Tricia as a manager needs to take a class on customer service, I brought my truck in for some wheel…read morebearing work, they took off my lug nuts and stripped em. I politely asked her if I'm able to take them off when need be, she got all super defensive about it and told me that I stripped them. Lol.....we exchanged words and then asked if I'm not able to get my lug nuts off will they take em off for me. Tricia and the mechanic Bill said once I leave the parking lot I'm on my own. Tricia is the worse manager I've ever seen in the history of an auto shop. Who calls their customer names? She called me a dumbass and so on, in exchange she got an ear full from me as well. Even the other customers said I wasn't in the wrong and AutoMax broke their engine by doing some work and not putting any oil in it. AutoMax is has the worse customer service ever...if anyone needs work done I recommend Vidal Auto Services across the street from them. I took my truck right across to Vidal's, they looked at the lug nuts and said they are pretty much stripped. They said if they were the ones who stripped the lug nuts while taking them off they would of replaced them or been honest with me about it.

One day, my old Honda transformed into a racing car. At idle, it would go vroom and when I hit the…read moregas, it would go VROOOM. The new auto experience was sublime but then I realized I was only going 20 mph and making farting noises. An auto repair shop recommended Auto Max for exhaust problems, so I called them up and they told me to bring the car in. There was no wait and my Honda was immediately inspected by a mechanic. He showed me what was causing the problem and gave me a quote. He didn't use any salesman tactics on me or pressure me into a decision. Based on my few minutes of Google research, I thought the quote was fairly reasonable. Within the hour, my car was back into its old self and not making farting noises. While I sat in their waiting room, I watched the front desk person interact with customers and I noticed they were friendly and did not use dirty sales tactics. If you got car issues, you'll be in good hands at Auto Max.

I've had 3 auto body repairs done by North Country Auto and they are the best! Customer service is…read moregreat! Very communicative and worked seamlessly with both my insurance and my chosen rental company. Quality work and great people. Very cost effective.

Sent in a request for a quote and was not contacted. When I called this business they said they…read moreskipped over my email request by accident. When I finally received my quote it was for double the labor hours and paint hours of what Fairway Collision quoted me ($2,100). Brought my car to North Branch Collision and the repair was done beautifully for $400.

We sent back a transmission that was returned tpo them OVER TWO MONTHS ago. The business accepted…read morethe return, and acknowledged they had received it. We never received the refund of $500 that they said was coming. We have contacted them numerous times and each time we are told "they are working on it." I even called the company they use to process the return payment and they said that the refund was "on hold." $500 is not going to break us, but this is just poor business practice. I would recommend that you go elsewhere with your business.

Was looking for an honest auto repair shop, and these folks are working for us. They give estimates…read morefrom the bottom to the top with explanations and no pressure. No repair shop is cheap but they're reasonable by comparison.

Very highly recommended! Ron and his guys did a fantastic job on my car. I went in to have a minor…read morerepair done and Ron was flexible for the estimate, he gave me a honest and fair quote, reasonable timeframe for expected repairs, and made the entire process easy the whole way through. His guys went above and beyond with expectations to not only make sure the repaired area was good to go, but the entire car was buffed and waxed to perfection. They did such a fantastic job-you cannot even tell where the damage was. The paint looks like it just rolled off the lot, and I couldn't be happier! This was my first experience with them, and I will not hesitate to choose them again for any future repair needs.

Made an appointment, showed up 5 min early only to tell me that I needed to wait 30 min to be seen…read more What's the point of an appointment?!?!