Love this place! I get my skin check done every year. This time I asked for help with my rosacea and a heat rash. Everything is clearing up nicely. Great front desk! Dr. Stotland is very kind and energetic. read more

Appointments feel super rushed. They only care about seeing as many patients as they can in a day and providing poor, impersonal care to each one. It feels like you're not being heard and are being ushered out the door the second you get in the exam room. I would not recommend anyone seek care here. After all of these negative reviews saying the same thing that I have, they have no desire to improve. Instead, they reply to every review with the same copy-and-paste "I'm sorry, we'd love to speak more with you regarding this experience, use this link to fill out a form and never hear from us again or see any improvements!" Maybe stop overbooking yourselves, slow down, and listen to your patients! read more

I have been dealing with an ongoing lip reaction since March, and I came to this office specifically for a second opinion. This dermatologist was highly reviewed, so I was hopeful that I would finally receive some answers or guidance. Unfortunately, the doctor spent no more than 10 minutes with me, seemed extremely rushed, and made it difficult for me to fully explain what I had been experiencing. I left without a diagnosis, any insight into what might be causing the reaction, or a helpful treatment plan. I was then billed $321 through my insurance and charged a $95 copay for a rushed appointment that provided absolutely no help. I understand that doctors cannot always give an immediate diagnosis, but I expected a much more thorough evaluation--especially considering how long I have been dealing with this issue and the cost of the visit. I'm sharing my experience so others with a complicated or ongoing skin condition can make an informed decision. I would recommend seeking out a specialist or a different dermatologist who will take the time to listen and thoroughly investigate the issue. read more

Not the best experience at all. The PA I met with was very nice (Breanne,) and seemed really knowledgeable. Nobody monitors the office email so no replies there. The patient portal doesn't work much of the time, though I did get it to work once. Made an appointment elsewhere this coming week because even though I think she's knowledgeable I'm not confident that I'm going get the level of care I need. To the practice manager who's going to comment on this and say "oh no, please message me so we can figure out what happened," the best use of your time would be to read the endless list of one and two star reviews. This isn't a matter of putting out fires as they happen, it's a matter of changing the way things are done so that people don't feel this way time after time. Then you don't get these reviews and have to put out individual fires. PS. ....and as you can see below, the business owner replied as predicted with another one of their cut and paste "so sorry to hear that" messages. Not sure if that's the "business owner" or just some intern, but as I said originally, the key here is to solve the issues that have lead to all of these one star reviews, for years, not to cut and paste trite replies and invitations to "fill out a form." read more

Dr. Condon / Kauffman are A+ droctors...with that said....some idiot has re structured the OFFICE & way to actually contact the place. It is 100% a screwd up operation now. Makes patient interaction a total UNPLEASANT nightmare. I would never use this place IF the dr.s were not so good. What a shame as this used to have the VERY BEST office around. Now it is worse than dealing with the dmv. ( thoughts...all of these changes are geared to the dr.s. and absolutly nothing for patients ) If you can find a good dr. Someplace else...GO THERE! they allowed a bean counter to RUIN this place read more

They do an excellent job of not answering the phone. This goes for their billing department or their main office. The lowest quality of customer care of any doctors office I know of. Avoid read more

Dr Condon is absolutely amazing. He is one of the most caring doctors I have ever encountered. I did not do well with a little procedure that I had and he was so caring, attentive, and made me feel comfortable. His bedside manner is well above a yelp 5 star review. I am beyond thankful that he was my Dr for my procedure. His staff helping him were just as great. I honestly am so glad I found forefront dermatology!! read more

Deceptive billing practices. Told practice was in network. Once billed, insurance said otherwise. Forefront was adamant they were in network. Communicated with Forefront billing including local office numerous time only to get the run around. They insist they will fix things and call back but never do. Will report this to agency that handles fraudulent billing. read more

Attentive and helpful staff. Dr Cole is awesome. Detail oriented, thorough and kind. I have been going here for years. Highly recommend.

Dr Condon has been expertly managing my basal cell carcinoma for a couple of years now It's a great comfort knowing he is on the case, demonstrating exceptional professionalism and deep knowledge of my condition, ranging from his deft hand at Mohs surgery to topical chemo to simply freezing off the pre-cancerous lesions on my scalp He is generous in sharing details of his expertise and is always engaged and well versed on my condition I was lucky to have found Dr Condon and happily return confident I am in the best of hands read more

Dr. Cole is knowledgeable and caring. Her nurse Jayleane was very sweet and helpful. They helped me resolve my concern. I hope not to be back but if I do ..I trust Dr. Cole and her nurse 100%. Thank you team. read more

