This credit union is open to any one that wants to bank here. The bankers are always accessible and…read morehelpful. Any fees here are much much better than at a for-profit bank which makes sense because obviously a for-profit bank is out for profit, right.

Everyone is friendly. I've never had to wait in a line. Sometimes they have art stuff from local…read moregrade schools. Their coffee is usually better than Mugs, but worse than Fat Bruces.

From the owner: From choosing the perfect checking account to helping you grow your business, we're here for you -…read moreevery step of the way. With over 129 years of community banking experience, we know a thing or two about supporting our customers. And even when our doors are closed, you can still manage your accounts, transfer funds, or pay a friend--all from our convenient Ascend mobile app. Member FDIC

We have been customers for 15 years. They have competitive rates and great customer service.read more

The peer to peer online service that US Bank offers (Zelle) is beyond worthless. I've tried to use…read moreit four times. Each time, I was unable to engage in a transfer of funds. This latest time, the transfer was flagged (not a scam, it was to someone I am familiar with who happened to give me another of their emails that wasn't the one Zelle recognized) and I was locked out of my online account -- not just Zelle, but my entire US Bank account -- for 48 hours. "That'll teach him to try to send money to someone who has more than one email address", I imagine the genius who set this up thinking. I have contacted US Bank twice about my ongoing issues, and each time they're completely unable/unwilling to provide any assistance. To be clear: US Bank is unable/unwilling to restore my online account access. So, here's my suggestion: only offer products and services that (a) work, and (b) you can fix when they don't work. Pretty simple, and yet apparently so complex.

What a disappointment - I wish I could get zero stars. I walked into the branch after speaking to…read moremultiple people on the phone telling me MULTIPLE different things in regards to changing my last name and what was exactly needed. One person from the branch told me I need an appointment the other told me I could come in at anytime. So I came in during my lunch hour after driving 20 minutes to the branch to find out not only do I NEED AN APPOINTMENT but I need 2 other things that i was told I didn't need on the phone. Then I told the lady that I will just call and make the change with their customer service center and she told me I couldn't do that. Went on and on how it has to be done in the branch...yada yada. Incredibly rude. Incredibly unprofessional. Incredibly sarcastic. After 15 minutes of sitting on the phone with US bank in the portage branch parking lot..my last name change was updated and I should have my updated card in 3-5 business days for my checking. My credit card could take up to 15 business days to arrive to me after the change is verified. The process was super easy and FRIENDLY. I expressed what I went through with the Portage branch to the representative on the phone and she informed me there are multiple ways to do that WITHOUT the branch...so that lady was inaccurate and super snotty for being incorrect. This branch is clearly not on the same page, nor educated in what US Bank can actually do, how the changes can be made, etc. I will drive to any other branch for service no matter how far it is to avoid having to deal with them again. avoid. avoid. avoid. We will be taking the majority of our banking elsewhere because the customer service has drastically gone downhill.

my mother just died i need my documents notarized and they are soooooooo greedy they said for…read moremembers only we live in a very very small community this is not how we treat our neighbors and friends and family they lied to me telling me no one can - i worked at a bank when i was in college there is always a banker who can! dont trust them dont gove them your money!!!!

I strong recommend staying away from verve and if you are a customer check your accounts and loans…read moreto make sure your money isn't being taken and not applied! I fell on a financial hardship due to obtaining full custody of my son and having to change jobs which put me in debt by taking a lesser paying local job. my account was in negative and I got financial assistance from the state, verve told me if I brought my account up to current they would give me a hardship loan and it still says 6 months later that im approved but they said they couldn't help. my son and I needed that money... moving forward I have a truck loan, sig loan and credit card thru verve all of which linda was working with me on and claiming she was helping to set up payment arrangements and then boom get a right to cure letter.. so I paid the right to cure by getting an advance from work. paid them 3952 dollars which was a payment for all three things over right to cure to make me over 1 month ahead on payments. next thing you know 30 days goes and they want a truck payment again?? the account balances are not showing this money I deposited on the truck meaning in interest or principal. they will not give me a straight answer on these issues so having an attorney look this over. next up watch your checking account. I've noticed money randomly missing and let me tell you they love slapping out 32$ over draft fees and not covering the charge. I've currently shut my debit card off and stop my direct deposit from going to them because I cannot trust my money in that account. stay away from this bank. they will lie and act like they are helping but at the end of the day you won't know where your money goes and why your loans aren't going down. I've paid year to date over 6k on my truck loan and it hasn't moved 200$ and the interest paid isn't even right . they will be getting looked into

The only thing keeping me from giving it a 5 star is they do not offer mobile check cashing. Other…read morethan that, when ever I need a line of credit or loan, they are quick to act, As far as Ashley's comment about post dating checks--it's who the check is written to responsibility not to cash the check before the date, not the banks--I learned this very young that banks will cash the check unless its a year past the date, some even only 90 days. And this is the experience I had with many banks.

Do not trust this bank. They claim they don't have to check the dates on checks.....ummm ok EVERY…read morebank I have ever been to checks the dates on checks. They cashed a check I wrote to someone post dated for when I got paid next. They caused me to have a negative balance with an overdraft fee. When I called all the manager did was tell me it wasn't their fault and to contact who cashed the check. Do NOT go here.