Came in to look for a upright piano, the selection was good, but the service was subpar…read more We were received by the showroom manager Dean. After I expressed that I thought a Yamaha was a bit overpriced (compared to prices I've seen elsewhere), I wandered around the room to look at other pianos. When I tried a nearby Bechstein Dean said to me: "Why are you looking at Bechstein when you thought the Yamaha was too expensive?" That completely soured the experience for me. We had just been to another piano store where we were allowed to try all different pianos, even grand pianos, when we had said we were only looking to buy upright. In comparison we felt like we were not welcome at this store just because we didn't look rich or something. We left the store and bought an upright piano elsewhere that same day. (Dean also took my email and promised to send catalogue information, which I never received.)

Great, smooth and enjoyable experience. Dean was extremely helpful in assisting us in choosing a…read morepiano that was perfect for our needs. The delivery and setup was perfect as well.

Expert service on all electronic instruments by master servicemen. Price is fair and expected.read more

I was excited at the prospect of finding a repair center for my vintage analog synth collection,…read morebut after bringing 4 of my synths here, and still none of them functioning, and very large outgoing expenditure, I'll have to look elsewhere. They simply aren't up to the task. One synth sat there for nearly a year, and when I finally demanded to know what was wrong with it, they said they didn't know & charged me $400. Communication is a problem there. I have 40 years experience, and their explanation for a non working synth, or not doing a thorough job is that it is the nature of analog. Very patronizing. I would not recommend this place if you are a professional, more for the casual hobbyist with no time restraints & no budgetary limits.

Nikos is a very personable and warm sales person. He is quite knowledgeable about everything…read moreYamaha. He let me look around and try out the pianos and offered helpful suggestions. Honest business and great customer service. Thanks Nikos!

I had two of my pianos tuned and cleaned by Faust. Their piano tech was friendly and knowledgeable…read more I have used many other piano tuners but was happy with the service that they provided. I'm giving Faust 4 stars because of the lack of flexibility with their schedule. I work during the week and they don't have any weekend appointments available.

Steve Russo knows every inch of every make piano ever made and is such a nice person. He is very…read morehonest and never tries to talk you into an unnecessary or costly repair that isn't warranted. He shows up on time and always leaves my 2 pianos sounding not just in tune but with an amazingly improved tone. You can't find a better tuner and technician anywhere.

From the owner: Stephen M Russo is a full service resource for all your piano needs. We are piano technicians and…read moremusicians who understand the needs of discriminating pianists. We offer pianos that have been restored and reconditioned by the top master craftsmen in the industry. Call us today for more information.

Came here honestly cause my friend wanted to buy a e-piano for the apartment. The place is very…read morespacious and welcoming. It is very clean and have many different models available. I like how the salesman is very friendly and give good information when discussing with him but he basically left us to try out the piano for a long time without disturbing. I like that they are not pushy and the information you need is clearly stated on the little card. I highly recommend anyone to come by to visit if they are considering buying a piano.

I am just very grateful for a very professional team from the sales team (Richard and Dmitri), the…read moreadmin team, through to their assigned movers. They allowed me space to test various pianos, answered my questions, assisted in coi etc paperwork. Within 5 days, I had my wonderful piano (yamaha n1x). Special thanks to the movers that had to deal with a glitch at our building. I came back to Yamaha as I had previously worked with Richard. It wonderful to still have a dealership in the city (NYC). They still continued to answer questions after the sale. Very professional. Thank you!

What a perfect piano purchase experience. I accompanied my friend to buy a piano. She found Prosper…read morePianos and now she is a proud owner of a magnificent piano. Isaac was so helpful in helping her find her dream piano.

I can't imagine a better experience than buying a piano from Isaac at Prosper Pianos. I reached out…read moreon a whim after seeing a post about the business. Though we've wanted a piano for years, we had looked only casually before being struck by Isaac's philosophy: taking pianos and touching them up or even restoring them to sell to people across a wide range of budgets and skill levels. When I reached out, Isaac responded promptly, and we had a long conversation assessing what we were looking for in a piano. When we went to his shop, he explained the origin of the pianos he had and what made each different. He graciously let us try everything from a Baldwin spinet to a beautiful late-1800s Steinway (which he knew was NOT in our price range!). We ultimately settled on a warm Charles Walter upright, made by a smaller American company we hadn't been familiar with but that - - besides making great pianos - - has business values we appreciate as a bonus. The piano movers Isaac works with are excellent: they arrived promptly and carefully navigated the piano up several steps through a narrow entrance, in and out within fifteen minutes. Now we're beyond excited to have this beautiful piano sitting in our living room and highly recommend Isaac and Prosper Pianos.

Amadeus Piano is exceptional in piano restoration and their knowledge and expertise of pianos…read more Yury is a gem and an artist at renovation. They are trustworthy, helpful, kind and the best at what they do. If you are looking to buy a piano or would like to refurbish an older piano, don't bother to look any further. They took my Baldwin Baby Grand and made it better than new. They refinished the mahogany cabinet to its original sheen and glory and replaced the tuning pins, hammers and pins. See photo below. Amadeus Piano is incredible. I cannot say enough good things about them.

One of the best companies we dealt with by far! They came all the way to Southbury to help us move…read morea baby grand into a trailer. The very next day that we called them. Brought everything that was needed and even helped us move a couch. Extremely nice and fair prices too!!

Our piano has been saved! It had been left behind when my daughter moved to the West Coast many…read moreyears ago and had not been tuned at all or played much since except during her visits home. I was afraid it was destined for the curb and asked PianoTek to look it over. They spent a great deal of time patiently tuning it and got it back into good condition, while telling me about its origins and how to properly care for it. They even played it a beautifully. My daughter is relieved to know her piano will still be here when next she visits, and I think she'll be very pleased with how it now sounds.

I was looking for a baby grand piano to replace my digital piano. After doing some research online…read moreand went to a few big piano stores, i found my love - a Yamaha C1 in great condition in Pianotek. Dennis, the owner, was very helpful and knowledgeable. He has a great selection of pianos in his store and the price is very reasonable compared to other big piano stores in the area. Dennis said I can even use the price i paid for my Yamaha to upgrade to a Steinway as a credit within 10 years! After sale service is great too. I got my C1 6 months ago and Dennis is the one who maintains and tunes it. I will highly recommend Pianotek to anyone who is in the market of buying a quality piano.