On several occasions I have been left waiting in the exam room for more than 40 minutes with nothing on except my underwear and a thin piece of paper to cover me. The Room is cold. I asked for a blanket and was not provided with one. The last time this happened it was a 45 minute wait in a very uncomfortable exam chair. It was especially uncomfortable since I had recently had surgery on my lower back. I ordinarily wouldn't complain, but this is a consistent pattern. Try someplace else. read more

I had an appointment with the nurse practitioner for a body check for moles, etc. I thought she was OK, although she froze off a couple benign PK's, the one on my neck left a visible scar! Overall was not impressed with the office staff or the ease of making or changing appointments. I have decided to go elsewhere, I no don't recommend this office. read more

I am consistently impressed with the quality of care and caring attitudes at Forefront. Dr. Sean Condon has been my primary skincare physician and prior to that, Dr. Kaufman, thru several MOHS procedures, over several years. Dr. Condon has the perfect personality for this profession, kind, calm and informative, with excellent procedural skills and perfect (!) cosmetic results. Whatever minor front office issues some reviews mention have long been resolved--everyone I come into contact with over the phone and at the front desk now is professional and friendly, and I generally wait 5-10 minutes to be seen. I used to dread my skin checkups but now can relax knowing any problems are certain to be handled with high standards and empathy. read more

Terrible with scheduling. I was scheduled for the same appointment 3 times because every time i called to see if they had gotten my referral, they would say i didn't have an appointment and would make a new one. After i was finally able to get in (two months later) i got notifications of missed appointments (the extra appointments they scheduled). As far as the care goes, it was fine. nothing notable. it felt a bit rushed and impersonal to be honest. still waiting for a follow up to be scheduled to actually treat my symptoms (two month later). I'll just keep calling, i guess. I wish i still lived in LA because my Derm office over there was AMAZING. So i know what to expect as far as patient care and overall experience. read more

I made an appointment with this office to address my skicare issues, I had brought my entire skincare products to be reviewed by the Dr so that I could be advised on what I could do better/what might be causing my acne. When I got there the front desk people were quite nice and I waited about 5 minutes to be seen, after I went back into a room I waited a short time for the Dr. When the Dr got there she introduced herself asked me one question and then instantly prescribed 2 medications without asking me if thats what I wanted to do or telling me about the side effects I may experience. I showed her two products I used which she immediately gave back and disregarded. She told me to make a follow up appointment in 3 months and then left, this whole interaction lasted around 5 mintues and then I left feeling very disappointed and upset. I expected the Dr to spend more time with me asking me more about my skin type/tell me what is is, look at my skin, look at my products and get to know me better. She seemed like she just wanted to get me out of the office quickly and didn't really care about what I had to say. The Dr I saw was Mira Stotland. read more

After seeing an MD at Forefront for 2 years I made an appt. with a PA because of the lead time to see the MD. Unfortunately the PA was not sufficiently trained or experienced in the use of liquid nitrogen and burned through a couple of layers of skin resulting in open wounds that are causing considerable discomfort. Beware, and stick with an MD. read more

The receptionist in this office (lower level) was so rude and unhelpful. I actually almost walked out without being seen. It was definitely not a warm, friendly or helpful greeting! The PA was great and so was her assistant. It's a shame the receptionist was so disrespectful. The facility is nice-clean and cool. Its location is great. read more

The doctors can be a bit hit or miss here but the overall quality of care is satisfactory. Both the upstairs and downstairs offices are clean and comfortable, though in my experience, the downstairs office is far more luxurious and my care was much gentler. Though she's moving practices soon, Dr. Blumenthal is the sweetest and the best! I will say that I tend to wait at LEAST 20 minutes past my appointment time before I'm seen... read more

I have been using Forefront Dermatology for years. I have seen two different doctors there and they are both excellent. The appointments are on time, the facility is clean and pleasing. I receive the follow-up calls when they are promised. read more

I originally got a referral to this office and heard great things. It has been multiple times of consistently waiting. Either someone isn't scheduling things correctly or the dr is always running behind. The first time I came with my four year old the dr was 48 min behind our app time. We had back to backs. I couldn't even be seen because I had to go back to work. They also charged me for the visit so I had to deal with billing. Then Had to reschedule a another month out. The next visit: Now they told me to come 30 min early to my app so I could sit and numb. That would be 3:15. I got here at 3:10. My app was at 3:45 and I haven't even been seen or numbed yet. The nurse thought I was doing a body exam not biopsy's. Now at 4:22 I have to sit for another 20 min to numb then have a 30 min procedure. When I was suppose to be numbing at 3:15. read more

