I've had numerous bad experiences with this store, because of their constantly changing return policies and poor customer service. Most recently, a $300+ mechanical watch failed (from what I can tell) due to the poor quality of the Fossil movement. When bought new, from this very store, in 2016 I was informed that it came with an 11 year warranty. Now, when I take it in 5 years later with a problem that should 100% be covered (according to their watch warranty coverage) I am told their watches only carry a 2 year warranty and that I'm out of luck.
Basically, Fossil's warranty means absolutely nothing, because they will always find a way to weasel their way out of it. The salesperson I spoke to was clearly on autopilot, regurgitating their BS line on this. I'm sure she is well practiced, considering they must get a lot of these complaints sure to the shifting warranties and poor quality of the products.
I'm never buying anything from Fossil again, and will make sure to advise anyone I know to do the same. read more