The first time I was given a 'newbie' over my regular hygienist without my knowledge she kept leaving the room to look for items without changing her gloves before continuing my cleaning. As a result I ended up with mouth sores and injuries as she was so rough she kept slicing my gums.
The second time with yet another 'newbie' it was the same except when I asked her to change her gloves when she returned to the room she became quite irritated with the request, however no mouth sores as a result.
After this I asked to be informed if my regular (extremely competent) hygienist was not able to be there for my scheduled cleaning I would reschedule for when she returned.
My last visit I noticed a different hygienist coming and going from the room so when I asked the front desk where my regular person was I was told she quit last Spring. Naturally I asked why I was not informed and the answer was "well we told everyone else". We continued the discussion and at one point the replacement hygienist was standing behind me but not saying a word. When I asked to speak with the office manager she said it was her and then continued to argue with me (albeit calmly on both our parts) and instead of offering solutions just took a defensive stance.
I did not continue with the appointment, left and immediately looked for another Dental Practice in Fort Langley.
Discussing my situation with other people who use this business the consensus was that they all noticed it's quite the revolving door with medical personnel.
Highly recommend not using this Dental Practice. read more