This is the worst company I have ever dealt with. I paid my bill in full with a check that was cashed 3/22/24. On 3/25/24 they charged my credit card for the same amount. I called in early June to get a refund and was told it would be 4-6 weeks. I told them that was ridiculous and they said they would expedite the payment. 6 weeks later no check. Called again and the agent said all she could see was that it was expedited but it appeared no check was sent. I asked to talk to someone in Refunds and she said she wasn't sure anyone would answer. That was not a surprise given their service so far. I have worked in Accounting for over 45 years and I know for a fact it takes literally 2 minutes to request and process a check. Stay away from this vendor at all costs. read more

I have been to Dr. Laura Blumenthal several times. Every time I return, I hope for a different outcome with advise and bedside manners. First, she has a habit of posturing back and forth ( if you are an attractive woman with any designer items or jewelry ) she will care more about sizing you up than listening to you. Second, when you try to explain to her why you are there along with your medical history, she tunes out half of what you're saying while pushing medications that contradict what your explaining. 2 office visits she pushed a specific antibiotic I have researched for my adult acne and hyperpigmentation, that causes serious health issues like strokes, rapid weight gain and a laundry list of proven side effects. I have a blood clotting disorder so I specifically can not take certain medications. She was advised of this and still kept pushing the antibiotic. Now, if I did not research the medication and took it solely on trust, it would have either caused me to have a stroke or serious weight gain due to the studies you can research ALL over the internet. Lastly, I asked her to look at my toes. I have had several toes that have been red, slight rash under the skin, swollen, freezing all the time, hard time walking along with my legs feeling tired and heavy. I brought this to her attention once, she kept speaking over me to her PA. I tried to bring it up to her again and she kept walking towards the door to open it. So I tried to bring it up again and had to say, I had 2 reasons why I came in today so please refer to your PA and she stepped back into the patient room coming off rushed and annoyed... took one distant glance from the door and said, "That's covid toes" and shut the door and walked out with ZERO explanation. I was pissed to say it lightly at her poor bedside manners. I then followed up with a foot specialist which laughed so loudly at her diagnosis and wrote down her name. Short story, this led to an ultrasound being done on both leg's which led me to a vein specialist because I have a circulation issue in both legs, which is not allowing enough blood to my toes. Again, if I didn't get a second opinion and just listened to her, who knows what could have happened to me within this time period of waiting. DO NOT TRUST this doctor with any advise given. She is so self absorbed and doesn't have her patients in her best interest. . read more

I found Forefront Dermatology through my Aetna app. On Aetna it says it is in network and I was told I was in network when I called and made my appointment. When I arrived, the receptionist took my ID and insurance card and charged me a $55 copay. Right before the doctor came into the exam room, an assistant came in and said I was actually out of network and there might be additional costs if I had any procedures. As I was not having any procedures, I said it was okay. At the end the doctor said I would be charged $150. When I was checking out at the desk, I was told my $55 copay was voided and I would be charge $145.80 self pay. Now, one month later, I received a bill for another $106.20 with no explanation for the additional costs. This was a terrible experience and I am now having to dispute charges. It should have been made very clear what my charges were and that I was not in network when I made the appointment. I was literally in the exam room by the time they told me I was not in network. The appointment was also not great as Dr. Ngo spoke very quickly and left me confused. I wanted to go over what I was already using and what I needed to stop using and she seemed like she was in a rush. Highly do not recommend for patient care and billing. read more

This place has gone down hill. I had a past surgery done and was great with promptness and follow up. The last few visits have been long waits in the waiting room up to an hour before being put into a room. Only to have the Dr rushing me out. Currently looking for another office. I take my time more seriously and I don't want to spend my days in a waiting room. read more

For the front desk. Horrible. Just... awful! Apparently my previous dermatologist retired, which I was told when I called to make an appointment. Oh ok, whomever replaced her then. Rude, untrained, discourteous receptionist claims:" we're treating you as a new patient so the first available is May... with anyone..." Great customer service. read more

So frustrated with Forefront. This office was excellent before they bought it out, but now I can't get an appointment in any reasonable amount of time for my favorite Dr. (Cole) who I've been seeing for many years. Dr. Cole (and Dr. Condon) are both wonderful, but unfortunately I'm now looking for a new office because Forefront doesn't seem to care at all about patients. Before Forefront, I was valued as a patient and treated nicely. I could call the office directly and get an appointment. Now, I call, I'm routed to a call center that can't even get me an appointment after I've been on hold for 30 minutes, and they finally transfer me to the local office who then tells me the closest appointment is a couple of months out. I have had so many skin cancers, I'm a pro at knowing when I need to be seen and when it can wait. My current spot is one that needs to be seen, but the office acted like they couldn't care less about it. I want the old office back, the old billing team, the WAY less corporate feel. Forefront has made this place go downhill fast! read more

