I am a lifetime marathon cyclist, and along the way in life other things happen to you that sometimes require physical therapy.
I first met Robert Forster many years ago at a cycling performance seminar and then another seminar. He is probably one of the most articulate, body kinetic knowledgeable physical therapists. He is a cyclist himself and boasts about all the superstars he trained in all sports.
I had been wanting to get a consultation with him for three years, but hesitant because I generally try to stay away from any celebrity connected professionals, because invariably, only the celebrities will get their best attention.
But a few months ago, I popped in to one of his cycling seminars and talked with him afterwards about my problem.
He promised me that if I come to the clinic he will personally give me a complementary evaluation as a gift for attending his seminar. So I took him up on that 2 days later. I explained to him that the two months prior, I had 6 sessions with another PT that my Dr recommended, but their treatment was not helping at all, was more out of the box--same for everyone, and they wanted me to stop cycling--which would be a killer--its my sport.
Forster spent a lot of time with me doing the evaluation and recommended a treatment plan. But at that same session, without asking if I would like to start treatment that day, his staff went right into it, and I was presented with a bill for $138.00. You know--I almost objected, but I really needed to start treatment again, and decided to suck it up and see where this goes. The biller explained that the evaluation was a $150.00 value for free and each treatment was going to be $138.00.
Forster added that insurance companies only pay PT's enough for a half-hour session, and that he needs an hour each time to provide the scope of treatment needed for a successful outcome. I agree with him--at least when you are starting treatment. So for each session, Forster billed my insurance company between 450 and 550 dollars for the various services--and my responsibility was to pay $138.00 for each session. (At my previous PT, I paid $75.00 for each session.) But the time with the actual PT doing treatment was the same at Forster as the prior PT. It was just that with Forster, his staff worked with me for a longer period of time.
I had approximately 7-8 sessions at Forster PT, before I cut it off. Why?
At the first 2 sessions, I received a lot of attention from Robert Forster, he was on top of everything, but as the sessions continued, he did check in, but there was less and less intervention on his behalf.
I was left to his young assistants who were constantly switching off, multi-tasking with other patients in other rooms, and had varying ability. Sometimes, I felt like I was a patient at a PT school. Forster would come in as they were working on me and correct them as you would students in school. As a result, some of the exercises were not properly instructed, and I decided to cut it off here when in the last session this one new guy was told to do PT on me instead of Forster, and he hesitantly poked and needled me so lightly that it was obvious that this was not a valuable method. I kind of felt abandoned.
So why 4 stars? It's because the exercises that they gave me were on point it seems, while not 100% yet, I feel much better than when I started, much better than the treatment at the other PT.
I would consider returning here for treatment again, but it's going to have to be with the understanding that I can't be left with students when I am paying 138 a session. That the PT must be with an experienced PT, if not super-busy Forster, then one of the other very Experienced PT's is fine. If I was paying 25.00 a session I am willing to be the guinea pig, but not for 138 2x a week.
Just a few other less important miscellaneous comments:
1. There are lockers in the men's section, but no locks or way to lock them, making them pointless. I had to leave stuff in the car and get it when the session was over.
2. But they have a gated private parking lot behind the clinic.
3. Some of the warm up exercises before treatment are done together with other patients on mats with one person watching and correcting technique.
4. The front desk is killing his business IMHO. Before I saw the 1st PT, I called around including Forster, and with most PT's you get an understanding, knowledgeable person who gives you light guidance on what to expect and fees and insurance handling. It was that first phone experience with Forster that convinced me to go elsewhere 1st. And dealing with them and the billing for each appointment can be somewhat unsettling--lack of customer service.
5. Watch you session billing amounts, and make sure to get a receipt for each payment and which date it is for. They use the old fashioned paper method of billing and you will need that to reconcile your sessions with payments.
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