I would find. As soon as I walked in to the office, I felt comfortable. Leasing agent Darlene put me at ease immediately, and patiently guided me through the entire process. Being under the strain of a marriage breakup, I appreciated this so much. This property is very dog friendly, so Jai feels right at home too. If you are looking for an apartment, come here first! read more

I loved everything about this complex. The person that I had to deal with in the office, ruined it for me. Alyssa was not very helpful and took TOO LONG to get in touch with me during the application process. She had to have been new because she was very confused with a lot of questions that I asked her. If she isn't new then somebody needs to help her...she lacked professional courtesy. I was very upset because I feel as though if I had worked with somebody other than her, I could have lived there but she really turned me off from the place. The apartments that I live in now had my application done in less than 2 days. (Background check, Credit check, etc..) I'm not sure if it takes everyone at Fountain Lake a week or more to finish an application or if it was just the employee I had to deal with. I honestly would've tried again with a different employee but the other apartment had done their job in the right amount of time so I just went with them. Judging from other comments, it looks like other people have had good luck with other employees so I wouldn't try to stray people away. The ONLY reason my review is not 5 stars is because of her. The model apartments were actually very nice. read more