Terrible service from the front desk! Questionable doctors care on some matters. I went in with a problem and was sent away and told it was nothing. Went to my primary who was aghast. Tried to go back to Forefront and the rude reception, Emily... had me in tears not listening to my concern. Just shocked at the experience. read more

I have been cared for at this group for nanny years and they are fantastic. I highly recommend them for any procedure. Don Ford read more

Dr Blumenthal is very professional and thorough. She and her nurse walked me through a very uncomfortable procedure with minimal trauma. I was given information and options. My choice was honored respectfully. read more

Just unfortunate.. the experience isnt the same. Different faces, too many attitudes to go through before the appointment. I am not feeling the comfortable vibe I used to get. It looks like they did away with the great nurses that they used to have. My family and I wont be back. The new people dont seem to know what they are doing. Despite asking the Doctor for help during the appointment. read more

This office is fantastic! Devyn is so sweet and outgoing and friendly and Dr. Cole is so sincere, kind, thorough, and patient. She is meticulous in her work and has caught several tiny skin cancer spots on me and removed them with minimal scaring. She is so thoughtful and caring towards her patients. I highly recommend them. read more

I was referred to this office by my doctor. I saw Dr. Laura Blumenthal at The Center For Dermatology Care for some concerns I've been having and she was very patient and explained everything in detail. I'll be having a follow up appointment with her in a few weeks. I would definitely recommend this location and this doctor if you are looking for a dermatologist who knows what she's doing. read more

As it turned out, Nancy Moharram PA-C biopsied an irregular "spot" in my hairline that turned out to be not cancer but a "borderline" situation that required surgery. Enter, Dr. Condon: super engaging, super cute, super professional, super effective. My surgery was less stressful because of the talented and caring team at Santa Barbara's Center for Dermatology Care. read more

Forefront Dermatology - Dr. Condon did such a pretty job stitching me up after mole removal. - Dermatologists Near Me - Thousand Oaks, California

Patients are expected to show up on time but providers aren't expected to see you on time. They clearly overbook and don't care because the more patients they see the more $ they get. Waiting in the lobby for over 40 minutes, only to wait longer in a room to see a doctor is unacceptable. The excuse from the girls in the front was, "it's our busiest day"... well, don't overbook and actually try considering other people's lives and schedules because those are important too. Everyone is "busy" and to expect that patients have nothing better to do other than just sit and wait is unreasonable and disappointing. read more

I went here for a consultation, the doctor went over what I could get done, said someone would be in to talk to me about pricing for the procedure and she asked if there was anything else. I asked her about a spot on my cheek I had treated before at this location and she said they could not really do anything for it. They then proceeded to charge me for a $98.00 office visit. Health care is out of control. It is the insurance but it also the hidden fees being charged for those in charge of our health. Now we have to watch for what we say, how we respond to a seemingly simple question like "is there anything else" from your doctor will cost you $98.00. It is places like this, which were 30% higher for the consultation than their competitors, that make me mistrust the health care system. It is sad when it is us against them. I came to them because Dr. Kaufman did a great job a few years ago. I would not come to them for anything other than his treatment for skin cancer, period. read more

I tried an appt here. Instead of putting on hold until they were ready to talk to me, they would ask my name, have me spell it, put me on hold, then apologize, ask my name again, put me on hold again, ask my name again...this process repeated w my phone number and email. In re appt time, I told them I could not do the time they offered. So, they offered me a new time, put me on hold, than came back and told me I had an appt for the time I said I was unavailable. After spending 20 min on this, I said forget. I'll make an appt another time. However, I've now gotten a text that I have an appt scheduled for the time I said I was unavailable. So, now tomorrow, I have to waste my time trying to cancel this appt, I could never make to begin with. A hot mess is an understatement. read more

This review is about the lack of responsiveness of the front office. I had a scheduled appointment or that's what I thought. I am going to this office for a 3 session treatment, so I know for a fact that I had an appointment today. I went to the office and the front office let me know that I was not actually scheduled in the system. Instead of apologizing for what might have happened that caused the situation the front office was extremely rude and made me feel as if it's my fault that I showed up to what I told was my scheduled appointment. I was put in a situation to discuss my private needs in front of waiting room full of patients. Sometimes all you need to hear is "we are sorry"however this was not the case, the person was extremely defensive and made me feel as if I am the one that is at fault. She offered me another appointment that was way too late for what was needed to be done. Finally offered a more reasonable appointment that I took. I just do not appreciate the treatment and how hard it is to just say "sorry". read more

Very bad, they are thieves over Charge my insurance, and I end paying $$$ out of pocket. Doctor Patel did not do a good job as much as her office did collecting the money. Very bad and I feel sorry for the ppl who go there. read more

I see Dr Condon. Every time I've gone to see him he's been timely, thorough, and courteous his work was efficient and suggestions helpful.