very kind and accommodating to my dear friend who is fasting for ramadan!! highly recommendread more

I stayed here recently as part of a larger party. The hotel is probably the best large hotel in…read morePeterborough and is very central, and has a large car park. The reception was very efficient and the room was comfortable, though the décor was a little like a chain (weird bright 80s style curtains). The interior is a bit of a maze and the interior signage could do with some improvement - it took a couple of goes to find our room (not good with heavy luggage). Breakfast was OK, but service was very slow on the first day - they were a bit overwhelmed, and the system where the hot buffet, toast and tea and coffee are served (as opposed to being part of the buffet) meant we had to wait. The choice was also a bit limited - the breakfast area was surprisingly cramped. Things were much improved on the following day. Our evening meal was very nice though, and the bar area is very pleasant. I had two problems during my stay, one dealt with better than the other. The first was a problem with the automatic entry into the car park, which wasn't working properly, and I could not raise help on the intercom (I had to wait ten minutes on the street to get in). The front desk were very apologetic, but the promised explanation from management never came. Then I found a piece of plastic in my pasta on the second evening. The manager was immediately and extremely apologetic and offered free drinks as an apology, which was, in the circumstances, the best way of resolving the problem. Check out - often a failing of hotels - was swift and efficient. Staff throughout were friendly and approachable. So, not a problem-free stay, but I may have been unfortunate. Better (simpler) management of the breakfast would lift things.

It's my preferred spot to stay at when in town. The location is close to the train station. The…read morerooms are clean. The price is decent for the area. It is located near the commercial area of Rivergate. I prefer the 5th floor rooms when they're available.

I am currently staying here, can't keep internet up more than 30 seconds. Extremely basis, semi…read moreclean. "Free internet" as advertised is a joke.