Our 2011 Rio has been a GREAT 1st car for our daughter. We have a local Kia dealer that completes our service however recently ran into an issue that brought us to Kia Patterson in Wichita Falls, Texas. We had an issue with the throttle cable, which we thought was remedied. On the day we headed to MSU to start a new semester and under a time crunch (As seems always the case), it raised it's ugly head again! What to do 30 minutes out of Wichita Falls loaded down and in the rain? Hobble the car to the campus, unload and make a straight line on a Friday afternoon to Patterson. Heath M was our service advisor. Very polite and got us checked in quickly. Now, let me say it's apprehensive dealing with a strange dealership (Although their body shop helped our other daughter when the Wichita Falls wind tunnel snapped back her Soul door hinge). Heath kept us in the loop and communicated as needed. We received a quick estimate and as it turns out, it was a worn throttle cable that their tech got to experience as well on a test drive. A potentially very hazardous situation, and thankful it was quickly diagnosed and no further damage done or injuries. Had to wait for the part to be ordered, with an estimate on the following Thursday as completion date. We got lucky and the car was good to go and repaired a day early! Daughter has her car and mobility back at school and the dealership arraigned shuttle service as well. Like I said, it is apprehensive sometimes to deal with an unfamiliar dealer. Not knowing the dealership ethics and culture for custom care. I've had my fair share of those that did not hit the mark and put profits over performance and customer satisfaction. Our experience with Patterson Kia PROVES THERE ARE GREAT DEALERSHIPS still out there! They knew we were in a pickle, and treated us like family. I would not have any hesitation with our daughter going to the dealership for preventive service or to address any other matter with the car while she continues to live in Wichita Falls attending school. Our Rio, and our Soul have both been great cars. Dependable and cost effective to own with ample options. We now have a "go-to" dealer that knows the car, have the expertise and parts to repair anything that goes awry. And above all, with our experience; TRUSTWORTHY! These are great things for dad's to know while their kids are off at school. And just one more thing to put your mind at ease over. We have enough other things to concern ourselves over than when called upon, our loved one's car will not be repaired properly, cost effectively, fairly, honestly, timely and given it's due attention. Patterson Kia took very good care of us. And for that, I thank you! read more

Bought a 2021 GMC Canyon from Foundation. The truck was everything it was advertised to be. Randon Bean was pleasant to work with, as were all the people I interacted with there. Just a great all-around experience. Randon got me a good price I was willing to pay, and the entire transaction was done, and I was driving away in less than 2 hours (I think). I had driven about 270 miles from where I live, so I really appreciated the uncomplicated experience. I'll check their website time to time for friends and relatives that are looking for a car, and if anything pops up, I won't hesitate to recommend they drive up there. Or I'll go with them. Thanks again, Randon read more

Terrible terrible terrible service... delayed review but on 6/22/22 I went here. Unfortunately. I pulled up and the guy who was supposed to be taking care of me is cussing up a storm about something but didn't realize I had my window down so I could hear him. I had an oil change, multipoint inspection since we were driving across the country and a tire rotation. I figured this is the dealer and wanted my car looked over thoroughly and I figured the dealer would be the best place to do this. The guy helping me disappeared after telling me my car is done but the cashier couldn't find my keys and took and extra 15-20 minutes to check out. After I got my car/keys, I noticed the car didn't sound or 'feel' right and ended up bringing the car back and found out they didn't put the oil cap on and oil was all over the engine. They refilled the oil and cleaned up the engine and I left again after another 35-45 minutes. I leave a second time and car is now pulling to the side and making a thumping noise with every tire rotation.... By this point I had already lost faith in Foundation and went to Discount Tire who immediately noticed a huge slash in my tire. I replaced my tires there and am extremely lucky that we hadn't left on our trip yet since the tire would have blow out. How was this missed damaged tire missed on a multipoint inspection? How was this missed on a tire rotation? It is beyond me. I called and spoke to the actual manager of the service department... I sent the below photo to him of the damaged tire and discussed my entire disappointing experience. He apologized and said I could get a free oil change sometime in the future, if I decide to return, but acknowledged I probably won't return. Would have been nice to have been refunded for the premium price of the service I paid that day.... And yes.. I will not bringing my vehicles back here even for a free oil change. read more

Foundation Kia - Damaged tire - Auto Parts & Supplies Near Me - Wichita Falls, Texas

TL,DR: this dealership does not do services they claim they did, drags around customers that are seeking answers, and is overall not helpful. I bought a car from this dealership from them in December of 2022, it's a 2018 mini cooper. When I bought it I was told that if anything happened to the car I could bring it to this dealership or the Foundation BMW dealership to have it fixed. A couple of months after I bought the car the brake light turned on. I tried to contact the dealership to see about getting it fixed and they put me on hold multiple times and told me that there wasn't anything they could do and we needed to go to BMW. The same thing happened with BMW telling us to go to Kia. Finally we were able to get someone to look at the car and see if the brakes were at least ok. They told us that the brakes were fine and tried to charge us $90 for that. The brake light was still on though, and they told us we needed to go to the nearest Mini Cooper dealer to get that fixed because they didn't have a mechanic that could work on BMWs/Minis. At a BMW DEALERSHIP. Because they told me that my brakes were fine I continued to drive my car like normal, even driving it during our move to a new state (15 hour drive). We noticed a couple days ago that my brakes were grinding so we took it to a Firestone and we're told that there was essentially no brake pad on my front drivers side wheel. We replaced the brakes and my light is no longer on. I'm very mad about this, and just want to make sure they don't get to do this to anyone else because this is frustrating and dangerous. read more

