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    Forever Above

    4.8 (21 reviews)
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    Rusty's paw print

    We received our lil guy back in the most respectful manner. The gentleman that brought him home to us was as sweet as can be. For the situation, the service and manner of how everything was done and put together brought great comfort to us.

    My last name is DAVIS.

    In the past year, I have had to put 4 pets to sleep. Initially I chose this place because they weren't a corporation and would allow me to witness the cremation to make sure I get back my pets remains without a doubt in my mind. My first 2 cremations were on the same day. I dealt with Bethany on that day. I would say things went smoothly, other than I had to identify after which side each cat was on, since they didn't put the metal ID tags in with them. They kept them outside of the furnace during the cremation. Also my last name is DAVIS. On one cremation certificate, they got my last name right, and on the other they put Alvarez. These again were cremated on the same day at the same time, and those last names are not the same or similar. The second time I went there I dealt with Bethany again. Things went smoothly, and I again got to witness my pet being put in as well as taken out of the furnace, to make sure that I knew without a doubt in my mind that was my pet. The last time I will ever go to this place I dealt with Tom or Tim. I don't know and I don't care. I made an appointment to get my dog, who I lost rather suddenly and she was my most favorite pet ever, at 9:30 AM for literally just one day later. He took all of my information to avoid having to do that right before cremation. I arrived and I'm pretty sure not only he forgot I had an appointment that I had literally scheduled the day before, but he had misplaced all my and my dog's information. I had to repeat it again. Then they messed around for 45 minutes in their original furnace room before finally being ready to cremate my dog at 10:15 in a new furnace room which I hadn't been in before. I had to ask to see my pet before they put her in the furnace, which I hadn't had to do with Bethany. I also asked for a specific paw to have a paw print made of. I even explained why, because she had cancer and had 2 toes removed from that foot. After 2 hours, a tin of ashes was brought out to me. I did not get to witness my dog being removed from the furnace. I will never be 100% sure that these are in fact my dog's ashes. Then he proceeds to tell me oops, he didn't tell the girl who made the paw print which one to use, and they used the wrong paw, not the one I specifically asked for and explained why. Too late now, my dog is a pile of ashes, supposedly in this tin. And on top of all that, he insulted me by saying "Because of this mistake we are giving you a certificate for 10% off any of our glass sculptures". Except I know that they put that exact certificate in every packet they give to everyone who goes there. He was just trying to pull more money for me at my emotional expense, trying to play it off like it was a special discount to make up for their very major mistakes. If you actually felt bad you would have given me a percentage off the cremation which was an awful experience for me. You cannot say anything to justify this. I still have other pets, who knows when they will die, but I would rather drive out of state than to ever go back and experience subpar service, insult, and major mistakes. Please do your pet a favor and go elsewhere.

    Everything except BooMan's picture & Sympathy card, was included in the package I purchased for him.
    BenBorn2LuvMusic N.

    I highly recommend Forever Above. They are compassionate, caring & understanding, & very professional. I am so glad that I was pro-active and had everything ready and setup for the heartbreaking loss of my/our BooMan. He was 2 months & 10 days from turning 22. We almost lost him 5 times, but he always rebounded, but we also knew he couldn't live forever. I got online & Forever Above had excellent referrals. I didn't exactly know what I was looking for when I contacted Forever Above. They were so polite & understanding, & guided me through the services they offered. I really felt better after setting things up with them. I called them a couple of times when he wasn't in good shape, & they assured me whenever I needed them, they would be there. About 6:30am October 13th, my/our BooMan went to heaven. I called Forever Above, & Tom arrived shortly after, & was very comforting to all of us. He was courteous & respectful, & treated BooMan with grace & compassion as he carried him out. Once he was in the van, we said our final goodbyes, & Tom gave each of us a hug, & told us how sorry he was for our loss. He told us BooMan could be coming back home as early as Friday, & I picked him up Saturday morning at their very nice & comfortable office. They have went out of their way to make this as easy on us as possible, & I can't even begin to tell you how much it was appreciated. Their service is excellent from start to finish. I would give them 10 stars if I could.

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    Ask the Community - Forever Above

    Review Highlights - Forever Above

    We miss him and are very thankful to Forever Above for picking up his body and for creating a beautiful urn and paperwork for us.

    Mentioned in 4 reviews

    Read more highlights

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