The only reason we visited this spa was because we were given a gift card to it. From booking to…read moretreatment, everything was just lacking. We had an extremely difficult time booking an appointment. It took about a month of calling before we finally got someone on the phone. We booked the "Couples Prestige Pedicure" which is advertised as taking 70 minutes. My fiancé's pedicure was 45 minutes and mine was just under an hour. Overall, my pedicure was very minimal--very little callous/dry skin removal. She applied exfoliating scrub, but just quickly and gently pushed it around before washing it off so it was pointless. An hour after my pedicure, I checked my heels and they were still dry/cracked. My fiancé's pedicurist did a better job--she is the only reason I'm giving 2 stars instead of 1. After tax, the total for the two pedicures was $215. They did not allow us to use our gift card to tip, even though we had just the right amount left on it, which seems ridiculous. The store shouldn't require you to supplement with your own cash when you've received a gift! Even if you can afford a $100+ pedicure, I don't know why you would choose to get it done here. Your run-of-the-mill strip mall nail salon will do a much better job with better results for 1/3 of the price.

This spa has been voted 'best spa' in Waterloo and area - and hands down - they truly deserve it…read more Although their services are quite pricy, it's well worth it, as immediately after you walk in, you feel completely relaxed and taken away to some beautiful, blissful place. After being greeted, I changed my shoes for a pair of sandals and changed into a bathrobe. Then, I soaked my feet in lavender scented warm water with rose petals, while sitting on comfy pillowed seats. They checked to make sure the temperature was right. Alas, after a few minutes, my massage therapist greeted me and guided me to a private, candle lit room for my massage. My goodness, the massage was heaven! I've been there twice, and every since, I've become highly opinionated about how my massages should feel like. It's truly hard to find good masseuses, and The Waters hires the best. Upon leaving, I also completed an anonymous survey. They take their customers' feedback very seriously. During my second visit, I noticed they implemented my suggestion. I haven't found a spa as great as this one - truly, you are getting what you pay for. I've been to cheaper spas, and it's not the same experience. Too bad it's so far away from me :(

I had my first facial EVER last week at Spa Vaidosa, and I have to say it beat every expectation I…read morehad going into the experience. The Spa itself is a super-relaxing environment, well kept and a nice place to be. Madeline did my treatment and was absolutely amazing. You can tell she really likes what she does and she's very good at it. Naturally I had lots of questions as a first-timer and she was very accommodating and patient as she answered all of my questions. It took me 44 years to get my first facial but it won't be long before I get my next one. Highly recommend Madeline and Spa Vaidosa!

Just came out of an amazing facial with Katie. Was an amazing experience. The spa was so luxurious…read moreand was a perfect way to end the week. A great place and I highly recommend for anyone wanting to pamper themselves.

They made us pay twice, saying that the first credit card transaction did not go through. Well, it…read moredid, according to the bank statement. After we reached out for a refund, zero response from the spa. They kept both payments.

Considering the spa motto ...Let us guide you through total relaxation, restoration, rejuvenation,…read moreand renewal... it was very disappointing to be treated like a nuisance person who was taking their time. My Lux pedicure was less than lux. The leg/feet massage almost not perform, light few touches to tick the box on the list that it was done. My heals were not scrubbed, there was no base coat under my clear nail polish, so it started to peel off next day. The person performing pedicure was cold, unpersonal and not accommodating. I asked to make sure that my toe nails are very short ... I was advised in the abrupt way..."they are short enough, there is nothing to be done to them". Over all it was not relaxing time due to the tension the practitioner created by her behavior and demeanor.

Overpriced for some weird reason. They only wax where they see hair even if you paid for the full…read morebody part. So many patches left undone and unwaxed skin left unexfoliated and visibly darker. Provider kept asking where needed to be done next and was disorganized...just do the full surface of the bodyparts purchased. Cheap with the use of the wax, so even the parts they do go over arent really done well. Also left me waiting for almost 30 mins on and off in between my appointment and the service provider kept leaving. Poor lighting in the wax room, which makes a careless person's work a lot worse. Wondered why it was so empty when I walked in when they made it difficult to book appointments, but now I realize it's not because they're busy, it's because the quality of the work and overall experience against the price.

