I had a surgery scheduled. They called and canceled due to a family emergency. That is completely…read moreunderstandable. When they called to rescheduled, I was pushed back 2 months before I could get scheduled again. I couldn't accept that for my dog. I found a new quality vet. I have a wellness visit in 2 days and the surgery scheduled in less than two weeks. I've always had quality care at Rock Spring vet. But I also felt like they did not care about my dog with his surgery back 2 months, unacceptable. I wish I didn't have to take this action. I care about my dog's health and I won't be disrespected.

I just called and requested the records for our elderly dog with a broken foot be emailed to a new…read morevet, and was informed that Dr Scacia? had "terminated" our services, and that they would not do so unless she (the good doctor) were consulted first. I think I know everything I need to know about this business, their customer service, their concern for an animal in distress, and their level of commitment to a family that has been using their services for who knows what maybe a decade. If you are reading this - just avoid this vet, avoid the owner, choose somewhere else to go. She's a nice enough person, but a little bit of an oddball - but wow, if you get into a disagreement with her, look out below, because that's where the relationship is headed. Anyhow, there's no shortage of veterinary practices to choose from - so just - ya know - trust me a bit on this one and move on to the next option. The doctor will most certainly respond to this review or attempt to have it removed. So whatever she says in response to this - trust me - it's not the truth. Lol.

Their knowledge and response to my senior cat's pillow foot (podedermititis) is really great for…read morethe most part! While making the appointment, the date was set to later but they moved him into a canceled slot because of the nature of his needs and how bad it would be to let his foot get worse. We came in the next morning and he saw a doctor who had dealt with pillow foot before. She recommended oral meds and some pain killers. We had hoped for the injection to simplify things but they said they didn't carry it at all. So, we went with the oral meds. This does mean we will have to stress out our senior cat a bit more but I guess it staves off diabetes for him? I'm t not sure which is the lesser evil in this case.

We recently had both of our dogs in for dental cleanings and extractions, one of our dogs having…read morealso had a malignant tumor removed and the other a very large amount of teeth removed. Both times we had a smooth and easy experience. Everyone is so nice, from the doctors and techs to the front desk staff. Directions for home care are explained well, estimates are clear and extremely accurate, and the follow-up calls to check on our pets after their procedures are especially helpful - I also received a response from a doctor in both cases (within minutes) a few days after their surgeries when it seemed like they were having additional pain. I'm just blown away by how much they care for our beloved pets. We feel so comfortable bringing them here we've decided to try out the kennel in a few weeks as well. If we lived closer we would want to come here for everything but for now we will be happy to be able to utilize the kennel and hospital for dental and any other major things. We highly recommend Dr. McCourt because she performed both of our dog's procedures and was absolutely fabulous but we have met one or two of the other doctors and they have had the same level of attention and kindness. It's truly a wonderful place.

Friendly staff and peaceful setting. They made a good effort to schedule me quickly and are…read morereasonably priced. Easily 5 stars initially. However after my cat rapidly lost half her bodyweight and was obviously very boney and barely eating 40cal/d which I communicated, I was told she was a healthy weight with some mild anemia and elevated liver enzymes and to try an IBD diet for 8 weeks. Even at a follow up visit where I said she hadn't eaten in two days and throwing up repeatedly I wasn't advised to go to the ER and was told to be more consistent with the food prescribed despite her not eating it at all. Within two weeks of the initial appointment she passed from large cell lymphoma after not eating for nearly a week and unable to swallow pills to calm her for the final exams. I rushed her to a different vet 10 days following IBD treatment who said her liver enzymes from the original test were very bad and her X-ray from this vet was overexposed and unsuitable for analysis. She had me in the ER after 5 minutes. By the time she was diagnosed she was too far deteriorated to start treatment and was euthanized at home as peacefully as possible after days on an empty stomach. She was sweet and dignified to the end but was suffering immensely when you consider the circumstances. I do not understand how that rapid of weight loss & no appetite did not trigger more urgency from this vet & am frustrated about being misleadingly reassured about her weight loss and "mild" test results while there was still weeks to react. I was told her excessively protruding spine and pelvis was healthy. Had the situation been properly assessed we could have had enough time to start chemo and give her more peaceful final days. If your gut is telling you the diagnosis is outlandish be sure to follow it. This was a 4 year old cat. I was not aware of large cell lymphoma, the deterioration timeline and that all food intake can quickly stop and destroy your options. These are the risks I expect the vet to communicate immediately rather than put her on a fail first treatment plan suitable for mild weight loss. I had a better innate grasp of the urgency and better diagnostic intuition on my own after only several days of research and should have immediately ignored this vet and gone to the ER. Even AI was better at respecting all my observations and lab results. The level of grief I have right now is unbearable.