If I could give them 10 stars, I would! Corey was AMAZING!! I would recommend his service, 100%. He was the first to greet me & he made me feel welcomed. He was cooperative with not just me, but those who supported me as well!! Ruben, the sales manager of the company, was helpful 100%. Not only was he supportive, he was also reliable! I am grateful for their service. I would do it again, if I could. read more

Dealing with Alisa was very good. There was no pressure to buy a car even though that's what was our objective the whole time we were there. The simplified pricing that Patterson offers is awesome and I will not go to another dealership because of how easy the whole experience was. I have been to other dealerships and this by far is the best. Thanks Alisa read more

We just bought a new Kia from Patterson Kia and I can say that it was a great experience don't think I've ever said that before about buying a new car before. Ask for Daniel Mrugalski He treated my mom right and was really parent with us showing us several models and even wrote them up for us to compare all the numbers. This is her second purchase from Kia and we can say that they are a great running car and enjoyable to drive. Daniel even took the time to show us all the new features of our car. Thanks again. read more

In January I went to Tim Howell at Patterson KIA and ordered a Telluride. Tim took his time with me and we went through every option possible. The car came in last week, and I am so happy with it. This is my second time doing business with Patterson, and everyone there has been very laid back and friendly. They help get you a vehicle without the hard sell that everyone dreads. Go see Tim; he'll take good care of you. read more

Foundation Kia - My new car - Auto Parts & Supplies Near Me - Wichita Falls, Texas

Tim Howell is the Absolute best! This is now our second vehicle we have had the pleasure of purchasing with his assistance. Tim new everything there was to know about each vehicle we looked at and walked us through all the features of the vehicle we bought. We couldn't be happier with our new Dodge Ram 1500!! We will never go anywhere else! Thanks Tim!! read more

I only hesitate to say good value due to the market adjustments. I understand the pandemic and the after affects, but I have never paid MSRP plus an above adjustment as well. It is not just this dealer so that is what I still give good reviews. Communication was excellent, no complaints at all. My daughter wanted a specific car and color so we drove 2 hours for it. They tried their best, but I was able to get a better finance rate at my bank so don't be afraid to look further. Everyone was very friendly and helpful. We did identify an issue with the tint on the vehicle but they addressed it quickly and appropriately. Finance manager for paperwork friendly and knowledgeable as well. This dealership is very small though sales person stated they were to be getting new building. Don't expect all the "niceties" of bigger dealerships. What it lacks in space/ newness, the staff make up for. No complaints. read more

I wanted to share my experience with Patterson's negotiation methods so the next person will know what to look out for. I made an offer on a vehicle, the sales person filled out an offer sheet and took it to the manager. The sales person came back with a counter-offer which included their counter for the price of the vehicle and the out-the-door price. I looked at the counter for the price of the vehicle, but did not look at what was included in the out-the-door price. I assumed that just the standard tax/title/license and document fees were added. If I had looked at the at the out-the-door price, I would have seen a $349 charge for a theft prevention policy. I made a second offer using the same offer sheet. The sales person took it back to the manager, then came back with another price. The offer sheet they had been using had one corner folded over, covering up the previous offers, including the section where the $349 theft prevention policy was added. Their latest offer was written on the back side of the form, on the folded corner. This price was for the out-the-door price. Since I had been negotiating the price of the vehicle, excluding the charges added at the end, I was unable to see how much, if any, difference there was between the previous and latest offers. We eventually agreed on an out-the-door price. I was then sent back to the guy that tries to sell all the extended warranties and such. We went through all the different policies and I told them I did not want any of the insurances/warranties/etc. He asked me if the sales person had explained the theft prevention policy (remember this is the $349 charge added on to the out-the-door price) and I told him no. He tells me the theft prevention policy is included in all vehicles that Patterson sells. I hear that and I assume there is no charge for the policy. This is something I never would have paid for if I had known I was being charged for it. Again, I signed the sales agreement, not looking at the extra changes, assuming that it is standard T,T& L. I get home that night and start reviewing the paperwork and I see this $349 charge for the theft prevention policy. I immediately text the sales person and he said he would have somebody call me about it the next morning. The insurance/warranty guy calls me and says it is something I agreed to and it is standard to be added to all Patterson sales. It should be noted that the sales agreement has a line item for this policy but it has "optional" printed next to the line item. In addition, there are 3 different levels of this policy, but somehow, I had the maximum amount added to the cost of my vehicle. Patterson would not remove the charge for the policy even though I told them it is not something I would ever agree to. It leads me to believe that by charging for this policy they are falsely showing a lower price for the vehicle by hiding the cost of this policy in the out-the-door price. My advice to anyone purchasing a vehicle from Patterson is to 1) make sure unexpected charges are not added to the tax, title and license section of the purchase agreement, 2) negotiate only the purchase price or out-the-door price, do not allow them to switch from one to the other. read more