This is a really cute place. A bit pricey for most of their aesthetic services, but they do have…read morespecials and deals often. Ashley does the best French Shellac manicure on the planet!!!!! (Shellac in general, really, she's fantastic!) I get compliments constantly, and I send everyone I know her way. She's meticulous and will do your nails exactly to your liking. If I'm unable to get to Milton (I live in Mississauga) and have to go somewhere else, I'm always sorry I didn't wait. I've not been happy with my manicures from anyone else in 2 years. Full Spa Shellac Manicure - $45 Shellac Polish Change - $30 It's best to call in advance and make an appointment, because she does book up quickly.

I've been waiting for a massage therapy center to open up nearby and thanks to our expanding…read morecommunity, I've got one! Like most (good ones of course) places, staff is very polite and friendly. Booking a time slot is easy and quick. Located at Derry & Thompson, place is hard to miss. Parking can be an issue but that's common anyways. They offer a cup of complementary green tea while you wait for your appointment. Massage rooms are clean. My masseuse is a nice lady who is usually available late evenings and weekends which works out great for a salaried full time labor like me.

Come here when in need of a good massage. Very professional and welcoming. Always ask if pressure…read moreis okay and will work on specific muscles if asked. Finish off with the tea, so yummy. Prices can't be beat. Would love to try their other services soon.

This place was recommended to my brother and I on "Milton Talk" Facebook group. My brother has had…read morea lot of surgery on his back and is SUPER picky about where he goes for a massage (we have only found two other places that he liked but they are too far away to frequent regularly). Anyways, he was super happy with his masseuse (Neena)! He's definitely going back. Mine was good too..different person. Feel inside is pretty zen..good music etc. My one thing (and only cause I love it) would be to use some aromatherapy..some good smells under the nose do wonders to relieve stress :) Would recommend for sure!

My husband and I have been coming to Thai Oasis since 2014 when it was located on Main Street…read more Never missed an appointment, never late. I had an appointment with a confirmation email that I booked on their online app for Saturday April 25th at 10:30am with Victor. I got there at 10:20. The next morning on Sunday April 26th at 10:50am the receptionist calls me to say that I had an appointment with Victor at 10:45 that morning. I had not made that appointment, she insisted that I did it online and that I was a no show and would have to pay the no show fee. I told her we have been clients there for over 10 years and never missed or were late for any appointments ever. She said well you missed this one and it's a no show. I told her I won't pay the fee and that I did not receive any confirmation email. We ended the call, and I went back into my emails. I called her back and went over every single email I received including their annual intake form which I filled out before my appointment, I went over the feedback email and dates and times and told her that I do not have any email that indicates that I made an appointment and did not keep it. She said well you did, you did it online and you are a no show. I told her again we have been coming for ever 10 years, and I would not pay this fee as it must be some issue on their end. She said, we are revoking your privileges till you pay. I told her not to bother revoking my privileges, as neither I or my husband will ever return there - and she told me OK, I will make a note of that on your file. I have gone to Victor, George, Frank, Valeria and years before June and Benja for our therapy. We will not return. This is the difference that poorly trained customer service staff make on your business. RMT's here work at other locations too, and with many locations in Milton for massages, there is zero reason to ever come back here. This is how they treat a 10+ year customer. Zero customer service skills. That's what makes or breaks your business.

I met Dennis today. Very friendly and knowledgeable. I…read moresuffer from severe arthritis in my ankle and hip. Dennis treated me with acupuncture. I feel so much better. I had severe pain when I went in and left with no pain I will definitely go back to Dennis Much appreciated Erica

I write this review as a follow-up to my previous 1 star review regarding a consultation…read more This review is in regard to management's response to it. After a number of written letters back and forth with the CEO/Director (Andrea), which at times were acrmonious, I believe a mutual respect was established. I found her to remain loyal to her staff while trying to satisfy the client. In the process of defending her business and supporting staff she she remained professional and respectful when addressing my all my complaints with the consultation. Much appreciated! .

Fabulous customer service! I recently inquired about a product but the spa does not carry it, and…read morethey went above and beyond and sent me a link to a site where I could purchase the product. Their customer service is great and it was a joy to see a company that would promote another Canadian company.