I don't have enough nice things to say about this office and their team…read more I was slightly hysterical this morning about a cat I had just adopted from the SPCA two days prior. Having not even been an existing client, they got me in right away and couldn't have been nicer. From the front desk, to the vet techs, to the doctor who saw us, everyone was extremely caring and friendly. You have a new client for life!

My dog had a 104 temperature at home and I was worried sick.....after calling around to several,…read moreseveral, and I mean several Fallston Vet clinic was able to see her. The Doctor and vet tech was sooooo helpful and made our visit extremely comfortable.

Best ever !! Definitely trust your loves here Staff is Amazing and loving been going here since…read more 2004 and never would go anywhere else ! Dr Lomas goes above and beyond and I will never forget him or his staff

Received great care and fast service on a weekend urgent care visit. Friendly and competent folksread more

the incompetent lady couldnt even give me an answer!!!!! I said I'm looking for a place that does…read moretiters testing and answered her question about which ones he would need. dead silence. then asked if I had any other questions. go back to customer service trained golly.

Went there for the first time the other night.With our sick senior puppy, they were absolutely…read moregreat with us.

What a great vet!! Every person who works there is so nice. My 7 year old mini labradoodle is well…read moretaken care of! When I need yet another copy of her shot record they email it immediately. Truly great practice.

I can not recommend Cat Sense enough. I called them yesterday morning in regards to a second…read moreopinion about a rash on both of my cats stomachs and they immediately got me in that day! The front desk I spoke with (Brooke) was so kind and helpful! My husband brought my cats in that day and Dr. Sinclair was on time for our appointment and SO THOROUGH I could not believe it. She was so knowledgeable, kind, extremely helpful. Even by the next morning the medication she gave us has already helped my cats problem area! I could not recommend this vet enough!!!

Great veterinary practice for cats. Wonderful staff. Dr Sinclair is compassionate and etremely…read moreknowledgeable.

Amazing service. Our rat needed two tumor removals and after calling around many animal hospitals…read morethis was the easy choice. They did an amazing job. We had a few hiccups with the healing process, and they were over the top helpful and continue to be whenever needed. I have nothing but good things to say. Thank you so so much Dr Menger and Dr Gold

If I could give zero stars, I would. Our experience with this clinic during our German Shepherd's…read morefinal days was heartbreaking, mishandled, and deeply traumatizing. We brought our 11-year-old shepherd in on December 2 after she became very ill and was diagnosed with pancreatitis. She declined rapidly after that visit, to the point where she could no longer stand and was dragging her back legs -- one of the most devastating things we've ever had to witness. We returned on December 4, desperate for guidance. The owner of the clinic told us it was "just arthritis" and that she would bounce back. We asked directly if it might be time to consider humane euthanasia, and we were told "absolutely not, she is strong." We trusted that advice and left with false hope, even though our dog was clearly suffering. By December 5, her condition had worsened, and only then did the clinic diagnose her with Degenerative Myelopathy -- a severe, progressive, and ultimately fatal neurological disease. This meant she had been misdiagnosed earlier in the week, which resulted in her enduring additional days of pain that could have been prevented with an accurate diagnosis and honest guidance. On top of this, the vet we dealt with showed very little to no emotion through the entire process. While knowledgeable, she was not personable or compassionate. At a time when we were losing a member of our family, we felt no empathy, no comfort, and no acknowledgment of the emotional weight of what we were going through. The most traumatic moment for us came during the sedation process for euthanasia. We were given no warning about what we might see or what to expect. When they sedated her, her body reacted in a way that made it appear as if she was struggling. It was extremely distressing, and none of us were prepared for it. My entire family -- who were present to say goodbye -- is still deeply shaken by what we saw. Proper communication and preparation could have spared us an experience that will stay with us forever. We had to make the heartbreaking decision to put our beautiful girl to rest because her quality of life was gone. Losing her was painful enough, but the misdiagnosis, lack of guidance, absence of compassion, and the traumatic sedation experience made everything far worse than it needed to be. We sincerely hope no other family has to go through what we went through at this clinic.

I have been a client of Madonna Vet Clinic for 20+ years. I have had dogs and kitties in their…read morecare. The Vets are knowledgeable and answer all our questions/concerns without rushing us. The office staff loves the animals and are caring and courteous. The waiting area and the exam rooms are spotless. They make a regular exam pleasant and show empathy when our pets are struggling. Their fees are very reasonable for the area. Give them a try!

Dr. Jeanne Cangro has been taking care of our dogs. She is knowledgeable, compassionate and…read moreexplains in understandable ways. Strongly recommended.